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Instructor Course Curriculum Model Manager Resume Example

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INSTRUCTOR COURSE CURRICULUM MODEL MANAGER
Summary
 Military Veteran-Desktop Support Technician
A+, Microsoft Certified
Technical Support Engineer adept at quickly resolving complex issues on both PC and Mac platforms. Over 7 years experience managing IT setup and service requests. Exceptional troubleshooting skills in finding solutions to technical issues.  In addition, 3 years of IT training and instruction experience teaching automated engineering machinery networking system.

Highlights
  • Hardware/Software Troubleshooting
  • Installation and Configuration
  • Simulation Programs
  • Windows NT Server
  • IP Address and subnet
  • Network Security
  • Windows 2000
  • Install Network drivers
  • Fiber Optic Cable and Connectors
  • Ethernet Cable and Connectors
  • Switched Network Hubs
  • Update Switched Hub Firmware
  • Backup and Restore
  • SCSI interface cable
  • Anti-Virus Program
  • Firewall Configuration
  • MAC OS X software
  • Laptop Troubleshooting and Repair
  • Wireless Networking and Security
  • Omni Switch Hubs
  • Allen Bradley PLC
  • RS Link
  • Motherboards
  • Ram
  • CPU
  • MPM, ESM switches
Accomplishments

Recognized as "Top Troubleshooter" Class 2016

Awards during military career- U.S. Navy-Chief of Naval Engineering San Diego, CA:

  • Instructor of the Year 2010
  • Instructor of the Quarter 2010
  • Sailor of the Year 2009
  • Sailor of the Quarter 2009
Technical Skills
Systems:  Windows (NT/XP/Vista/7/8/10), Mac OSX 
 
Networking:  LANs, WANs, VPNs, Routers, Firewalls, TCP/IP, IPv4, IPv6, VoIP, VM Ware, Virtural Box, security updates and patches, Dell Printers, Cisco switches, Ethernet cables, network interface cards (NIC)
 
Software:  MS Office 365 (Word, Excel, Outlook, Access, PowerPoint, DropBox), Adobe Creative Suite CS6, Active Directory, Remote Desktop Connections, Virtual, Wire Shark, Putty, VMware, SharePoint 2008-2012, MS Exchange 2003-2012, Microsoft Azure, Microsoft Intune
Experience
Instructor Course Curriculum Model Manager
July 2008 to July 2011 US Navy - Ingleside, TX
  • Lead instruction in Ship Machinery Engineering multi-purpose information retrieval and delivery system consisting of computer hardware and software, a local area network, and a variety of data acquisition devices to individuals directly.
  • Wrote learning objectives; prepared test items; evaluated instructional materials and results; and counsel students on academic learning problems.
  • Directs teaching/learning activities in schools, training centers and selected reserve units; and evaluates instructional materials and counsel students on academic learning problems.
  • Managed all critical repairs to TTE preventing ITER red for IC courses enabling savings of over $50K.
  • Single handedly troubleshot and repaired an operational Control Console, and identified a faulty ESM.
  • MCM-1 Integrated Ships Control System Operator and Maintenance Courses, supervised and mentored an annual throughput of 124 students in 20 classes.
  • Managed relocation project of over 5 million dollars' worth of Technical Training Equipment assets during Ingleside BRAC's to Point Loma.
  • Completed A+ (CompTIA) prep course from ECPI College of Technology Devoted numerous off-duty hours utilizing the ISCS simulator trainer to conduct EOCC drills for MCM Crew Swerve and Persistent enhancing watch team missions readiness resulting in successful Light Off Assessment.
  • Crossed trained in MCM EM course and MCM Prop Tech course allowing flexible training reducing minimal impact to critical fleet NEC's.
Interior Communications Electrician
June 1993 to June 2013 US NAVY - San Diego, CA
  • Operates and performs maintenance on voice interior communications systems, alarm systems, warning and indicator systems, ship's control systems, plotting systems, gyro compass systems, and entertainment systems.
  • Operates electronic test and metering equipment, including multimeter, voltmeter, ammeter, ohmmeter, oscilloscope, signal generator, frequency meter, vacuum tube voltmeter, and megger; makes standard wire splices.
  • Tests and operates alarm and indicating systems; troubleshoots and repairs synchro systems; inspects, tests, maintains, charges, and replaces batteries; repairs components of general announcing systems and sound-powered telephone systems; Tests external circuits of interior communications equipment for continuity, short circuits, and grounds and measures electrical quantities; Reads and interprets schematic diagrams and blueprints of basic electrical, electronic, and logic circuits.
  • Troubleshoots and repairs ship's metering, alarm, and indicating systems; troubleshoots and repairs synchro-amplifiers, servo systems, and tape recorders/producers; maintains microfiche readers/printers; Isolates and repairs malfunctions in common electronic circuits; inspects and cleans commutators and adjusts brushes on motors and generators; inventories Installed equipment and spare parts; supervises up to three third class Interior Communications Electricians.
  • Isolates troubles in dead-reckoning systems including gyro compass; tests, replaces, and adjusts components on the interior communication and local switchboards; determines types of acceptable substitute components; checks operating logs and maintenance records; prepares weekly reports and maintenance schedules; Supervises up to five Interior Communications Electricians.
Education
Information Technology System Administrator, 2016 My Computer Career.edu - Houston, TX
Industry Recognized Certifications Earned:   CompTIA A+, MTA (Networking Fundamentals)
Industry Recognized Certifications in Progress:  Net+, Mobility+, Server+, MTA (Mobile devices), MTA (Windows Client Operating System) MTA (Windows Server Administration Fundamentals), MTA (Security Fundamentals), Cisco CCENT
Associate of Arts : Supervision and Management Electrical Mechanical Technology, 2011 Coastline Community College - Fountain, CA
Associate of Applied Science : Computer Science Lone Star College System - Conroe, TX
Attended 2013-2016; Computer Science 50 credits completed 
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Resume Overview

Companies Worked For:

  • US Navy
  • US NAVY

School Attended

  • My Computer Career.edu
  • Coastline Community College
  • Lone Star College System

Job Titles Held:

  • Instructor Course Curriculum Model Manager
  • Interior Communications Electrician

Degrees

  • Information Technology System Administrator , 2016
    Associate of Arts : Supervision and Management Electrical Mechanical Technology , 2011
    Associate of Applied Science : Computer Science

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