Information Technology Specialist resume example

Serves as the Information Communication Security (COMSEC) Material Manager for a strategic Satellite Communications Battalion; responsible for leading/mentoring one Noncommissioned Officer & three Soldiers. Charged with the accountability, issuing and operation of 1,200 lines of COMSEC valued at more than $450K. Operates and maintains the Local COMSEC Management Software (LCMS) terminal and associated equipment. Creates and distributes COMSEC keying material for seven strategic units worldwide. Provides support to 19 Local Elements in support of the 302d Signal Battalion, National Gateway Center (NGC) and Fort Detrick Network Enterprise Center (NEC).

Charged with performing customer service based consultations with clients to accurately determine their device issues. Carry out initial assessments, troubleshoot, repair and provide client education in regards to desktops, laptops, printers, tablets and other peripheral devices. Responsible for assuring the clients’ definition of “fixed” is achieved through excellent communication & comprehensive skills.

Performed duties as an Information Systems Noncommissioned Officer for the 302d Signal Battalion, served six companies geographically dispersed over four states, providing Control, Communications, Computers, and Intelligence (C4I) to the President of the United States, Joint Chiefs of Staff and Combatant Commanders; provides assistance, advise, and support regarding the Battalion's Security Program, including physical, personnel, and computer security, access control, and information assurance (IA); tracks all requirements and progress for the IA workforce certifications within the Battalion.

Directed Information Assurance (IA) programs and managed and implemented information systems security countermeasures and network security programs. Ensure the proper security, distribution, handling, accounting, reporting, and control of Communications Security (COMSEC) and Key Management Infrastructure (KMI) materials, systems, and equipment. Developed and reviewed Information Systems Security (ISS) accreditation packages. Designed, planned and prepared for network expansions and upgrades. Prepared and reviewed the checklist for Sensitive Compartmented Information Facility (SCIF) accreditation and periodic inspection. Managed administrative functions and security procedures governing the special security program. Coordinated the allocation of personnel and financial resources, protection of classified information, and the training of Information Technology Specialists.

Served as the Network Management Service (NMS) & Desktop Systems Support (DSS) Chief. Provided computer support for the Department of Defense, Joint Chiefs of Staff, State Department, Defense Information System Agency (DISA), National Gateway Center, National Military Command Center Site-R, and other federal agencies. Responsible for the leadership and professional development of four Noncommissioned Officers and five Soldiers. Performed proactive monitoring of equipment and network services. Responsible for the installation, operation, maintenance, reliability, accessibility and accountability of current and legacy information systems equipment valued in excess of $3M. Responsible for prioritizing, distributing, and completing work orders utilizing the BMC Remedy trouble ticketing system.

Served as the Senior LAN Manager of a forward deployable Support Battalion of 110 personnel. Conducted regular information systems monitoring and testing, including penetration testing and vulnerability assessments. Coordinated annual assessments performed by independent 3rd parties assessors. Maintained a local area network with over 200 automated information systems. Supervised the installation, operation, and maintenance of all Battalion communications systems and assets. Maintained accountability of automation and communication equipment valued in excess of $400K. Responsible for the supervision, training, morale and welfare of three Soldiers.

Served as the Network Defense Specialist for a Joint Task Force consisting of one Explosive Ordnance Disposal (EOD) Battalion three Communications Support Elements (CSE) and nine Counter Improvised Explosive Device (CIED) Teams while deployed to a Combat Zone. Supervised, installed, operated and performed unit level maintenance on multi-function/multi-user classified and unclassified information processing systems, peripheral equipment and associated devices in tactical configurations. Requisitioned, transferred, received, stored, issued, and accounted for COMSEC equipment, associated keying and over-the-air re-keying material. Enforced army network security and information assurance policies for; Battalion automation equipment accounts valued in excess of $1M.

Responsible for patch management, change control and security and group policies. Maintained a local area network of over 500 automated information systems. Supervised installation, operation, security and maintenance of $2M of communication systems, supporting an organization of over 1500 personnel. Trained new users on organizational policies and procedures. Generated vulnerability reports and briefed upper management.