Infrastructure Operations Manager Resume Example Simmons College

INFRASTRUCTURE OPERATIONS MANAGER

Career Overview

Network administration veteran with 5+ years experience managing a network infrastructure team. Motivated and customer-oriented with strong vendor management skills.

Qualifications

Project management
Network asset management
Information security
Documentation

Vendor management
Network Troubleshooting
Network Monitoring
Microsoft Server OS

Technical Skills

Skills		Proficiency		Total Years		Last Used
Windows Server, Active Directory, MS Sharepoint, VMWare, Avaya VOIP, Enterasys Networks, Checkpoint		Intermediate		10+		Today

Accomplishments

Network Security

Collaborated on build out of COFAN network, including planning, design and implementation of network linking 6 local colleges to the Internet.
Managed all network LAN/WAN hardware including routers, switches, and wireless networking equipment.
Upgraded Active Directory from Windows 2000 domain through Windows 2003 and windows 2008 domains.

Work Experience

02/2012 to Current

Infrastructure Operations ManagerSimmons College － Boston, MA

Responsible for the management of a subset of the Infrastructure team including the Windows system administrator, Network administrator and Endpoints administrator.
Responsible for planning and implementing network expansions and refreshes.
Duties include support contract management, vendor relationship management, ticketing system management, personnel annual reviews and team project/goal management.
Daily activities include supporting the windows and network administrators on projects and work/service requests.
Support and expansion of the wireless/wired network including upgrading from 1 gb backbone to 10 gb.

01/2006 to 01/2012

Windows System AdministratorSimmons College － Boston, MA

System administrator for Windows servers running NT 4.0, Windows 2003, Windows 2008 operating systems.
Responsible for servers and MS Active directory domain.
Experience upgrading servers and AD domain from 2000 to 2003 domains and from 2003 to 2008 domains.
Provided support for all software applications running on servers along with File and Printshares.
Administered several Helpdesk ticketing systems including Numara Track-It and Sunview Changegear suites.
Sharepoint 2010 administration in support of our Web Portal.

01/2000 to 12/2005

Network System AdministratorSimmons College － Boston, MA

Responsible for administering and maintaining the College network infrastructure including Enterasys switches and routers, Checkpoint Firewall and Cisco Vpn.
Implementation of wireless network.
Management and expansion of network fiber plant, both multimode and singlemode fiber.

09/1998 to 12/1999

Helpdesk Technician

Desktop support technician providing hardware and software support to Faculty and staff on Windows and Macintosh operating systems.
Supporting a variety of networked printers.

Education and Training

April 1998

A+ Certification Boston University CEC

June 1998

MCSE Certification Boston University CEC

2011

ITIL Foundation Certificate in IT Service Management

2012

ITIL Planning, Protection and Optimization Certificate

Skills

A+ Certification, MCSE, Active directory, Enterasys/Extreme Switch networking, Contract management, Checkpoint Firewall, ITIL, Sharepoint, Windows server 2008/2012, Network administration, Personnel management, Vendor relationship management, Vpn

Resume Overview

Companies Worked For:

Simmons College

Job Titles Held:

Infrastructure Operations Manager
Windows System Administrator
Network System Administrator
Helpdesk Technician

Degrees

A+ Certification Boston University CEC
MCSE Certification Boston University CEC

Infrastructure Operations Manager Resume Example

Resume Score: 90%

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