LiveCareer-Resume

innovations services manager resume example with 11+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

To Whom It May Concern : I am responding with great interest to your employment vacancy. I offer excellent interpersonal skills and a team player attitude. My motivation and dedication should enable me to make a valuable contribution to your organization. My qualifications appear to be in line with your requirements. Included is my resume for your review. I would appreciate a chance to discuss your needs and objectives and how I may contribute towards them. Professional Summary Motivated at building strong team relationships with solid experience at multitasking to meet requirements and properly implement strategies. Highly ambitious with years of experience with Medicaid and CARF requirements and implementing them into daily responsibilities. Client-focused with a solid understanding of Client Rights and Confidentiality. Supervisory experience.

Skills
  • Ability to work promptly under pressure
  • Team leadership/Supervisory experience
  • Conflict resolution
  • Self-motivated
  • Extremely organized
  • Strong verbal/written communication
  • Data management
  • Conflict resolution
  • Crisis Intervention
  • Self-motivated
Work History
09/2018 to Current Innovations Services Manager Haywood Vocational Opportunities | City, STATE,
  • Supervise team of Developmental Disability Trainers and IDD Clerical Assistant.
  • Ensure supervision requirements are met and team communication is maintained.
  • Create and implement support staff schedules.
  • Complete interviews, job performance meetings, trainings for all staff I supervise.
  • Write client short range goal plans for DSI or DSG according to their Member Care Plans and specific needs.
  • Ensure quality Medicaid documentation.
  • Maintain daily communication with HVO Staff, MCO's, guardians, and residential support providers through email, telephone and face to face communication.
  • Attend all Care Plan meetings and advocate for client needs.
  • Ensuring the best services are provided for each individual client.
  • Meetings with Guardians, Care Coordinators, Psychologists and other client care team members to ensure clients are receiving services that best meet their needs.
  • Coordinating client community integration and volunteering opportunities of their choice.
  • .
  • Ensure that HVO is meeting Medicaid and CARF requirements through proper documentation and implementation of policies as communicated from HVO regulatory administrator.
  • Maintain Innovations Medicaid records.
  • Maintain all participant specific forms to ensure all DSP's are thoroughly trained and are able to provide services to meet the client's needs.
  • Complete monthly Medicaid billing grids and promptly email to the billing department with all service authorizations met.
  • Create and maintain all tracking forms through Microsoft Word and Excel (quarterlies, attendance, client specific progress notes, etc.).
06/2016 to 09/2018 Developmental Disabilities Associate Haywood Vocational Opportunities | City, STATE,
  • Maintain daily communication with HVO Staff, MCO's, guardians, and residential support providers through email, telephone and face to face communication.
  • Being available for effective communication with all HVO staff and clients.
  • Ensuring the best services are provided for each individual client.
  • Meetings with Guardians, Care Coordinators, Psychologists and other client care team members to ensure clients are receiving services that best meet their needs.
  • Coordinating client community integration and volunteering opportunities of their choice.
  • Ensure that HVO is meeting Medicaid and CARF requirements through proper documentation and implementation of policies.
  • Maintain Innovations Medicaid records and filing.
  • Write short range goal plans to be centered around the client and their specific needs.
  • Maintain all participant specific forms to ensure all DSP's are thoroughly trained and are able to provide services to meet the client's needs.
  • Complete monthly Medicaid billing grids and promptly email to the billing department with all service authorizations met.
  • Create and maintain all tracking forms through Microsoft Word and Excel.
05/2013 to 06/2016 Developmental Disabilities Assistant Haywood Vocational Opportunities | City, STATE,
  • Assist Lead Developmental Disabilities Assistant with Maintenance of all Innovations Medicaid records.
  • Coordinate community integration and volunteer opportunities.
  • Assist with completion of Medicaid Billing.
  • In lead assistant's absence; assume all communication responsibilities.
  • Substitute Direct Support Staff.
08/2009 to 05/2013 Developmental Disabilities Trainer Haywood Vocational Opportunities | City, STATE,
  • Worked directly with Clients on the Innovations Waiver in a Day Supports Setting.
  • Run Medicaid goals using least invasive prompting to assist them in being successful with their day.
  • Maintain daily Medicaid datasheet.
  • Ensure client safety.
  • Respect Client Rights.
  • Transport clients into the community and assist them with activities of choice.
Education
Expected in 2016 Bachelor of Science | Psychology Fayetteville State University, Fayetteville, NC GPA:
GPA: 3.9
Expected in 2007 Associate of Arts | General Education , , GPA:
Expected in National Crisis Intervention Plus First Aid CPR/AED Person Centered Training | Haywood Community College, Clyde, NC GPA:

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Resume Overview

School Attended

  • Fayetteville State University
  • Haywood Community College

Job Titles Held:

  • Innovations Services Manager
  • Developmental Disabilities Associate
  • Developmental Disabilities Assistant
  • Developmental Disabilities Trainer

Degrees

  • Bachelor of Science
  • Associate of Arts
  • National Crisis Intervention Plus First Aid CPR/AED Person Centered Training

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