LiveCareer-Resume

insurance qualifier resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Meticulous worker; who is skilled at interacting with customers of all socioeconomic backgrounds. An experienced manager and trainer; capable of effectively multitasking without sacrificing quality results as well as maintaining a confident and professional appearance and demeanor; able to explain information clearly, and prioritize effectively to accomplish company objectives.

Skills
  • Multitasking abilities
  • Organization and Time management
  • Flexible & Adaptable
  • Self-motivated professional
  • Interpersonal Communication
  • Teamwork
  • Team Leadership
  • Technical Support
  • Shipping, receiving and warehousing
  • Excellent time management skills
  • Effective problem solver
  • Skilled trainer
  • MS Office expert
  • Point of Sale Knowledge
  • 65 WPM
  • Travel expertise
  • Data Entry
  • Strategic planning
Education
Next Step Institute Brooklyn, NY, Expected in 11/2018 Certificate in Nursing Assistant : - GPA :
Work History
Floor And Decor - Centurion Membership Executive
Lombard, , 04/2022 - Current
  • Service Card Member travel, card servicing, and concierge requests from beginning to end, displaying strong ownership and accountability while ensuring seamless delivery
  • Strategically recommend personalized products and services tailored to the Members’ needs
  • Build relationships with Card Members while delivering outstanding customer service through every interaction and provide customers with thorough support and guidance.
  • Navigate multiple tools and effectively communicate through all customer channels
  • Achieve accuracy with detailed and meticulous documentation
  • Stay current with professional level knowledge of the Centurion products, benefits, and current offerings
  • Maintain awareness of industry trends and their impacts to the Travel and Lifestyle space
  • Consistently collaborate with other membership managers and align with portfolio managers to gain deep understanding of assigned portfolios' profile, preferences, history, and expectations
Coborn's - Travel Consultant
Stanley, , 11/2021 - Current
  • Worked closely with clients to understand unique needs and meet specific travel desires for individual, family and business travelers.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Collected, handled and documented payments for travel services and associated fees.
  • Handled sensitive information with professionalism and discretion.
  • Implemented automated office systems, optimizing client and data communications as well as records management.
  • Informed clients of travel policies and utilized preferred vendors to maximize company profits
Chick-Fil-A - Insurance Qualifier
Lake Park, , 10/2021 - 11/2021
  • Screen outbound consumer calls and transfer qualified consumers to the appropriate client to complete the transfer.
  • Ensured a positive consumer experience by educating consumer on the features and benefits of the product, responding to questions, and overcoming objections.
  • Outbound dial consumers who expressed interest to learn more about an insurance product.
  • Motivated and persuaded prospective buyers and paid attention to detail.
  • Engaged consumer by providing relevant Medicare information.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Culvers Restaurant - Overnight Receiving Associate
Waite Park, MN, 02/2020 - 04/2020
  • Receive freight and convey shipments from the shipping/receiving platform to backroom.
  • Stock, organize and present new merchandise on the sales floor.
  • Provided new item setup, merchandising and inventory control.
  • Sorted and delivered materials to different work areas and staff.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
Bass Pro Shops - Shift Manager
Augusta, GA, 10/2017 - 04/2020
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Maintained inventory control of all products and enforced all proper food sanitation procedures.
  • Tracked receipts, employee hours and inventory movements.
  • Interaction with customers to ensure satisfaction, receiving orders, processing sales and money, and managing customer issues.
  • Adheres to and enforces company policies and guidelines.
  • Managed schedules, calculated timecards, processed employee payroll, accepted time off requests and found coverage for short shifts.
  • Excelled in every store position and regularly backed up front-line staff.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
Mcdonald's - Hospitality Professional
Jackson, MS, 08/2017 - 10/2017
  • Greeted customers at the entrance and maintained friendly, smiling and good attitude with every customer specially addressing complaints calmly and swiftly.
  • Prepared food items and beverages in both FOH and BOH, such as sandwiches, salads, soups, and beverages using proper safety precautions and sanitary measures.
  • Ensured food is stored and cooked at correct temperature.
  • Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices.
Bomb Sports Bar & Grill - Crew Member/Cashier
City, STATE, 07/2017 - 08/2017
  • Providing friendly, quality customer service to each customer at front register.
  • Following recipes accurately and maintaining food prep processes such as cooking, marinating, seasoning, and grilling meats; chopping herbs; dicing, cutting, and slicing vegetables.
  • Prep food throughout the day as needed, anticipating and reacting to customer volume.
  • Maintaining appropriate portion control and consistently monitoring food levels on the line.
  • Maintaining proper food handling, safety, and sanitation standards while preparing and cooking food.
  • Performed light cleaning duties throughout the store & store front.
  • Cleaning equipment, as assigned, thoroughly and in a timely fashion according to Chipotle sanitation guidelines.
Wendys - Cashier/Customer Service
City, STATE, 04/2015 - 07/2015
  • Greeted every customer at the entrance and maintained friendly, smiling and good attitude with every customer specially addressing complaints calmly and swiftly.
  • Scanned or manually entered customer items into POS system & returned change; processed returns and exchanges.
  • Ensured exceptional customer service to encourage repeat business.
  • Maintained cashier station, restocking grocery bags, straightening candy and magazine isles in the checkout lane, refilling receipt tape dispensers in register.
  • Stocked shelves and anticipated store needs.
  • Performed light cleaning duties throughout the store & store front.
Company Name - Server/Hostess
City, State, 12/2014 - 02/2015
  • Informed and directed patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seating’s.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Company Name - Crew Trainer
City, State, 12/2012 - 07/2014
  • Maintained friendly, smiling and good attitude with every customer specially addressing complaints calmly and swiftly.
  • Assisted with management of nightly inventory check.
  • Unloaded truck and organized stocked merchandise in appropriate storage areas.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Trained other employees in customer service, food safety and performance requirements.
Willing to relocate to:
Additional Information
  • Willing to relocate to:, New York, NY - Atlanta, GA - Charlotte, NC Authorized to work in the US for any employer

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Resume Overview

School Attended

  • Next Step Institute

Job Titles Held:

  • Centurion Membership Executive
  • Travel Consultant
  • Insurance Qualifier
  • Overnight Receiving Associate
  • Shift Manager
  • Hospitality Professional
  • Crew Member/Cashier
  • Cashier/Customer Service
  • Server/Hostess
  • Crew Trainer

Degrees

  • Certificate in Nursing Assistant

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