insurance follow up representative resume example with 11+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Self-motivated Insurance Verification and Follow-up Specialist proudly offering over five years' experience building an understanding of medical terminology while tracking patient coverage. A poised professional with benefits explanation and administration expertise. Offering time management and interpersonal skills. Military background offers years of experience working directly with people from several parts of the world. Proficient at defining personnel requirements in a timely manner while upholding a top quality work ethic, skilled in dealing with stressful situations and making the best decision to assist everyone. A dedicated, resourceful, motivated, energetic and goal oriented professional. Successful in learning and comprehending new computer systems and methods.

  • Secure data practices
  • Electronic authorization processing
  • Insurance plan verification
  • Mentoring and training
Education and Training
Lone Star College System Spring, TX Expected in : General Studies - GPA :
Columbia College Marysville, WA, Expected in : General Studies - GPA :

Attended classes upon separation from the military.

San Juan College Farmington, NM Expected in : General Studies - GPA :

Attended college while waiting to depart for basic training for the U.S. Navy.

La Sierra University Riverside, CA Expected in : Pre-Medicine - GPA :

Completed 41 college credits while attending.

Holbrook Seventh-day Adventist Indian School Holbrook, AZ, Expected in 05/2003 High School Diploma : - GPA :
  • Honor Society Member
  • Maintained a 3.6 GPA throughout high school.
  • Took responsibility as Class President for all four years of high school.
Central Maine Medical Center - Insurance Follow-Up Representative
Oakland, ME, 09/2014 - Current
  • Ensured that all patient and insurance data was updated regularly and carefully inputted into the company's computer system.
  • Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
  • Ensured that appropriate coding is managed to maximize efficiency.
  • Handled billing related activities focused on medical specialties.
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
  • Followed specific security rules and guidelines to protect sensitive data, including patient medical records and payment card information.
  • Verified that patients had the proper insurance coverage prior to any procedures or appointment scheduling.
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
Concept Systems Inc. - Military Enlisted
Albany, OR, 11/2016 - 06/2018
  • Unit Yeoman assisting in creating and routing 30 personnel evaluations from Enlisted to Officers.
  • Drilled once a month completed a total of four days in reserve status.
Bell & McCoy Lighting And Controls - Project Manager
City, STATE, 07/2012 - 03/2014
  • Maintained close connection with project personnel to quickly identify and resolve problems.
  • Produced status reports for customers and senior management.
  • Updated project plans based on changing objectives, specifications and staff availability.
  • Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
  • Trained and coached key team members on production techniques to establish expectations and ensure compliance with quality guidelines.
  • Inspired team members by fostering positive environment and boosting employee confidence.
  • Established and cultivated professional working relationships, which proved highly effective during store construction.
  • Brought projects in on-time and in accordance with budget and quality standards.
United States Navy - Military Enlisted
City, STATE, 05/2005 - 08/2008
  • Correspondence Clerk

- Assisted in training junior personnel on the Yeoman rate.

- Managed command admin log books to keep up the flow of correspondence between Officers, the Maintenance Department and the Commanding Officer.

- Maintained and updated command instructions and notices for Maintenance Department.

- Deployed on the U.S.S. Abraham Lincoln (CVN-72) from March 2006-August 2006 and received recognition awards and advancement in rate.

  • Maintenance Administration Clerk

- Improved clerical duties supporting 160 maintenance personnel.

- Assisted the training Petty Officer, distributing monthly information concerning the commands four aircrafts.

- Drafted, routed, filed and distributed Official Maintenance instructions to 15 work centers.

- Distributed weekly work center day and night schedules in a timely manner.

  • Travel Clerk

- Familiarized with Defense Travel System (DTS) used by the U.S. Navy around the world.

- Managed a budget of $280K and over 200 government credit card accounts.

- Governed command business travel and completed travel claims for each member resulting in a 100% decrease of government travel card deliquencies.

- Arranged business travel for military Officers and military Enlisted for training purposes.

- Trained three personnel on all aspects of the travel department and instructions for completing and filing travel orders.

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Resume Overview

School Attended

  • Lone Star College System
  • Columbia College
  • San Juan College
  • La Sierra University
  • Holbrook Seventh-day Adventist Indian School

Job Titles Held:

  • Insurance Follow-Up Representative
  • Military Enlisted
  • Project Manager
  • Military Enlisted


  • Some College (No Degree)
  • Some College (No Degree)
  • Some College (No Degree)
  • Some College (No Degree)
  • High School Diploma

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