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information systems manager resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Solutions focused Information Systems Manager that is motivated, dedicated, and passionate about delivering innovative business solutions. Dedicated to creating and delivering initiatives to guide organizational navigation of modern technology. Proven history with over 10 years of successfully translating technical requirements into business solutions.

Skills
  • Microsoft 365 Administration Management
  • Technical Program Management
  • Service Management
  • Agile Methodology
  • Cloud Computing
  • Visual Studio
  • Strategic Problem Solving
  • Policy and procedure implementation
  • Executive Cross Organizational Communication
  • Technical Compliance
  • Information systems analysis
Experience
Information Systems Manager, 10/2020 to Current
National Indemnity CompanyOmaha, NE,
  • Manages technology based projects for the Juvenile Court Of Fulton County to help provide the best service to all the citizens we serve.
  • Leading project management for Microsoft 365 deployment and coordinated requirements, scheduling and execution.
  • Makes technology-related recommendations and decisions for hardware and software acquisition.
  • Implements information systems policies and documentation including backup strategies, user training materials and security policies.
  • Supports multiple software and hardware systems throughout the court.
  • Learns and adopts relevant new technology methods and processes to leverage in solutions for the court.
  • Serves as a liaison between divisions; maintains awareness of and makes recommendations regarding infrastructure changes and future plans.
  • Conducts training programs for users and subordinate staff: writes and/or revises user training manuals; selects training times/locations based on users' needs; answers questions and provides information during and after training; conducts one-on-one training sessions as needed.
  • Communicates with Executives throughout the processes to understand progress towards delivery, technical challenges, and to provide clarity on customer needs using a data driven approach.
  • Reported project statuses to facilitate delivery schedules and manage bottlenecks.
Technical Consultant, 12/2018 to 10/2020
PerficientAtlanta, GA,
  • Developed Internal plans to update software that met court specifications after evaluating the courts process pain points for updating case statuses.
  • Monitored the processing hurdles of the court and provided technological software solutions to automate and simplify tasks.
  • Facilitate technical and functional design workshop and articulated solutions through written and verbal communication.
  • Communicated with and gathered feedback from customers about progress updates and worked to resolve specific concerns.
  • Coordinated with engineering teams to assess and optimize hardware and software interfaces.
Founder, 02/2014 to Current
Nothing Bundt CakesFayetteville, NC,
  • Provides technology consultation for growing businesses, making recommendations and upgrading existing systems.
  • Achieved client vision and objectives through effective strategy development and execution in coordination with management teams.
  • Explains technology-related details in easy-to-understand terms to individuals in various teams.
  • Negotiates key initial contracts and established plans to formalize technology structure and support growth.
  • Cultivates and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
  • Manages Technical projects internally and with external clients.
Manager, 12/2010 to 10/2016
Atlanta Municipal CourtCity, STATE,
  • Manager for all administrative and case management operations for the largest municipal court in the state of Georgia, and Fulton County State Manage 40 plus employees for a division that handles approximately 100,000 cases per year.
  • Oversaw the reorganization of Chief Judge of Atlanta Municipal court docket change, dividing 2 court sessions into 4 while ensuring all customers for all 7 case types are properly served.
  • Implement case flow and performance management standards for all 7 case types (Bond, Community Court, Criminal, Teens Learning Control, Traffic, Restorative Board and Specialty Court Cases).
  • Drive employee performance for courtroom proficiency, customer service and detailed record keeping.
Education and Training
Master of Science: Computer Sciences, Expected in 2015 to Sullivan University - Louisville, KY,
GPA:
Bachelor of Science: Computer Science, Expected in 2009 to Sullivan University - Louisville, KY,
GPA:

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Resume Overview

School Attended

  • Sullivan University
  • Sullivan University

Job Titles Held:

  • Information Systems Manager
  • Technical Consultant
  • Founder
  • Manager

Degrees

  • Master of Science
  • Bachelor of Science

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