infrastructure support specialist iii resume example with 7+ years of experience
Business-focused Network Systems Administrator with 7+ years of experience deploying and maintaining emmerging network infrastructure technology. Able to analyze, troubleshoot and provide solutions to complex problems from a wide variety of systems. Strong foundational knowledge in both physical and virtual server, pc, and telephony support. Thoughtful, thorough and concise project management skills. Willing and able to consult effectively with all customers and vendors regardless of technical proficiency or knowledge. Strong attention to detail and innately inquisitive, with a skill set that will provide immediate impact for any IT department.
Networking
- Perform all networking related tasks including: research, procurement, configuration, installation and maintenance on 300+ devices (Cisco, Palo Alto, FortiWeb).
- Maintain NGFW and WAN infrastructure (Palo Alto).
Palo Alto 820 NGFW skills:
- Manage active/passive HA pair, apply system updates when necessary to mitigate vulnerabilities or to enable new features.
- Create ip and group address objects.
- Create network address translation (NAT) policies to public IP's for already created DNS A records.
- Create security policies for NAT'd policies to control access via AD group, user, IP or other.
- Create IPsec tunnels to remote sites for corporate WAN.
- Create Global Protect portals, gateways and associated IKE Gateways, IPsec and IKE Crypto keys.
- Configure and install PA220's to replace Cisco ASA site to site VPN connections. Adjusting connections to corporate firewall as needed.
- Create HIP check policies to control device access based on criteria like hardware type/ manufacturer, update version etc.
- Create certificate signing requests for various connections.
Fortiweb virtual WAF:
- Create policy via NAT'd public IP for web application access.
- Test and configure portal for sharepoint sites.
- Test and configure password reset on portal.
- Planning and Management Skills
- Analyze organizational needs and recommend options to long term planning as needed.
- Plan for contingencies. Review disaster recovery plan.
- Make recommendations for department goals.
- Effectively communicate to customers, colleagues and vendors of varying levels of expertise
- Create technical or training documentation for other staff
- Document all work in ticket tracking system. Make appropriate technical notations for reference.
- Disseminate all impactful changes to tier II and tier I technicians.
- Provide periodic cClaire training to tier II and tier I technicians as need to ensure continuity of support.
- Relevant Coursework: SQL, Basic Networking, HTML, business management, organization management, project management, advanced Mathematics.
City, STATE, 01/2022 - 09/2022
Responsibilities
- Plan, configure, deploy and maintain all networking related equipment including all campus switches, routers, firewalls and cellular routers.
- Analyze organizational needs and recommend options for long term planning.
- Plan new project deployments with customers and vendors. From Planning, purchase, configuration, deployment and cut-over.
- Consult with third party vendors and consultants regarding configuration and maintenance of related networking devices.
- Configure all networking devices using known best practices and department guidelines. Documenting pertinent information as required.
- Monitor LAN/WAN taking necessary steps to optimize performance.
- Diagnose and resolve complex problems related to department software and hardware, including servers, switches, routers, bridging equipment, mobile networks etc.
- Troubleshoot networking related tickets with tools like, Wireshark, Putty/Secure CRT, NMAP, CMD and others.
- Update/Patch all networking software or hardware in response newly requested features and technologies or to address vulnerabilities released by software vendors or entities like CISA.
- Maintain documentation to reflect the current system configurations, inventory and disaster recovery procedures.
- Maintain counties cellular network infrastructure for Public Safety entities throughout the county.
- Document all day to day related tasks to the appropriate ticketing system for future reference and accounting purposes.
- Server Infrastructure support.
- Maintain county server infrastructure: ( windows, active directory, domain controller, DHCP, DNS, file server, print servers, virtual servers etc.)
- Plan, purchase, configure and deploy both hardware and virtual based operating systems on various platforms.
- Administer Cisco ESXI infrastructure through VMware vCenter to create and maintain virtual servers utilizing HP SAN.
- Plan periodic updates for all systems. Maintain a schedule and notify appropriate parties in advance of planned maintenance.
- Setup Backup and retention mechanisms for files/systems.
- Create and maintain SSL/TLS certificate infrastructure for various VPN connections, websites and other systems that require it.
- Administer PBX, POTS lines, municipal ISP's.
- IP, SIP, Digital, Wireless and Analog devices.
- Perform, wiring, cabling, terminations. Patch ethernet, serial, MM and SM fiber using appropriate devices.
- Troubleshooting using toning and fiber optic testing equipment.
- Document all day to day related tasks to the appropriate ticketing system for future reference and accounting purposes.
- Primary Public Safety Answering Point Admin
- Point of contact for PSAP, CAD, Mobile, Jail and Records Management Software suite.
- NG911 Point of contact.
- Call recording/retention system admin.
- In car video/audio body warn camera system administrator.
- Cradlepoint Netcloud administrator for Police, EMS and Fire for Columbia County WI.
- NetMotion Administrator Public Safety Network.
- Perform Columbia County CJIS Information Security Officer duties in a backup role.
- Advise/Consult with Public Safety entities in order to maintain security and CJIS compliance.
- Document all day to day related tasks to the appropriate ticketing system for future reference and accounting purposes.
City, STATE, 04/2019 - 01/2022
Responsibilities
- Public Safety infrastructure administrator
- Maintain all public safety systems, throughout their lifecycle Including, Mobile, CAD, Jail, Records Management.
- Plan all critical patches and feature updates with Sheriff's office and others accordingly.
- TraCS ticketing system administration.
- Configure and maintain in-car video recording and body worn camera retention and archiving system.
- Configure and maintain law enforcement in-car cellular network, mobile dispatching computers, docking stations, antenna, printers and all peripherals.
-Consult, with sheriff's office and local municipalities to implement new technologies, while maintaining high levels of security abiding by CIJIS standards.
- Plan all maintenance outages during non peak hours to minimize impact.
- Maintain service ticketing system.
- Server Infrastructure Support
- Maintain county server infrastructure.
-Plan periodic updates for all systems. Maintain a schedule and notify appropriate parties in advance of planned maintenance.
- Maintain county Endpoint protection system.
- Maintain county intrusion protection system.
- Maintain county URL/App filter firewall.
- Maintain county AV systems.
- Maintain county PBX systems.
- Maintain county MDM system.
- Maintain county backup and recovery system.
- Maintain service ticketing system.
- Network infrastructure maintenance
- Configure and maintain network core and access equipment.
- Activate and deactivate ports and apply port security.
- Make VLAN access changes on interfaces depending on needs.
- Setup and configure new or replacement wireless access points.
City, STATE, 03/2015 - 04/2019
- Responsibilities
- Install, configure and test new computer and server hardware, software and peripheral equipment.
- Create, maintain new user accounts in various systems as requested through ticketing system.
- Consult with county department management on new users, upcoming projects and implementations.
- Maintain county AV systems.
- Maintain county PBX systems.
- Maintain county MDM system.
- Respond to all inquiries from MIS customers via helpdesk request or calls.
- Inventory all county IT equipment.
- Provide costs and planning items for construction project.
- Provide annual budgeting quotations, gain approval, submit purchase requests and purchase orders via appropriate management and accounting channels.
- Deploy access points as instructed.
- Develop training materials for customers.
- Utilize tools to stream line work operations.
- Maintain service ticketing system.
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Resume Overview
School Attended
- University of Parkside
- MATC
Job Titles Held:
- Infrastructure Support Specialist III
- Infrastructure Support Specialist II
- Infrastructure Support Specialist I
Degrees
- Some College (No Degree)
- GED
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