Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Recently separated United States Navy Information System Technician. Currently a student studying criminal justice through Ferris State University, seeking a position to leverage my background and skills while being an asset to you and your team. Extremely driven, organized and self motivated candidate with a desire to learn and achieve. Has an active TS/SCI clearance.


    Received the following awards while serving the United States Navy:

  • National Defense Service Medal
  • Pistol Marksmanship Ribbon
  • Global War on Terrorism Service Medal
  • Good Conduct Medal
  • Navy/Marine Corps Achievement Medal
  • Networking issues
  • Software updates
  • Systems administration
  • Equipment setup
  • Troubleshooting skills
  • Equipment maintenance
  • Great communication skills
  • Safety assurance
  • Data security
  • Customer service
  • Decision-making
  • Time management
  • Quality assurance
  • Leadership
  • Workplace safety
  • VMware
  • Microsoft Windows
  • Data backup and retrieval
Work History
Information System Technician , 04/2017 to 04/2021
Alex And AniEast Greenwich, RI,
  • Evaluated and resolved network technical problems for end users efficiently to minimize downtime.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Monitored 20 operation vital servers, network connections, firewalls and corporate filters to maintain maximum up time and functionality.
  • Trained end-users of VMware and Windows use, functionality, and application about business problems.
  • Trained users on how to properly operate equipment and software programs.
  • One of the leading supervisors that ensured to provide assistance to roughly 100 users globally in 24/7 support environment.
  • Developed plans to safeguard computer files against modification, destruction, or disclosure.
  • Answered support calls within 10 seconds to minimize delays and subsequent abandoned calls.
  • Attended regular client meetings to report project progress and address questions.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Implemented security policies and distributed updates to end users.
  • Installed, configured and patched user hardware and software.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
Key Holder, 11/2016 to 03/2017
Stone Brewing CompanyPalm Springs, CA,
  • Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels.
  • Supervised teams of up to 4 employees and provided leadership and guidance to boost productivity, customer service levels, and sales success.
  • Monitored incoming customer traffic to determine appropriate staffing.
  • Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back office functions current and accurate.
  • Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.
  • Promoted new products and sales to encourage revenue growth and boost upselling.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy retail environment.
  • Delegated tasks to specific employees bases on individuals knowledge and strengths.
  • Monitored department for signs of theft by customers o employees and implemented corrective actions to prevent recurrence.
  • Conducted department walkthrough to assess and remedy factors such as cleanliness, inadequate stock levels, and poor merchandising.
Seasonal Park Worker , 05/2015 to 10/2016
Department Of Natural ResourcesCity, STATE,
  • Responsible for maintaining one hundred percent accountability for my personal issued cash box.
  • Maintained professionalism with the campers and verified that their reservation was accurate.
  • Followed the state guidelines and stayed up-to-date with selling state stickers that granted visitors access to enter state property.
  • Earned reputation for good attendance and hard work.
  • Operated lawn equipment and ensured that I took all the needed safety precautions surrounding my presents.
  • Patrolled with an assigned park ranger to help keep the campground safe and enjoyable for all the campers.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Maintained professionalism when talking over the radio that was shared statewide.
  • Safely operated a variety of vehicles.
Dishwasher , 03/2013 to 04/2015
Steis Village InnCity, STATE,
  • Maintained clean and well-organized kitchen areas to promote efficiency.
  • Cleared trash and washed work area tables, walls, refrigerator equipment , cooking equipment, and floors to keep a sanitized kitchen.
  • Replenished stations throughout restaurant, including cupboards, serving areas, and salad bars in order to meet employee and customer demands.
  • Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly.
  • Restocked main kitchen areas with items for shelves, coolers, and freezers to help food preparation staff stay focused on customer orders.
  • Kept dishware, glasses, and utensils realy for all customer needs by quickly scraping, washing, and restocking items.
  • Developed great team spirit with other personnel by pitching in and helping with task completion.
  • Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
  • Moved food and supply items from delivery trucks to storage by unloading and organizing.
Bachelor of Arts: Criminal Justice, Expected in 05/2023
Saint Clair County Community College - Port Huron, MI,

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School Attended

  • Saint Clair County Community College

Job Titles Held:

  • Information System Technician
  • Key Holder
  • Seasonal Park Worker
  • Dishwasher


  • Bachelor of Arts

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