Detail-oriented Computer Technician with over four years of high-quality technical service experience serving a large community of internal and external clients. Looking to provide exceptional customer service troubleshooting and repairing a full range of desktop, laptop, multifunction printers, Microsoft Office products, and Remote Support Tools. Seeking a position to challenge me and further my education in Information Technology by attaining more experience and certifications.
Skills
Secret Security Clearance
Windows Management
Routing protocols knowledge
Account security maintenance
CISCO Router Management
Active Directory
Excellent communication skills
Adept multi-tasker
Image processing
Excellent problem-solving abilities
Work History
Information Technology Specialist, 07/2011 to Current Mastec – Salt Lake City, UT,
Oversaw implementation of application developments
Identified and corrected performance issues
Oversaw the daily performance of computer systems
Ensured proper installation of cables, operating systems and software
Maintained records of daily data communication transactions, problems and remedial actions taken
Referred major hardware and software problems and defective products to vendors or technicians for service
Trained users in the proper use of hardware or software
Created and maintained databases, network accounts and programs for specific department needs
Provided after-hours support for applications and project efforts when needed
Ensured proper release and maintenance of all systems
Installed software and operating systems on over thirty company computers monthly
Restored data, operating systems, files, documents and drivers
Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues
Expert in tactical and technical guidance
Used ticketing systems to manage and process actions taken
Monitored over 1800 company-wide trouble ticket queues
Troubleshot and maintained all networking devices and infrastructure across the enterprise including switches, routers and firewalls
Over four years of technical support experience
Education
Associate of Applied Science: Cyber Security, Expected in SUNY Orange - Newburgh, NY GPA:
Classes include Data Communications and Introduction to Networking, Computer Literacy, Information Security, Computer Hardware and Software, Operating Systems, and Criminal Justice courses
Accomplishments
Awarded the Overseas Service Ribbon in 2014
Awarded the Afghanistan Campaign Medal for serving during Operation Enduring Freedom in 2013-2014
Award the Army Achievement Medal for outstanding service and proving to be instrumental in the Information Technology support and operations during deployment for Operation Enduring Freedom 2013-2014
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