Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Knowledgeable Information Systems Technician proficient at technical troubleshooting and user training. Effective at analyzing issues, developing solutions and managing escalations for advanced problems. Bilingual, team-oriented and possess good communication skills. Works well independently and maintains a high level of productivity.
Skills
Systems administration
Technical troubleshooting
Supervision
Team management
MS Office
End-user & Network support
Device configuration
Security Protocols
Staff assistance
Call triaging
Work History
06/2020 to CurrentInformation System TechnicianThe Morning Star Company | Santa Nella, CA,
Addressed all questions and concerns from end users regarding NextGen, ECW, and EPIC EMR applications.
Built and provided basic end-user troubleshooting and desktop support on Windows.
Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
Followed up with clinical staffs and providers (Doctors) to verify optimal customer satisfaction following support engagement and problem resolution.
Monitored 5 servers, network connections, and firewalls to maintain maximum up-time and functionality.
Provided Tier 1 IT support to non-technical internal users through desk side support services.
Performed tests of functionality, security and performance of different workstations and devices.
Provided on-call support for critical technical issues related to EMR systems EPIC and ECW.
Used SPICEWORKS ticketing systems to manage and process support actions and requests.
Handled service requests, including initial troubleshooting and escalation.
Developed and maintained thorough knowledge of company departments and compliance programs.
Attended regular client meetings to report project progress and address questions.
Trained users on how to properly operate equipment and software programs.
Installed, configured and patched user hardware and software.
11/2016 to 05/2020Information Systems TechnicianInfinera | Sunnyvale, CA,
Addressed all questions and concerns from end users regarding NextGen, ECW, and EPIC EMR applications.
Built and provided basic end-user troubleshooting and desktop support on Windows.
Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
Followed up with clinical staffs and providers (Doctors) to verify optimal customer satisfaction following support engagement and problem resolution.
Monitored 5 servers, network connections, and firewalls to maintain maximum up-time and functionality.
Installed, modified and repaired software and hardware to resolve technical issues.
Provided Tier 1 IT support to non-technical internal users through desk side support services.
Performed tests of functionality, security and performance of different workstations and devices.
Provided on-call support for critical technical issues related to EMR systems EPIC and ECW.
Used SPICEWORKS ticketing systems to manage and process support actions and requests.
Coached and trained end-users on functions, features and basic troubleshooting of software such as [Software] and [Software].
Used SPICEWORKS ticketing systems to manage and process support actions and requests.
Handled service requests, including initial troubleshooting and escalation.
Developed and maintained thorough knowledge of company departments and compliance programs.
Attended regular client meetings to report project progress and address questions.
Trained users on how to properly operate equipment and software programs.
Installed, configured and patched user hardware and software.
Answered and triaged requests for assistance in order to provide top-notch support.
Set up hardware and software in optimal configurations to meet network performance requirements.
Designed and evaluated WAN and LAN connectivity technologies.
Investigated and corrected problems with printers, copiers and other peripheral devices.
10/2013 to CurrentWafer Fab OperatorTDK Headway Technologies Inc. | City, STATE,
Controlling machine and processes by using control mechanism or physical activity.
Monitoring and reviewing materials, events or environment to detect or assess problems.
Placing wafers in processing containers or equipment holders, using vacuum wands.
Load and unload equipment chambers and transport finished product to storage.
Maintain processing, production, and inspection information.
Education
Expected in 10/2016Certificate | Certificate in Information TechnologyUnitek College - Fremont, Fremont, CAGPA:
Expected in 11/2013Automotive Mechanic, WYOTECH, Fremont, CA Certified Automotive Technician
Certified Wafer Fab Operator | Automotive MechanicsWyoTech - Fremont, Fremont, CAGPA:
Expected in 11/2015Certificate | Certificate of Achievement Computer & Network TechAsher College, Sacramento, CAGPA:
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Resume Overview
School Attended
Unitek College - Fremont
WyoTech - Fremont
Asher College
Job Titles Held:
Information System Technician
Information Systems Technician
Wafer Fab Operator
Degrees
Certificate
Automotive Mechanic, WYOTECH, Fremont, CA Certified Automotive Technician
Certified Wafer Fab Operator
