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Insurance Reimbursement Specialist Resume Example

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INSURANCE REIMBURSEMENT SPECIALIST
Summary

I have worked in retail for years and years.... I enjoy it. I love assisting customers...meeting them and establishing relationships with them. Seeing their smiling faces when they are happy with their purchase... just brings a smile to my face.

I enjoy the competitive environment with working against other stores for the top sales.. I always want my store I work in to be #1 so the other stores can see my store number at the top😁

Skills

Awesome customer service

Seasoned merchandiser

Cash register experience

Open and closing a store

Stocking

Counting inventory

A great team player

Experience
08/2015 to Current
Insurance Reimbursement Specialist Shared Services － Ft. Smith , AR
  • Improved customer satisfaction by finding creative solutions to problems.
  • Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
09/2018 to 11/2019
Sales RepresentativeJustice clothing store － Ft. Smith , AR
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Generated brand awareness and positive product impressions to increase sales.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
  • Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
  • Maintained productive relationships with existing customers through exceptional follow-up after sales.
  • Created and implemented store displays, promoting sales and growth.
10/2017 to 10/2019
Retail Sales AssociateLIDS － Ft. Smith , AR
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Generated brand awareness and positive product impressions to increase sales.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Worked with off-site locations to find desired items for customers.
  • Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
  • Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
Education and Training
05/2002
High School DiplomaRoland High School － Roland, OK
05/2005
Associate of Applied Science: Secondary EducationCarl Albert State College － Poteau, OK
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Resume Overview

Companies Worked For:

  • Shared Services
  • Justice clothing store
  • LIDS

School Attended

  • Roland High School
  • Carl Albert State College

Job Titles Held:

  • Insurance Reimbursement Specialist
  • Sales Representative
  • Retail Sales Associate

Degrees

  • High School Diploma
    Associate of Applied Science : Secondary Education

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