Infrastructure Operations Manager Resume Example
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INFRASTRUCTURE OPERATIONS MANAGER
Career Overview
Network administration veteran with 5+ years experience managing a network infrastructure team. Motivated and customer-oriented with strong vendor management skills.
Qualifications
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|
Technical Skills
| Skills | Proficiency | Total Years | Last Used | |||
|---|---|---|---|---|---|---|
| Windows Server, Active Directory, MS Sharepoint, VMWare, Avaya VOIP, Enterasys Networks, Checkpoint | Intermediate | 10+ | Today |
Accomplishments
Network Security
- Collaborated on build out of COFAN network, including planning, design and implementation of network linking 6 local colleges to the Internet.
- Managed all network LAN/WAN hardware including routers, switches, and wireless networking equipment.
- Upgraded Active Directory from Windows 2000 domain through Windows 2003 and windows 2008 domains.
Work Experience
02/2012 to Current
Infrastructure Operations ManagerRtx － Capshaw , AL
- Responsible for the management of a subset of the Infrastructure team including the Windows system administrator, Network administrator and Endpoints administrator.
- Responsible for planning and implementing network expansions and refreshes.
- Duties include support contract management, vendor relationship management, ticketing system management, personnel annual reviews and team project/goal management.
- Daily activities include supporting the windows and network administrators on projects and work/service requests.
- Support and expansion of the wireless/wired network including upgrading from 1 gb backbone to 10 gb.
01/2006 to 01/2012
Windows System AdministratorBank Of America Corporation － San Clemente , CA
- System administrator for Windows servers running NT 4.0, Windows 2003, Windows 2008 operating systems.
- Responsible for servers and MS Active directory domain.
- Experience upgrading servers and AD domain from 2000 to 2003 domains and from 2003 to 2008 domains.
- Provided support for all software applications running on servers along with File and Printshares.
- Administered several Helpdesk ticketing systems including Numara Track-It and Sunview Changegear suites.
- Sharepoint 2010 administration in support of our Web Portal.
01/2000 to 12/2005
Network System AdministratorAmerican Tower － Simi Valley , CA
- Responsible for administering and maintaining the College network infrastructure including Enterasys switches and routers, Checkpoint Firewall and Cisco Vpn.
- Implementation of wireless network.
- Management and expansion of network fiber plant, both multimode and singlemode fiber.
09/1998 to 12/1999
Helpdesk Technician
- Desktop support technician providing hardware and software support to Faculty and staff on Windows and Macintosh operating systems.
- Supporting a variety of networked printers.
Education and Training
April 1998
A+ Certification Boston University CEC
June 1998
MCSE Certification Boston University CEC
2011
ITIL Foundation Certificate in IT Service Management
2012
ITIL Planning, Protection and Optimization Certificate
Skills
A+ Certification, MCSE, Active directory, Enterasys/Extreme Switch networking, Contract management, Checkpoint Firewall, ITIL, Sharepoint, Windows server 2008/2012, Network administration, Personnel management, Vendor relationship management, Vpn
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Resume Overview
Job Titles Held:
- Infrastructure Operations Manager
- Windows System Administrator
- Network System Administrator
- Helpdesk Technician
Degrees
- A+ Certification Boston University CEC
MCSE Certification Boston University CEC
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