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Insurance Claims Adjuster Resume Example

Resume Score: 80%

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INSURANCE CLAIMS ADJUSTER
Professional Summary

Knowledgeable and dedicated customer service professional with 30+ years experience. Committed to best-in-class customer service and maintaining professionalism. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with both clients and co-workers.

Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Goal-oriented worker with proven history of increasing productivity and customer satisfaction.

Skills
  • Call-Center Management
  • Excellent Customer Service
  • Detail-oriented
  • Active Listening
  • Quick learner
  • Research
  • Scheduling
  • Regulatory Compliance
  • MS Office; Next Gen
  • Communications
  • Conflict Resolution
  • Relationship Development; Team Building
  • Telephone etiquette
  • Office administration
  • Cash Handling
  • Office management
  • Meeting scheduling
  • Office organization
  • Office supplies inventory management
  • Administrative support
  • Verbal and written communication
  • Sensitive information handling
  • Travel coordination
  • Time management
  • Problem-solving skills
  • Social perceptiveness
  • Clear and effective communication
  • Facility policies and procedures
  • Safety measures
Work History
Insurance Claims Adjuster05/1985 to 05/2015
Allstate Insurance Company – Charlotte, NC

Investigate and process claims including interviewing all parties; taking recorded statements; examining photographs; inspect damages; verify damage related to claim; consult engineers, lawyers, and physicians, to get expert evaluation.

  • Reviewed policy for coverage based on state insurance laws; followed state insurance timelines as it relates to communication and settlement of the claim Foreclosure claims: investigations following foreclosure regulations for each state as well as bylaws; review coverage afforded by the policy including exclusions which may apply to foreclosure status.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Evaluated original investigation reports and documents to resolve secondary concerns.
  • Collected and tracked evidence in support of legal processes.
  • Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
  • Examined claims forms and other records to determine insurance coverage.
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
  • Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
  • Analyzed information gathered by investigation and report findings and recommendations.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
Vacation Planner06/2018 to Current
Extra MAGIC TRIPS – Charlotte, NC
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Monitored social media and online sources for industry trends.
Front Desk Representative01/2019 to Current
CHARLOTTE FAMILY YOGA – Concord, NC
  • Responsibilities include greeting students, scheduling classes, answering calls, providing excellent customer service; assuring new students feel comfortable and know where everything is; speaking with potential students in a professional manner and resolve any concerns they may have; confirmed with instructors they had everything needed to begin class; cleaning studio, checking stock, communicating with owners and leaving pertinent information for the next shift.
  • Welcomed each new arrival pleasantly and confirmed registration.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Monitored self-in systems and provided assistance or intervention where required.
  • Restocked, arranged and organized yoga class studios and reception area.
  • Counted cash in register drawer at beginning and end of shift.
  • Mentored new team members on computer system, yoga studio, and working with students..
  • Explained details regarding the studio to enhance their yoga experience.

*

Dog Bather10/2019 to Current
Paws & Perms Pet Salon – Huntersville, NC
  • Lifted 15+ dogs of varying weights and breeds for bathing and grooming services on daily basis.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
  • Picked up and placed animal waste produced in public areas in proper receptacles.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Swept and mopped floors, cleaned kennels and runs and emptied trash to reduce infection risk among people and animals.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
  • Maintained clean and organized boarding areas to promote animal wellbeing.
Education
Graduate Certificate: Healthcare Management08/2017Liberty University- Lynchburg, VA
Master of Arts: Christian Counseling06/2016Liberty University- Lynchburg, VA
Master of Arts: Christian Ministry05/2015Liberty University- Lynchburg, VA
Bachelor of Science: Elementary Education05/2012Shippensburg University of Pennsylvania- Shippensburg, PA

Early Childhood Education and Reading K-8

  • Minored in Reading K-8
Associate of Science: Medical Office AssistanceLiberty University- Lynchburg, VA

current

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Allstate Insurance Company
  • Extra MAGIC TRIPS
  • CHARLOTTE FAMILY YOGA
  • Paws & Perms Pet Salon

School Attended

  • Liberty University
  • Shippensburg University of Pennsylvania

Job Titles Held:

  • Insurance Claims Adjuster
  • Vacation Planner
  • Front Desk Representative
  • Dog Bather

Degrees

  • Graduate Certificate : Healthcare Management 08/2017
    Master of Arts : Christian Counseling 06/2016
    Master of Arts : Christian Ministry 05/2015
    Bachelor of Science : Elementary Education 05/2012
    Associate of Science : Medical Office Assistance

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