Information Technology Specialist Resume Example
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INFORMATION TECHNOLOGY SPECIALIST
Professional Summary
Detail-oriented Computer Technician with over four years of high-quality technical service experience serving a large community of internal and external clients. Looking to provide exceptional customer service troubleshooting and repairing a full range of desktop, laptop, multifunction printers, Microsoft Office products, and Remote Support Tools. Seeking a position to challenge me and further my education in Information Technology by attaining more experience and certifications.
Skills
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Work History
Information Technology Specialist, 08/2011 to Current
Mastec – Salt Lake City , UT
Mastec – Salt Lake City , UT
- Oversaw implementation of application developments
- Identified and corrected performance issues
- Oversaw the daily performance of computer systems
- Ensured proper installation of cables, operating systems and software
- Maintained records of daily data communication transactions, problems and remedial actions taken
- Referred major hardware and software problems and defective products to vendors or technicians for service
- Trained users in the proper use of hardware or software
- Created and maintained databases, network accounts and programs for specific department needs
- Provided after-hours support for applications and project efforts when needed
- Ensured proper release and maintenance of all systems
- Installed software and operating systems on over thirty company computers monthly
- Restored data, operating systems, files, documents and drivers
- Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues
- Expert in tactical and technical guidance
- Used ticketing systems to manage and process actions taken
- Monitored over 1800 company-wide trouble ticket queues
- Troubleshot and maintained all networking devices and infrastructure across the enterprise including switches, routers and firewalls
- Over four years of technical support experience
Education
Associate of Applied Science: Cyber Security, SUNY Orange - City, State
- Classes include Data Communications and Introduction to Networking, Computer Literacy, Information Security, Computer Hardware and Software, Operating Systems, and Criminal Justice courses
Accomplishments
- Awarded the Overseas Service Ribbon in 2014
- Awarded the Afghanistan Campaign Medal for serving during Operation Enduring Freedom in 2013-2014
- Award the Army Achievement Medal for outstanding service and proving to be instrumental in the Information Technology support and operations during deployment for Operation Enduring Freedom 2013-2014
Certifications
- CompTIA Security+ Certification
- CompTIA A+ Certification
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Resume Overview
School Attended
- SUNY Orange
Job Titles Held:
- Information Technology Specialist
Degrees
- Associate of Applied Science : Cyber Security ,
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