Recently separated United States Navy Information System Technician. Currently a student studying criminal justice through Ferris State University, seeking a position to leverage my background and skills while being an asset to you and your team. Extremely driven, organized and self motivated candidate with a desire to learn and achieve. Has an active TS/SCI clearance.
Accomplishments
Received the following awards while serving the United States Navy:
National Defense Service Medal
Pistol Marksmanship Ribbon
Global War on Terrorism Service Medal
Good Conduct Medal
Navy/Marine Corps Achievement Medal
Skills
Networking issues
Software updates
Systems administration
Equipment setup
Troubleshooting skills
Equipment maintenance
Great communication skills
Safety assurance
Data security
Customer service
Decision-making
Time management
Quality assurance
Leadership
Workplace safety
VMware
Microsoft Windows
Data backup and retrieval
Work History
Information System Technician , 04/2017 to 04/2021 Alex And Ani – East Greenwich, RI,
Evaluated and resolved network technical problems for end users efficiently to minimize downtime.
Improved operations by working with team members and customers to find workable solutions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Monitored 20 operation vital servers, network connections, firewalls and corporate filters to maintain maximum up time and functionality.
Trained end-users of VMware and Windows use, functionality, and application about business problems.
Trained users on how to properly operate equipment and software programs.
One of the leading supervisors that ensured to provide assistance to roughly 100 users globally in 24/7 support environment.
Developed plans to safeguard computer files against modification, destruction, or disclosure.
Answered support calls within 10 seconds to minimize delays and subsequent abandoned calls.
Attended regular client meetings to report project progress and address questions.
Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Installed, modified and repaired software and hardware to resolve technical issues.
Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Implemented security policies and distributed updates to end users.
Installed, configured and patched user hardware and software.
Performed tests of functionality, security and performance of different workstations and devices.
Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
Key Holder, 11/2016 to 03/2017 Stone Brewing Company – Palm Springs, CA,
Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels.
Supervised teams of up to 4 employees and provided leadership and guidance to boost productivity, customer service levels, and sales success.
Monitored incoming customer traffic to determine appropriate staffing.
Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back office functions current and accurate.
Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.
Promoted new products and sales to encourage revenue growth and boost upselling.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy retail environment.
Delegated tasks to specific employees bases on individuals knowledge and strengths.
Monitored department for signs of theft by customers o employees and implemented corrective actions to prevent recurrence.
Conducted department walkthrough to assess and remedy factors such as cleanliness, inadequate stock levels, and poor merchandising.
Seasonal Park Worker , 05/2015 to 10/2016 Department Of Natural Resources – City, STATE,
Responsible for maintaining one hundred percent accountability for my personal issued cash box.
Maintained professionalism with the campers and verified that their reservation was accurate.
Followed the state guidelines and stayed up-to-date with selling state stickers that granted visitors access to enter state property.
Earned reputation for good attendance and hard work.
Operated lawn equipment and ensured that I took all the needed safety precautions surrounding my presents.
Patrolled with an assigned park ranger to help keep the campground safe and enjoyable for all the campers.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Maintained professionalism when talking over the radio that was shared statewide.
Safely operated a variety of vehicles.
Dishwasher , 03/2013 to 04/2015 Steis Village Inn – City, STATE,
Maintained clean and well-organized kitchen areas to promote efficiency.
Cleared trash and washed work area tables, walls, refrigerator equipment , cooking equipment, and floors to keep a sanitized kitchen.
Replenished stations throughout restaurant, including cupboards, serving areas, and salad bars in order to meet employee and customer demands.
Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly.
Restocked main kitchen areas with items for shelves, coolers, and freezers to help food preparation staff stay focused on customer orders.
Kept dishware, glasses, and utensils realy for all customer needs by quickly scraping, washing, and restocking items.
Developed great team spirit with other personnel by pitching in and helping with task completion.
Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
Moved food and supply items from delivery trucks to storage by unloading and organizing.
Education
Bachelor of Arts: Criminal Justice, Expected in 05/2023 Saint Clair County Community College - Port Huron, MI, GPA:
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