Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
A seasoned IT professional with over 17 years of experience designing, implementing and managing large-scale IT infrastructures.

Ability to translate technical specifications to non-technical business leaders.

Pro-active project manager that 

Results oriented Team oriented

3 things I bring to the table.
3 things I'm known for.
3 things that describe me.

Pursuing a highly rewarding career in challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth.
  • Microsoft Windows Server 2003/2008/2012
  • Microsoft Active Directory
  • RedHat Enterprise Linux 4/5/6
  • Systems Installation, Configuration and Upgrades
  • Enterprise Data Protection
  • Disaster Recovery & Continuity of Operations
  • VMware Administration
  • EMC SAN Administration
  • Security Solutions
  • Cloud Computing
  • Excellent communication skills
  • Project Management
  • Training and Mentoring
  • Technical Support
Work History
02/2014 to Current Infrastructure Architect Allstream Business Inc. | , ,
  • Evaluated and reconfigured Windows Server 2008 R2 Active Directory forest consisting of 17 domain controllers, 450 member servers, 1500 users spanning across 13 sites
  • Designed and implemented new AD site topology, DNS and NTP architecture and Group Policy solution
  • Migrated 5 Windows 2003 domain controllers to 2008 R2
  • Analyzed and assessed 2 VMware vSphere environments consisting of 40 ESXi hosts, 550 virtual servers and 45TB's of storage; engineered key initiatives to provide high availability and fault tolerance, improved storage utilization
  • Created Windows Server 2008 R2 and 2012 R2 Gold Image VMware templates; instituted NIST SP 800-53 hardening guidelines
  • Implemented HP's Systems Insight Manager establishing a monitoring solution for 160 HP ProLiant servers; assessed and planned server software and hardware upgrades and refreshes; oversaw OS patch and service pack installations
  • Established and updated operational run books and standard operational procedures
  • Assisted with data center disaster recovery planning and testing for the recovery of business operations
11/2005 to 01/2013 Senior Systems Administrator Saic (Science Applications Int.) | , ,
  • Active Directory and Windows Server Administration
  • Built, deployed and supported 120 Dell PowerEdge and HP ProLiant servers running Windows Server 2003/2008/2012 and RedHat Enterprise Linux 4/5/6 operating systems
  • Administered 2 Windows Active Directory forests consisting of 5 domain controllers, 170 member servers and 900 users, migrated Active Directory from 2003 to 2008 R2; implemented Group Policy Objects, managed DNS, DHCP, IIS, file and print services, VBScript/PowerShell, Double-Take Availability, Symantec Backup Exec/NetBackup, Altiris Management Suite, WSUS, SQL Server 2005/2008, Windows Server and SQL Failover Clustering
  • Virtualization and Storage Administration Built, deployed and supported 3 VMware environments; 20 VMware ESX 4/5 hosts, 150 virtual servers running Windows Server 2003/2008/2012 and Red Hat Enterprise Linux 4/5/6
  • Provided continuity of operations and disaster recovery fault tolerance using vCenter Site Recovery Manager and EMC RecoverPoint
  • Migrated over 100 physical Windows and Linux servers using Virtual-to-Physical (V2P) and vCenter Converter best practices
  • Built, deployed and supported EMC storage solutions; 1 - CX3-20, 2 - CX500's, 1 - CX300 CLARiiON SANs and 2 Celerra NS-120 NAS; Brocade and McData fibre channel switches; 45 terabytes of data
  • Created, updated and maintained documentation and diagrams of storage hardware infrastructure including operational run books and detailed topology
  • Conversant in VMware virtual desktop and cloud computing technologies
  • Led ongoing capacity and performance management for Windows, virtual and storage environments
  • Implemented NIST 800-53 and DHS Sensitive Systems Policy Directive 4300A server hardening controls; performed vulnerability assessments using Tenable Nessus vulnerability scanner; maintained enterprise wide endpoint protection; responded to and resolved security incidents across multiple networks
  • Daily interaction with the client and program senior management to advise and report on information systems and associated environments
  • Represented the client during system certification and accreditation reviews; assessed technical capabilities and provided diagrams and documentation in support of change control board decision making; evaluated and recommended hardware and software solutions
  • Provided mentoring and oversight for 12 helpdesk staff and administered technical training to helpdesk staff and end users; documented and communicated standard operating procedures.
11/1997 to 11/2005 Senior Systems Administrator Saic (Science Applications Int.) | , ,
  • Project Lead for Windows server consolidation and Active Directory migration Analyzed and determined the hardware infrastructure requirements and lead the consolidation efforts of 40 Windows 2003 and NT servers 8 Windows 2003 servers; migrated a Novell Netware tree and 10 4.11 servers and Windows NT domain to a single Windows 2003 Active Directory domain; led a team of 14 to fulfill requirements Designed and implemented project plan milestones, provided status updates to senior leadership, responsible for all communications to the customer Systems Administration and Remote site IT infrastructure design and installation lead Determined the IT hardware and software requirements for 3 new Raytheon program sites, installed and configured the IT infrastructure, provided onsite tech support and training to the technical staff Maintained 40 Windows servers, 10 Novell Netware 4.11 servers and over 500 workstations in a LAN and DMZ environment for multiple Raytheon customers Provided Lotus Domino/Notes R4/5/6 administration for over 600 local and 1200 remote users Provided customer service and resolved trouble tickets within the required SLA for 350 local and 1200 remote users.
Expected in B.S | Aeronautical Studies Management Embry Riddle Aeronautical University, , GPA:
Aeronautical Studies Management
Expected in A.S | Aviation Business Administration Embry Riddle Aeronautical University, , GPA:
Aviation Business Administration
Expected in DHS Position of Public Trust 6C (December 2005 - March 2014) | , , GPA:
CompTIA Security+ Certification, February 2013
ITIL v3 Certification, October 2010, Riverdale, Maryland
Raytheon Six Sigma Specialist Certification, April 2003, Falls Church, Virginia
Lotus Domino Administrator Training, 2000, Lanham, Maryland
Certified Netware Engineer Training, 1998, Alexandria, Virginia
Active Directory, AD, Backup Exec, business operations, C, Clustering, hardware upgrades, hardware, client, customer service, decision making, Dell, DHCP, disaster recovery planning, disaster recovery, DNS, documentation, Engineer, senior management, HP, IIS, Image, information systems, ITIL v, LAN, leadership, Linux, Linux 4, Lotus Domino, Notes, mentoring, Windows, 2000, Windows NT, migration, NAS, Enterprise, networks, Netware, Novell Netware, Novell Netware 4.11, NT servers 8, operating systems, OS, performance management, PowerEdge, Project Lead, ProLiant, Red Hat, RedHat, scanner, server consolidation, servers, Six Sigma, SLA, SQL Server, SQL, switches, Symantec, Systems Administration, tech support, technical training, VBScript, NetBackup

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School Attended

  • Embry Riddle Aeronautical University
  • Embry Riddle Aeronautical University

Job Titles Held:

  • Infrastructure Architect
  • Senior Systems Administrator
  • Senior Systems Administrator


  • B.S
  • A.S
  • DHS Position of Public Trust 6C (December 2005 - March 2014)

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