Insightful, results-driven IT Professional with over 15 years of progressive technical and managerial experience. Notable success participating in planning, analyzing and implementing solutions in support of business objectives. Excel at providing exemplary customer service and support, systems analysis and full lifecycle project management. Hands-on experience servicing over 2500 customers and managing over 6000 IT assets in a professional healthcare setting. Outstanding project and program leader; able to coordinate and direct all phases of project-based efforts while managing, motivating and guiding teams.
Federal Information Security Management Act (FISMA), National Institute of Standards and Technology (NIST), Federal Information Processing Standards (FIPS), International Organization for Standardization (ISO)
Information Security: Threats, Attacks and Vulnerabilities, Technologies and Tools, Architecture and Design, Identity and Access Management, Risk Management and Cryptography/PKI
LAN/WAN, Wireless Technologies, Routing Technologies, Infrastructure Services, Infrastructure Security, Infrastructure Management, Network Operations and Network Troubleshooting
Creating, implementing and maintaining Information Systems policies and procedures in line with business objectives
Certified Information Systems Security Professional
Cisco Certified Network Associate (Routing & Switching)
CompTIA Network+ CE
CompTIA Security+ CE
Ensure the confidentiality, integrity, and availability of IT systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, procedures, and tools.
Actively participated in network and systems design to ensure implementation of viable systems security policies and procedures.
Conducted systems security evaluations, audits and reviews; and developed Automated Information Systems (AIS) security contingency plans and disaster recovery procedures, as part of the local business continuity team.
Monitored and tracked controlled access programs to ensure implementation and viability of appropriate systems security policies, as well as the acquisition of IT security tools.
Conducted vulnerability analysis and risk assessment studies of planned and installed information systems to assure that local AIS security plans and policies established are adequate for protection needs and comply as required by statute.
Facilitated and coordinate the gathering, analysis and preservation of evidence used in addressing security violations.
Provided security awareness information (via electronic media, hardcopy or live presentation) to facility staff quarterly. Conducted Information Security and Privacy Awareness Weekly.
Diagnosed and resolved problems in response to IT reported incidents. Managed the movement and installation of IT equipment to assure coordination of IT support and customer service.
Provided support for technology endpoints (personal computers, laptops, tablets, smart phones, desk phones, video teleconferencing equipment, etc.) by implementing, maintaining and updating VA standard baseline configurations for these devices. This included the support of specialized endpoint applications and troubleshooting.
Reviewed proposed changes to the client operating environment; suggested resolutions that are most likely to be used on a regular basis; performed account management on a regular basis to clear duplicate and outdated entries; trained lower graded IT Specialists in account management procedures; and investigated and recommended purchase of tools and technologies to improve responsiveness to customer requirements.
Identified and broke down problems using structured problem resolution approaches; and worked with network specialists, application developers, system administrators, and security specialists to prevent recurring problems.
Documented solutions to problems and recommends fundamental changes to system configurations to prevent recurrences.
Coached junior IT specialists in resolving the highly complex IT problems and systems issues. Provided group and one on one systems/software applications training to customers as required; and provided on the job training to lower graded IT Specialists.
Promulgated and assured conformance with VA/OI&T security policies by de-commissioning equipment, completing appropriate paper work and following procedures to surplus outdated or damaged systems and equipment and ensured all data storage media are accounted for, sanitized and destroyed per VA Policy and local procedures.
Served as a Section Chief and Personnel Administration Center Manager in-charge of over 50 Marines.
Managed payroll and all administrative requirements for an organization of approximately 4,500 Marines and Sailors.
Managed the Defense Travel System and official government travel for all members and its associated $2.0 million fiscal year budget.
Tracked, settled and reported approximately 1000 travel vouchers, entitlements and deployments for organization members.
Managed the organizations Government Travel Charge Card program and maintained a delinquency rating below 2% per policy.
Audited internal control procedures and updated turnover binders for multiple staff sections and prepared numerous training packages.
•Served alongside the Security Manager and helped write the organizations policy on Physical Security and Information Security.
•Awarded for being an impact performer on the Inspector General's readiness inspection.
•Deployed overseas in support of Operation Enduring Freedom.
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