Instructor Course Curriculum Model Manager Resume Example
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INSTRUCTOR COURSE CURRICULUM MODEL MANAGER
Summary
Military Veteran-Desktop Support Technician
A+, Microsoft Certified
Technical Support Engineer adept at quickly resolving complex issues on both PC and Mac platforms. Over 7 years experience managing IT setup and service requests. Exceptional troubleshooting skills in finding solutions to technical issues. In addition, 3 years of IT training and instruction experience teaching automated engineering machinery networking system.
Highlights
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Accomplishments
Recognized as "Top Troubleshooter" Class 2016
Awards during military career- U.S. Navy-Chief of Naval Engineering San Diego, CA:
- Instructor of the Year 2010
- Instructor of the Quarter 2010
- Sailor of the Year 2009
- Sailor of the Quarter 2009
Technical Skills
Systems: Windows (NT/XP/Vista/7/8/10), Mac OSX
Networking: LANs,
WANs, VPNs, Routers, Firewalls, TCP/IP, IPv4, IPv6, VoIP, VM Ware, Virtural Box, security updates and patches, Dell Printers, Cisco switches, Ethernet cables, network interface cards (NIC)
Software: MS Office
365 (Word, Excel, Outlook, Access, PowerPoint, DropBox), Adobe Creative
Suite CS6, Active Directory, Remote
Desktop Connections, Virtual, Wire Shark, Putty, VMware, SharePoint
2008-2012, MS Exchange 2003-2012, Microsoft Azure, Microsoft Intune
Experience
Instructor Course Curriculum Model Manager
July 2008 to July 2011US Navy - City , STATE
July 2008 to July 2011US Navy - City , STATE
- Lead instruction in Ship Machinery Engineering multi-purpose information retrieval and delivery system consisting of computer hardware and software, a local area network, and a variety of data acquisition devices to individuals directly.
- Wrote learning objectives; prepared test items; evaluated instructional materials and results; and counsel students on academic learning problems.
- Directs teaching/learning activities in schools, training centers and selected reserve units; and evaluates instructional materials and counsel students on academic learning problems.
- Managed all critical repairs to TTE preventing ITER red for IC courses enabling savings of over $50K.
- Single handedly troubleshot and repaired an operational Control Console, and identified a faulty ESM.
- MCM-1 Integrated Ships Control System Operator and Maintenance Courses, supervised and mentored an annual throughput of 124 students in 20 classes.
- Managed relocation project of over 5 million dollars' worth of Technical Training Equipment assets during Ingleside BRAC's to Point Loma.
- Completed A+ (CompTIA) prep course from ECPI College of Technology Devoted numerous off-duty hours utilizing the ISCS simulator trainer to conduct EOCC drills for MCM Crew Swerve and Persistent enhancing watch team missions readiness resulting in successful Light Off Assessment.
- Crossed trained in MCM EM course and MCM Prop Tech course allowing flexible training reducing minimal impact to critical fleet NEC's.
Interior Communications Electrician
June 1993 to June 2013US NAVY - City , STATE
June 1993 to June 2013US NAVY - City , STATE
- Operates and performs maintenance on voice interior communications systems, alarm systems, warning and indicator systems, ship's control systems, plotting systems, gyro compass systems, and entertainment systems.
- Operates electronic test and metering equipment, including multimeter, voltmeter, ammeter, ohmmeter, oscilloscope, signal generator, frequency meter, vacuum tube voltmeter, and megger; makes standard wire splices.
- Tests and operates alarm and indicating systems; troubleshoots and repairs synchro systems; inspects, tests, maintains, charges, and replaces batteries; repairs components of general announcing systems and sound-powered telephone systems; Tests external circuits of interior communications equipment for continuity, short circuits, and grounds and measures electrical quantities; Reads and interprets schematic diagrams and blueprints of basic electrical, electronic, and logic circuits.
- Troubleshoots and repairs ship's metering, alarm, and indicating systems; troubleshoots and repairs synchro-amplifiers, servo systems, and tape recorders/producers; maintains microfiche readers/printers; Isolates and repairs malfunctions in common electronic circuits; inspects and cleans commutators and adjusts brushes on motors and generators; inventories Installed equipment and spare parts; supervises up to three third class Interior Communications Electricians.
- Isolates troubles in dead-reckoning systems including gyro compass; tests, replaces, and adjusts components on the interior communication and local switchboards; determines types of acceptable substitute components; checks operating logs and maintenance records; prepares weekly reports and maintenance schedules; Supervises up to five Interior Communications Electricians.
Education
Information Technology System Administrator, 2016My Computer Career.edu - City, State
Industry Recognized Certifications Earned: CompTIA A+,MTA (Networking Fundamentals)
Industry Recognized
Certifications in Progress: Net+, Mobility+, Server+, MTA (Mobile
devices), MTA (Windows Client Operating
System)
MTA (Windows Server
Administration Fundamentals), MTA (Security Fundamentals), Cisco
CCENT
Associate of Arts : Supervision and Management Electrical Mechanical Technology, 2011Coastline Community College - City, State
Associate of Applied Science : Computer ScienceLone Star College System - City, State
Attended 2013-2016; Computer Science 50 credits completed
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Resume Overview
School Attended
- My Computer Career.edu
- Coastline Community College
- Lone Star College System
Job Titles Held:
- Instructor Course Curriculum Model Manager
- Interior Communications Electrician
Degrees
- Information Technology System Administrator , 2016
Associate of Arts : Supervision and Management Electrical Mechanical Technology , 2011
Associate of Applied Science : Computer Science
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