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Instructor Course Curriculum Model Manager Resume Example

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INSTRUCTOR COURSE CURRICULUM MODEL MANAGER
Summary
 Military Veteran-Desktop Support Technician
A+, Microsoft Certified
Technical Support Engineer adept at quickly resolving complex issues on both PC and Mac platforms. Over 7 years experience managing IT setup and service requests. Exceptional troubleshooting skills in finding solutions to technical issues.  In addition, 3 years of IT training and instruction experience teaching automated engineering machinery networking system.

Highlights
  • Hardware/Software Troubleshooting
  • Installation and Configuration
  • Simulation Programs
  • Windows NT Server
  • IP Address and subnet
  • Network Security
  • Windows 2000
  • Install Network drivers
  • Fiber Optic Cable and Connectors
  • Ethernet Cable and Connectors
  • Switched Network Hubs
  • Update Switched Hub Firmware
  • Backup and Restore
  • SCSI interface cable
  • Anti-Virus Program
  • Firewall Configuration
  • MAC OS X software
  • Laptop Troubleshooting and Repair
  • Wireless Networking and Security
  • Omni Switch Hubs
  • Allen Bradley PLC
  • RS Link
  • Motherboards
  • Ram
  • CPU
  • MPM, ESM switches
Accomplishments

Recognized as "Top Troubleshooter" Class 2016

Awards during military career- U.S. Navy-Chief of Naval Engineering San Diego, CA:

  • Instructor of the Year 2010
  • Instructor of the Quarter 2010
  • Sailor of the Year 2009
  • Sailor of the Quarter 2009
Technical Skills
Systems:  Windows (NT/XP/Vista/7/8/10), Mac OSX 
Networking:  LANs, WANs, VPNs, Routers, Firewalls, TCP/IP, IPv4, IPv6, VoIP, VM Ware, Virtural Box, security updates and patches, Dell Printers, Cisco switches, Ethernet cables, network interface cards (NIC)
Software:  MS Office 365 (Word, Excel, Outlook, Access, PowerPoint, DropBox), Adobe Creative Suite CS6, Active Directory, Remote Desktop Connections, Virtual, Wire Shark, Putty, VMware, SharePoint 2008-2012, MS Exchange 2003-2012, Microsoft Azure, Microsoft Intune
Experience
Instructor Course Curriculum Model Manager
July 2008 to July 2011US Navy - Ingleside, TX
  • Lead instruction in Ship Machinery Engineering multi-purpose information retrieval and delivery system consisting of computer hardware and software, a local area network, and a variety of data acquisition devices to individuals directly.
  • Wrote learning objectives; prepared test items; evaluated instructional materials and results; and counsel students on academic learning problems.
  • Directs teaching/learning activities in schools, training centers and selected reserve units; and evaluates instructional materials and counsel students on academic learning problems.
  • Managed all critical repairs to TTE preventing ITER red for IC courses enabling savings of over $50K.
  • Single handedly troubleshot and repaired an operational Control Console, and identified a faulty ESM.
  • MCM-1 Integrated Ships Control System Operator and Maintenance Courses, supervised and mentored an annual throughput of 124 students in 20 classes.
  • Managed relocation project of over 5 million dollars' worth of Technical Training Equipment assets during Ingleside BRAC's to Point Loma.
  • Completed A+ (CompTIA) prep course from ECPI College of Technology Devoted numerous off-duty hours utilizing the ISCS simulator trainer to conduct EOCC drills for MCM Crew Swerve and Persistent enhancing watch team missions readiness resulting in successful Light Off Assessment.
  • Crossed trained in MCM EM course and MCM Prop Tech course allowing flexible training reducing minimal impact to critical fleet NEC's.
Interior Communications Electrician
June 1993 to June 2013US NAVY - San Diego, CA
  • Operates and performs maintenance on voice interior communications systems, alarm systems, warning and indicator systems, ship's control systems, plotting systems, gyro compass systems, and entertainment systems.
  • Operates electronic test and metering equipment, including multimeter, voltmeter, ammeter, ohmmeter, oscilloscope, signal generator, frequency meter, vacuum tube voltmeter, and megger; makes standard wire splices.
  • Tests and operates alarm and indicating systems; troubleshoots and repairs synchro systems; inspects, tests, maintains, charges, and replaces batteries; repairs components of general announcing systems and sound-powered telephone systems; Tests external circuits of interior communications equipment for continuity, short circuits, and grounds and measures electrical quantities; Reads and interprets schematic diagrams and blueprints of basic electrical, electronic, and logic circuits.
  • Troubleshoots and repairs ship's metering, alarm, and indicating systems; troubleshoots and repairs synchro-amplifiers, servo systems, and tape recorders/producers; maintains microfiche readers/printers; Isolates and repairs malfunctions in common electronic circuits; inspects and cleans commutators and adjusts brushes on motors and generators; inventories Installed equipment and spare parts; supervises up to three third class Interior Communications Electricians.
  • Isolates troubles in dead-reckoning systems including gyro compass; tests, replaces, and adjusts components on the interior communication and local switchboards; determines types of acceptable substitute components; checks operating logs and maintenance records; prepares weekly reports and maintenance schedules; Supervises up to five Interior Communications Electricians.
Education
Information Technology System Administrator, 2016My Computer Career.edu - Houston, TX
Industry Recognized Certifications Earned:  CompTIA A+,MTA (Networking Fundamentals)
Industry Recognized Certifications in Progress:  Net+, Mobility+, Server+, MTA (Mobile devices), MTA (Windows Client Operating System) MTA (Windows Server Administration Fundamentals), MTA (Security Fundamentals), Cisco CCENT
Associate of Arts : Supervision and Management Electrical Mechanical Technology, 2011Coastline Community College - Fountain, CA
Associate of Applied Science : Computer ScienceLone Star College System - Conroe, TX
Attended 2013-2016; Computer Science 50 credits completed 
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Resume Overview

Companies Worked For:

  • US Navy
  • US NAVY

School Attended

  • My Computer Career.edu
  • Coastline Community College
  • Lone Star College System

Job Titles Held:

  • Instructor Course Curriculum Model Manager
  • Interior Communications Electrician

Degrees

  • Information Technology System Administrator , 2016
    Associate of Arts : Supervision and Management Electrical Mechanical Technology , 2011
    Associate of Applied Science : Computer Science

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