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Information Technology Specialist Resume Example

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INFORMATION TECHNOLOGY SPECIALIST
Summary

Very organized and ambitious. Great problem solver and not afraid to ask for assistance or information from others. Willingness to learn new things and adapt professionally. Offering a degree in Kinesiology with a concentration of Fitness and Strength Training. Seeking a good entry level position to get a foot in the door of the health industry. Passion to help others succeed in accomplishing what they want/need. Tech savvy when it comes to computers/software/printers.

Skills
  • Full safety compliance
  • Communication
  • Equipment management
  • Team collaboration
  • Troubleshooting
  • First Aid/CPR
  • Time management
  • Data gathering
  • Cultural understanding
  • Lesson planning
  • Professional and mature
  • Strong problem solver
Experience
Information Technology Specialist|Tarleton State University - Stephenville, TX|11/2017 - Current
  • Maintained records, logs and lifecycle documentation of work requests.
  • Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
  • Assessed customer bug reports and enhancement requests and prioritized development to streamline response.
  • Managed IT setup and service requests for hardware, Micorosoft and Cisco AnyConnect / VPN for local and remote users.
  • Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Devised incisive workarounds and resolutions for Software problems.
  • Kept hardware and software systems current with latest patches and current licenses.
  • Provided onsite IT and AV technical support for all staff/Faculty members.
  • Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
  • Mentored other technologists and support professionals to provide professional development and skill enhancement.
Cashier|Walmart - Kerrville, TX|05/2017 - 08/2017
  • As a cashier, I worked in more than one job description.
  • It wasn't always behind the counter.
  • Some of the other actions that were required of me were stocking, cart pushing, cleaning, and plumbing once in a while when needed.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Inspected items for damage and obtained replacements for customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Operated cash register, collected payments and provided accurate change.
  • Properly verified customer identification for alcohol or tobacco purchases.
Lifeguard|City of Brady - Brady, TX|05/2014 - 09/2014
  • Contacted emergency personnel and provided aid while waiting for further assistance.
  • Maintained strong proficiency in CPR, First Aid and AED rescue techniques to provide optimal support to individuals in distress.
  • Garnered valuable advice to new swimmers on specific techniques and provided tips on building strength.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Consistently complied with pool regulations and policies while encouraging staff to adhere to guidelines.
  • Maintained neat and clean pool area and clean water at all times.
  • Cleaned, brushed and vacuumed pool 1 times per day.
  • Kept watch over swimmers to respond quickly to distress situations.
  • Monitored [Type] area for signs of distress and immediately moved into action when emergencies occurred to alleviate potential injuries or fatalities.
Boys and Girls Program Aid|Boys and Girls Program Aid, Kroc Center - Kerrville, TX|01/2014 - 05/2014
  • My Main responsibilities were watching and protecting all users of the pool, and the use and knowledge of CPR.
  • Also included cleaning and maintaining productivity of pool., Being a part of the BGC gave me insight how to respond and work with children ranging from 5-12 years of age.
  • Some of the most key factors in this job were keeping the kids entertained and busy throughout their summer with me.
  • I had to come up with new things every week for them to stay occupied and help them on being a team.
  • I also had to wipe down tables, vacuum and also address situations of confrontations between other children.
  • Kept a close eye on all inventory items, including books, toys and other educational materials.
  • Visually supervised activities throughout the day to make sure each child was safe at all times.
  • Encouraged children by using positive reinforcement to improve self-esteem and communication skills.
  • Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
  • Maintained positive working relationship with fellow staff and management.
Education and Training
Brady High School|Brady, TX|12/2015High School Diploma
Tivy High School|Kerrville, TX|05/2017High School Diploma
Tarleton State University|Stephenville, TX|Expected in 08/2021Bachelor of Science: Kinesiology
Accomplishments
  • Promoted from Field Tech Specialist to Staff Assistant, in less than 24-months
  • Partnered with fellow staff during busy periods to ensure efficiency and top-tier customer service.
  • Consistently honored by supervisor for pursuing professionalism.
  • Consistently maintained high customer satisfaction ratings.
Certifications
  • NASM Certified Personal Trainer (CPT)
  • ISSA Sports Nutrition
  • CPR Select Team Certified CPR/AED
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Resume Overview

Companies Worked For:

  • Tarleton State University
  • Walmart
  • City of Brady
  • Boys and Girls Program Aid, Kroc Center

School Attended

  • Brady High School
  • Tivy High School
  • Tarleton State University

Job Titles Held:

  • Information Technology Specialist
  • Cashier
  • Lifeguard
  • Boys and Girls Program Aid

Degrees

  • High School Diploma
    High School Diploma
    Bachelor of Science : Kinesiology

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