Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary
Detail-oriented Computer Technician with over four years of high-quality technical service experience serving a large community of internal and external clients. Looking to provide exceptional customer service troubleshooting and repairing a full range of desktop, laptop, multifunction printers, Microsoft Office products, and Remote Support Tools. Seeking a position to challenge me and further my education in Information Technology by attaining more experience and certifications.
Skills
  • Secret Security Clearance
  • Windows Management
  • Routing protocols knowledge
  • Account security maintenance
  • CISCO Router Management
  • Active Directory 
  • Excellent communication skills
  • Adept multi-tasker
  • Image processing
  • Excellent problem-solving abilities
Work History
Information Technology Specialist, 07/2011 to Current
MastecSalt Lake City, UT,
  • Oversaw implementation of application developments
  • Identified and corrected performance issues
  • Oversaw the daily performance of computer systems
  • Ensured proper installation of cables, operating systems and software
  • Maintained records of daily data communication transactions, problems and remedial actions taken
  • Referred major hardware and software problems and defective products to vendors or technicians for service
  • Trained users in the proper use of hardware or software
  • Created and maintained databases, network accounts and programs for specific department needs
  • Provided after-hours support for applications and project efforts when needed
  • Ensured proper release and maintenance of all systems
  • Installed software and operating systems on over thirty company computers monthly
  • Restored data, operating systems, files, documents and drivers
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues
  • Expert in tactical and technical guidance
  • Used ticketing systems to manage and process actions taken
  • Monitored over 1800 company-wide trouble ticket queues
  • Troubleshot and maintained all networking devices and infrastructure across the enterprise including switches, routers and firewalls
  • Over four years of technical support experience
Education
Associate of Applied Science: Cyber Security, Expected in
SUNY Orange - Newburgh, NY
GPA:
  • Classes include Data Communications and Introduction to Networking, Computer Literacy, Information Security, Computer Hardware and Software, Operating Systems, and Criminal Justice courses
Accomplishments
  • Awarded the Overseas Service Ribbon in 2014
  • Awarded the Afghanistan Campaign Medal for serving during Operation Enduring Freedom in 2013-2014
  • Award the Army Achievement Medal for outstanding service and proving to be instrumental in the Information Technology support and operations during deployment for Operation Enduring Freedom 2013-2014
Certifications
  • CompTIA Security+ Certification
  • CompTIA A+ Certification

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

79Average

resume Strength

  • Formatting
  • Length
  • Typos

Resume Overview

School Attended

  • SUNY Orange

Job Titles Held:

  • Information Technology Specialist

Degrees

  • Associate of Applied Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: