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Recently separated United States Navy Information System Technician. Currently a student studying criminal justice through Ferris State University, seeking a position to leverage my background and skills while being an asset to you and your team. Extremely driven, organized and self motivated candidate with a desire to learn and achieve. Has an active TS/SCI clearance.
- Networking issues
- Software updates
- Systems administration
- Equipment setup
- Troubleshooting skills
- Equipment maintenance
- Great communication skills
- Safety assurance
- Data security
| - Customer service
- Decision-making
- Time management
- Quality assurance
- Leadership
- Workplace safety
- VMware
- Microsoft Windows
- Data backup and retrieval
|
Information System Technician , 04/2017 to 04/2021
Alex And Ani – East Greenwich, RI,
- Evaluated and resolved network technical problems for end users efficiently to minimize downtime.
- Improved operations by working with team members and customers to find workable solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Monitored 20 operation vital servers, network connections, firewalls and corporate filters to maintain maximum up time and functionality.
- Trained end-users of VMware and Windows use, functionality, and application about business problems.
- Trained users on how to properly operate equipment and software programs.
- One of the leading supervisors that ensured to provide assistance to roughly 100 users globally in 24/7 support environment.
- Developed plans to safeguard computer files against modification, destruction, or disclosure.
- Answered support calls within 10 seconds to minimize delays and subsequent abandoned calls.
- Attended regular client meetings to report project progress and address questions.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Implemented security policies and distributed updates to end users.
- Installed, configured and patched user hardware and software.
- Performed tests of functionality, security and performance of different workstations and devices.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
Key Holder, 11/2016 to 03/2017
Stone Brewing Company – Palm Springs, CA,
- Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels.
- Supervised teams of up to 4 employees and provided leadership and guidance to boost productivity, customer service levels, and sales success.
- Monitored incoming customer traffic to determine appropriate staffing.
- Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back office functions current and accurate.
- Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.
- Promoted new products and sales to encourage revenue growth and boost upselling.
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy retail environment.
- Delegated tasks to specific employees bases on individuals knowledge and strengths.
- Monitored department for signs of theft by customers o employees and implemented corrective actions to prevent recurrence.
- Conducted department walkthrough to assess and remedy factors such as cleanliness, inadequate stock levels, and poor merchandising.
Seasonal Park Worker , 05/2015 to 10/2016
Department Of Natural Resources – City, STATE,
- Responsible for maintaining one hundred percent accountability for my personal issued cash box.
- Maintained professionalism with the campers and verified that their reservation was accurate.
- Followed the state guidelines and stayed up-to-date with selling state stickers that granted visitors access to enter state property.
- Earned reputation for good attendance and hard work.
- Operated lawn equipment and ensured that I took all the needed safety precautions surrounding my presents.
- Patrolled with an assigned park ranger to help keep the campground safe and enjoyable for all the campers.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Maintained professionalism when talking over the radio that was shared statewide.
- Safely operated a variety of vehicles.
Dishwasher , 03/2013 to 04/2015
Steis Village Inn – City, STATE,
- Maintained clean and well-organized kitchen areas to promote efficiency.
- Cleared trash and washed work area tables, walls, refrigerator equipment , cooking equipment, and floors to keep a sanitized kitchen.
- Replenished stations throughout restaurant, including cupboards, serving areas, and salad bars in order to meet employee and customer demands.
- Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly.
- Restocked main kitchen areas with items for shelves, coolers, and freezers to help food preparation staff stay focused on customer orders.
- Kept dishware, glasses, and utensils realy for all customer needs by quickly scraping, washing, and restocking items.
- Developed great team spirit with other personnel by pitching in and helping with task completion.
- Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
- Moved food and supply items from delivery trucks to storage by unloading and organizing.
Bachelor of Arts: Criminal Justice, Expected in 05/2023
Saint Clair County Community College - Port Huron, MI,
GPA:
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