Information Technology Specialist with over 25 years of experience in information systems and customer support services. A support technician with expertise in troubleshooting desktop applications and hardware devices. An independent Information Technology Specialist task with configuring and testing hardware to meet security requirements for enterprise integration. A professional who maintains technology skills to support customers with network services and desktop support. A System Analyst with over 8 years of experience in assessing and advancing systems to align with customer demands. A certified Information Technology Specialist that consistently trains in the latest trends to support future requirements.
Facing Confrontation in Customer Service Training - 2021
Widows 10: Troubleshooting for IT Support - 2021
Windows 10: Advanced Troubleshooting for IT Support - 2021
Telecommunication & Information System Coordinator Training - 2019
Security Technical Implementation Guide (STIG) Training - 2019
Navigating through Changes and Conflicts in Projects Training - 2021
Microsoft SQL Server Back up Database 2016
Microsoft SQL Server Stored Procedures 2016
Section 508 Training
09-Jun-2019 Performance Award
04-Feb-2018 Performance Award
19-Mar-2017 Performance Award
13-Dec-2011 Time Off Award
20-Dec-2010 Time Off Award
19-Dec-2010 Performance Award
03-Jan-2010 NSPS Performance Increase
04-Jan-2009 NSPS Performance Increase
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