inside auto claims adjuster resume example with 14+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Enthusiastic individual eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of my role and position and training in the job title I hold. Motivated to learn, grow and excel in my career.

  • Customer service expertise
  • Claims process explanation
  • Good listening skills
  • Flexible & Adaptable
  • Troubleshooting
  • Conflict resolution
  • Excellent work ethic
  • Good telephone etiquette
  • Compassion
  • Adaptability
Work History
04/2016 to Current
Inside Auto Claims Adjuster Amica Mutual Insurance Columbia, MD,
  • Identified suspicious claims, escalating issues to SIU for further investigation and analysis.
  • Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
  • Investigated vehicle damage inflicted resulting from emergency situations and natural disasters.
  • Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
  • Documented vehicle damage and submitted photographs and in-depth reports to claims department for effective processing.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
10/2011 to Current
Customer Service Representative Roselawn Manor Spencerville, OH,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with up to several calls in queue per minute.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Contributed to company achieving and holding industry-leading customer service ratings.
10/2008 to 08/2011
STNA Lineage Logistics Sugar Grove, IL,
  • Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Transported patients between rooms and appointments or testing locations.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep Nurses informed of changes.
02/1999 to 11/2000
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Managed several employees by supervising daily tasks.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across all operations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Developed key operational initiatives to drive and maintain substantial business growth.
Expected in
High School Diploma:
Lorain CountyJVS/Adult Career Center - Oberlin, OH
  • Majored in Cosmetology
Expected in 10/2008
Medina County Career Center - Medina, OH
  • Majored in STNA
Expected in 05/1983
High School Diploma:
Brookside High School - Sheffield Lake, OH

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Resume Overview

School Attended

  • Lorain CountyJVS/Adult Career Center
  • Medina County Career Center
  • Brookside High School

Job Titles Held:

  • Inside Auto Claims Adjuster
  • Customer Service Representative
  • STNA
  • Owner/Operator


  • High School Diploma
  • High School Diploma

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