Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Detail-oriented Computer Technician with over four years of high-quality technical service experience serving a large community of internal and external clients. Looking to provide exceptional customer service troubleshooting and repairing a full range of desktop, laptop, multifunction printers, Microsoft Office products, and Remote Support Tools. Seeking a position to challenge me and further my education in Information Technology by attaining more experience and certifications.
  • Secret Security Clearance
  • Windows Management
  • Routing protocols knowledge
  • Account security maintenance
  • CISCO Router Management
  • Active Directory 
  • Excellent communication skills
  • Adept multi-tasker
  • Image processing
  • Excellent problem-solving abilities
Work History
Information Technology Specialist, 07/2011 to Current
MastecSalt Lake City, UT,
  • Oversaw implementation of application developments
  • Identified and corrected performance issues
  • Oversaw the daily performance of computer systems
  • Ensured proper installation of cables, operating systems and software
  • Maintained records of daily data communication transactions, problems and remedial actions taken
  • Referred major hardware and software problems and defective products to vendors or technicians for service
  • Trained users in the proper use of hardware or software
  • Created and maintained databases, network accounts and programs for specific department needs
  • Provided after-hours support for applications and project efforts when needed
  • Ensured proper release and maintenance of all systems
  • Installed software and operating systems on over thirty company computers monthly
  • Restored data, operating systems, files, documents and drivers
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues
  • Expert in tactical and technical guidance
  • Used ticketing systems to manage and process actions taken
  • Monitored over 1800 company-wide trouble ticket queues
  • Troubleshot and maintained all networking devices and infrastructure across the enterprise including switches, routers and firewalls
  • Over four years of technical support experience
Associate of Applied Science: Cyber Security, Expected in
SUNY Orange - Newburgh, NY
  • Classes include Data Communications and Introduction to Networking, Computer Literacy, Information Security, Computer Hardware and Software, Operating Systems, and Criminal Justice courses
  • Awarded the Overseas Service Ribbon in 2014
  • Awarded the Afghanistan Campaign Medal for serving during Operation Enduring Freedom in 2013-2014
  • Award the Army Achievement Medal for outstanding service and proving to be instrumental in the Information Technology support and operations during deployment for Operation Enduring Freedom 2013-2014
  • CompTIA Security+ Certification
  • CompTIA A+ Certification

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School Attended

  • SUNY Orange

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  • Information Technology Specialist


  • Associate of Applied Science

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