information technology specialist resume example with 16+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
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Qualifications Summary

Former U.S Army leader and Information Systems Operator, who has successfully transitioned to Federal Civilian Employment after 10 years of active duty service. A highly creative, self motivated, top performer with exceptional leadership, technical and interpersonal communication skills. An information technology professional with a meticulous attention to detail and solid information assurance, customer service, networking, security and systems administration experience for Local Area Networks (LAN), Wide Area Networks (WAN), Cloud Computing and Telecommunications environments


Computing Technology Industry Association (CompTIA) Security+

Computing Technology Industry Association (CompTIA) A+

Associate Degree: Computer Information Systems, Expected in 2013 to Strayer University - Ashburn, Virginia

Graduated Magna Cum Laude 3.8 GPA

Member of Golden Key International Honour Society

Member of National Society of Collegiate Scholars

  • Leadership
  • Customer Service
  • Federal Acquisitions
  • Information Security
  • Information Assurance
  • Microsoft Windows 98, 2000 XP, Vista, 7, 8 & Servers
  • Mac OS X
  • Linux
  • Oracle
  • Plan of Action & Milestones
  • Host Based Security
  • Vulnerability Assessment
  • Penetration Testing
  • Cloud Computing
  • Contracting Officer's Representative
  • Section 508 Compliance
  • Project Management
  • Database Management
Information Technology Specialist, 09/2013 to Current
St Therese Home Of New HopeSaint Louis Park, MN,

Performs federal aquisition duties as a Contracting Officer Representative (COR) for federal information technology contracts.

Government Task Leader (GTL) serving as the technical representative responsible for monitoring the contractor’s technical progress in accordance with the Statement of Work (SOW), including the surveillance and assessment of the contractor’s work performance, the timeliness of deliverables, and compliance with all substantive project objectives.

Interfaces with the contractor concerning technical matters such as choosing from among alternate methods that are within the scope of the SOW or will not affect cost, period of performance, or other terms and conditions of the contract.

Participates as a member of an technical evaluation panel for acquisition of IT products or services.

Analyzes business requirements to identify and evaluate potential technological solutions.

Evaluate new software products and expected costs of new software applications.

Coordinates with team on new project requirements.

Communication Security Material Manager, 04/2012 to 11/2013
U.S. Army - 302d Signal BattalionCity, STATE,

Serves as the Information Communication Security (COMSEC) Material Manager for a strategic Satellite Communications Battalion; responsible for leading/mentoring one Noncommissioned Officer & three Soldiers. Charged with the accountability, issuing and operation of 1,200 lines of COMSEC valued at more than $450K. Operates and maintains the Local COMSEC Management Software (LCMS) terminal and associated equipment. Creates and distributes COMSEC keying material for seven strategic units worldwide. Provides support to 19 Local Elements in support of the 302d Signal Battalion, National Gateway Center (NGC) and Fort Detrick Network Enterprise Center (NEC).

Geek Squad - Consultation Agent (CA), 10/2012 to Current
Best Buy #427City, STATE,

Charged with performing customer service based consultations with clients to accurately determine their device issues. Carry out initial assessments, troubleshoot, repair and provide client education in regards to desktops, laptops, printers, tablets and other peripheral devices. Responsible for assuring the clients’ definition of “fixed” is achieved through excellent communication & comprehensive skills.

Information Systems Staff NCO , 10/2011 to 04/2012
U.S. ARMY - 302d Signal BattalionCity, STATE,

Performed duties as an Information Systems Noncommissioned Officer for the 302d Signal Battalion, served six companies geographically dispersed over four states, providing Control, Communications, Computers, and Intelligence (C4I) to the President of the United States, Joint Chiefs of Staff and Combatant Commanders; provides assistance, advise, and support regarding the Battalion's Security Program, including physical, personnel, and computer security, access control, and information assurance (IA); tracks all requirements and progress for the IA workforce certifications within the Battalion.

Directed Information Assurance (IA) programs and managed and implemented information systems security countermeasures and network security programs. Ensure the proper security, distribution, handling, accounting, reporting, and control of Communications Security (COMSEC) and Key Management Infrastructure (KMI) materials, systems, and equipment. Developed and reviewed Information Systems Security (ISS) accreditation packages. Designed, planned and prepared for network expansions and upgrades. Prepared and reviewed the checklist for Sensitive Compartmented Information Facility (SCIF) accreditation and periodic inspection. Managed administrative functions and security procedures governing the special security program. Coordinated the allocation of personnel and financial resources, protection of classified information, and the training of Information Technology Specialists.

Network Management Service Chief, 2010 to 10/2011
U.S. ARMY - 114th Signal BattalionCity, STATE,

Served as the Network Management Service (NMS) & Desktop Systems Support (DSS) Chief. Provided computer support for the Department of Defense, Joint Chiefs of Staff, State Department, Defense Information System Agency (DISA), National Gateway Center, National Military Command Center Site-R, and other federal agencies. Responsible for the leadership and professional development of four Noncommissioned Officers and five Soldiers. Performed proactive monitoring of equipment and network services. Responsible for the installation, operation, maintenance, reliability, accessibility and accountability of current and legacy information systems equipment valued in excess of $3M. Responsible for prioritizing, distributing, and completing work orders utilizing the BMC Remedy trouble ticketing system.

Senior LAN Manager, 2007 to 2010
U.S. ARMY - 35th Combat Sustainment & Support Battalion (CSSB)City, STATE,

Served as the Senior LAN Manager of a forward deployable Support Battalion of 110 personnel. Conducted regular information systems monitoring and testing, including penetration testing and vulnerability assessments. Coordinated annual assessments performed by independent 3rd parties assessors. Maintained a local area network with over 200 automated information systems. Supervised the installation, operation, and maintenance of all Battalion communications systems and assets. Maintained accountability of automation and communication equipment valued in excess of $400K. Responsible for the supervision, training, morale and welfare of three Soldiers.

Joint Network Defense Specialist, 05/2008 to 11/2008
U.S. Army - Joint Task Force PaladinCity, STATE,

Served as the Network Defense Specialist for a Joint Task Force consisting of one Explosive Ordnance Disposal (EOD) Battalion three Communications Support Elements (CSE) and nine Counter Improvised Explosive Device (CIED) Teams while deployed to a Combat Zone. Supervised, installed, operated and performed unit level maintenance on multi-function/multi-user classified and unclassified information processing systems, peripheral equipment and associated devices in tactical configurations. Requisitioned, transferred, received, stored, issued, and accounted for COMSEC equipment, associated keying and over-the-air re-keying material. Enforced army network security and information assurance policies for; Battalion automation equipment accounts valued in excess of $1M.

Information Systems Operator, 09/2004 to 01/2007
U.S. ARMY - 1st Combat Training BrigadeCity, STATE,

Responsible for patch management, change control and security and group policies. Maintained a local area network of over 500 automated information systems. Supervised installation, operation, security and maintenance of $2M of communication systems, supporting an organization of over 1500 personnel. Trained new users on organizational policies and procedures. Generated vulnerability reports and briefed upper management.

  • National Society of Collegiate Scholars
  • Golden Key International Honour Society
  • Armed Forces Communications and Electronics Association
  • Signal Corps Regimental Association
  • Federal Information Systems Security Educators' Association
  • CompTIA Certified Professionals
  • Iota Phi Theta Fraternity Incorporated
  • Prince Hall Affiliated Lodge of Free & Accepted Masons

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Resume Overview

School Attended

  • Strayer University

Job Titles Held:

  • Information Technology Specialist
  • Communication Security Material Manager
  • Geek Squad - Consultation Agent (CA)
  • Information Systems Staff NCO
  • Network Management Service Chief
  • Senior LAN Manager
  • Joint Network Defense Specialist
  • Information Systems Operator


  • Associate Degree

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