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information system technician resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Knowledgeable Information Systems Technician proficient at technical troubleshooting and user training. Effective at analyzing issues, developing solutions and managing escalations for advanced problems. Bilingual, team-oriented and possess good communication skills. Works well independently and maintains a high level of productivity.

Skills
  • Systems administration
  • Technical troubleshooting
  • Supervision
  • Team management
  • MS Office
  • End-user & Network support
  • Device configuration
  • Security Protocols
  • Staff assistance
  • Call triaging
Work History
06/2020 to Current
Information System Technician The Morning Star Company Santa Nella, CA,
  • Addressed all questions and concerns from end users regarding NextGen, ECW, and EPIC EMR applications.
  • Built and provided basic end-user troubleshooting and desktop support on Windows.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Followed up with clinical staffs and providers (Doctors) to verify optimal customer satisfaction following support engagement and problem resolution.
  • Monitored 5 servers, network connections, and firewalls to maintain maximum up-time and functionality.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Provided on-call support for critical technical issues related to EMR systems EPIC and ECW.
  • Used SPICEWORKS ticketing systems to manage and process support actions and requests.
  • Handled service requests, including initial troubleshooting and escalation.
  • Developed and maintained thorough knowledge of company departments and compliance programs.
  • Attended regular client meetings to report project progress and address questions.
  • Trained users on how to properly operate equipment and software programs.
  • Installed, configured and patched user hardware and software.
11/2016 to 05/2020
Information Systems Technician Infinera Sunnyvale, CA,
  • Addressed all questions and concerns from end users regarding NextGen, ECW, and EPIC EMR applications.
  • Built and provided basic end-user troubleshooting and desktop support on Windows.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Followed up with clinical staffs and providers (Doctors) to verify optimal customer satisfaction following support engagement and problem resolution.
  • Monitored 5 servers, network connections, and firewalls to maintain maximum up-time and functionality.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Provided on-call support for critical technical issues related to EMR systems EPIC and ECW.
  • Used SPICEWORKS ticketing systems to manage and process support actions and requests.
  • Coached and trained end-users on functions, features and basic troubleshooting of software such as [Software] and [Software].
  • Used SPICEWORKS ticketing systems to manage and process support actions and requests.
  • Handled service requests, including initial troubleshooting and escalation.
  • Developed and maintained thorough knowledge of company departments and compliance programs.
  • Attended regular client meetings to report project progress and address questions.
  • Trained users on how to properly operate equipment and software programs.
  • Installed, configured and patched user hardware and software.
  • Answered and triaged requests for assistance in order to provide top-notch support.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
10/2013 to Current
Wafer Fab Operator TDK Headway Technologies Inc. City, STATE,
  • Controlling machine and processes by using control mechanism or physical activity.
  • Monitoring and reviewing materials, events or environment to detect or assess problems.
  • Placing wafers in processing containers or equipment holders, using vacuum wands.
  • Load and unload equipment chambers and transport finished product to storage.
  • Maintain processing, production, and inspection information.
Education
Expected in 10/2016
Certificate: Certificate in Information Technology
Unitek College - Fremont - Fremont, CA
GPA:
Expected in 11/2013
Automotive Mechanic, WYOTECH, Fremont, CA Certified Automotive Technician Certified Wafer Fab Operator: Automotive Mechanics
WyoTech - Fremont - Fremont, CA
GPA:
Expected in 11/2015
Certificate: Certificate of Achievement Computer & Network Tech
Asher College - Sacramento, CA
GPA:

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Resume Overview

School Attended

  • Unitek College - Fremont
  • WyoTech - Fremont
  • Asher College

Job Titles Held:

  • Information System Technician
  • Information Systems Technician
  • Wafer Fab Operator

Degrees

  • Certificate
  • Automotive Mechanic, WYOTECH, Fremont, CA Certified Automotive Technician Certified Wafer Fab Operator
  • Certificate

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