infrastructure operations manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Career Overview
Network administration veteran with 5+ years experience managing a network infrastructure team. Motivated and customer-oriented with strong vendor management skills.
  • Project management
  • Network asset management
  • Information security
  • Documentation
  • Vendor management
  • Network Troubleshooting
  • Network Monitoring
  • Microsoft Server OS
Technical Skills
Windows Server, Active Directory, MS Sharepoint, VMWare, Avaya VOIP, Enterasys Networks, Checkpoint Intermediate 10+ Today
Network Security
  • Collaborated on build out of COFAN network, including planning, design and implementation of network linking 6 local colleges to the Internet.
  • Managed all network LAN/WAN hardware including routers, switches,  and wireless networking equipment.
  • Upgraded Active Directory from Windows 2000 domain through Windows 2003 and windows 2008 domains.
Work Experience
Infrastructure Operations Manager, 02/2012 - Present
Rtx Capshaw, AL,
  • Responsible for the management of a subset of the Infrastructure team including the Windows system administrator, Network administrator and Endpoints administrator.
  • Responsible for planning and implementing network expansions and refreshes.
  • Duties include support contract management, vendor relationship management, ticketing system management, personnel annual reviews and team project/goal management.
  • Daily activities include supporting the windows and network administrators on projects and work/service requests.
  • Support and expansion of the wireless/wired network including upgrading from 1 gb backbone to 10 gb.
Windows System Administrator, 01/2006 - 01/2012
Bank Of America Corporation San Clemente, CA,
  • System administrator for Windows servers running NT 4.0, Windows 2003, Windows 2008 operating systems.
  • Responsible for servers and MS Active directory domain.
  • Experience upgrading servers and AD domain from 2000 to 2003 domains and from 2003 to 2008 domains.
  • Provided support for all software applications running on servers along with File and Printshares.
  • Administered several Helpdesk ticketing systems including Numara Track-It and Sunview Changegear suites.
  • Sharepoint 2010 administration in support of our Web Portal.
Network System Administrator, 01/2000 - 12/2005
American Tower Simi Valley, CA,
  • Responsible for administering and maintaining the College network infrastructure including Enterasys switches and routers, Checkpoint Firewall and Cisco Vpn.
  • Implementation of wireless network.
  • Management and expansion of network fiber plant, both multimode and singlemode fiber.
Helpdesk Technician, 09/1998 - 12/1999
, ,
  • Desktop support technician providing hardware and software support to Faculty and staff on Windows and Macintosh operating systems.
  • Supporting a variety of networked printers.
Education and Training
A+ Certification Boston University CEC: , Expected in April 1998
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Status -
MCSE Certification Boston University CEC: , Expected in June 1998
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Status -
: , Expected in 2011
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Status - ITIL Foundation Certificate in IT Service Management
: , Expected in 2012
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Status - ITIL Planning, Protection and Optimization Certificate
A+ Certification, MCSE, Active directory, Enterasys/Extreme Switch networking, Contract management, Checkpoint Firewall, ITIL, Sharepoint, Windows server 2008/2012, Network administration,  Personnel management, Vendor relationship management, Vpn

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Resume Overview

School Attended

Job Titles Held:

  • Infrastructure Operations Manager
  • Windows System Administrator
  • Network System Administrator
  • Helpdesk Technician


  • A+ Certification Boston University CEC
  • MCSE Certification Boston University CEC

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