LiveCareer-Resume

Information And Referral Specialist resume example with 14+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

SPECIALTIES Professionalism, resourcefulness, working collaboratively as a team, timeline planning and management, data analysis and research, organization and efficiency, creating and maintaining professional relationships, multitasking and prioritization, client relations, interviewing clients, advocating for individuals, problem-solving and critical thinking, cultural competencies, engagement, effective verbal and written communication, working with diverse populations, connecting individuals to resources, supporting and encouraging change, Strength Based Approach teaching strategies to assist individuals and/or families, assessing short and long term goal planning for continual maintenance, ethical practice and confidentiality.

Skills
  • MS Office
  • Mail coordination and management
  • Cash deposit preparation
  • Payroll and benefits administration
  • Data evaluation, entry and maintenance
  • Attendance management
  • Invoicing and billing coordination
  • Calendar management
  • Report and data analysis
  • File and records management
  • Supply monitoring and ordering
  • Multi-line phone systems
  • Appointment monitoring and scheduling
  • Accounting support
  • Routine office functions
  • Meeting planning and related activities
  • Office equipment management
  • Policy implementation
  • Supervision
Education and Training
Cambridge College Boston, MA Expected in 02/2020 MASTER OF EDUCATION PSYCHOLOGICAL STUDIES : - GPA :
Cambridge College Boston, MA Expected in 08/2018 BACHELOR OF SCIENCE IN HUMAN SERVICES : - GPA :
Quincy College Quincy, MA Expected in 03/2016 ASSOCIATE IN SCIENCE HUMAN SERVICES : - GPA :
Quincy College , Expected in 05/2015 ASSOCIATE IN SCIENCE EARLY CHILDHOOD EDUCATION : - GPA :
Certifications

Certification of Completion

The American Institute of Professional Bookkeepers

Mastering Payroll

Experience
Aspiranet - Information and Referral Specialist
Antioch, CA, 11/2018 - 10/2019
  • Maintained knowledge of community child care providers and resources
  • Answered multi-line phone system regarding income eligible child care subsidies
  • Referred clients to Early Child Care Education Programs
  • Data organization and data entry of clients demographics on the Waitlist or requesting to be added to the WL for income eligible child care subsidies
  • Managed priority subsidy request received from the Department of Children and Families
  • Provided effective written and verbal communications to DCF Social Workers and liaisons regarding families involved with the department
  • Explained policies and procedures to clients and constituents
  • Educated caregivers on the usage of child care authorizations for in and out of school time
  • Helped clients obtain priority services by setting up appointments for authorizations
  • Prioritized and organized tasks to efficiently accomplish service delivery
  • Provided excellent service and attention to clients when face-to-face or through phone conversations
  • Maintained and organized a detailed file of authorizations and records of client and family information
  • Improved operations by working with team members to manage appointment calendars and screen and schedule income eligible applicants on the waitlist.
Anoka County, Mn - Benefits and Eligibility Referral Social Worker
Anoka, MN, 11/2016 - 05/2017
  • Conversed with people from different cultures daily, providing a high level of respect and patience with each interaction
  • Analyzed information from interviews to assess clients' needs and eligibility for services
  • Utilized various government and federal databases when inputting applicants information into the agency's computer system
  • Juggled multiple tasks to ensure high quality and timely delivery
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Processed benefits applications and documents for SNAP benefits/ formerly known as food stamps
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance
  • Called applicants to conduct interviews and explain benefits processes when necessary
  • Explained eligibility details to clients with kindness and respect
  • Input notes of communications with clients into the computer system to facilitate future clarification and knowledgeable continued support
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues to services
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
Department Of Public Health - Shattuck Hospital - Administrative Assistant
City, STATE, 10/2012 - 07/2013
  • Developed administrative processes to achieve organizational objectives and improve office efficiency
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence
  • Data organization and data entry of clients demographics on the Waitlist or requesting to be added to
  • Improved operations by working with team members to manage appointment calendars by screening and scheduleing income eligible applicants on the waitlist
  • Analyzed information from interviews to assess client needs and eligibility for services
  • Juggled multiple tasks to ensure high quality and timely service delivery
  • Performed careful reviews of applicant data to ascertain compliance within the eligibility criteria for SNAP related benefits
  • Input notes of communications with clients into the computer system to facilitate future clarification
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files
  • Coordinated project materials by managing and monitoring spreadsheets and updating reports
  • Liaised with senior and executive administrative assistants to handle requests and queries from senior managers
  • Directed communication to appropriate department personnel
  • Reviewed and suggested improvements for a diverse range of documentation, including interoffice correspondence and reports.
DPH - Office Of Emergency Medical Services - Office Support Specialist
City, STATE, 07/1999 - 09/2011
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives
  • Trained and mentored administrative staff members on policies and daily task execution
  • Coordinated office activities and operations to ensure efficiency and compliance with program policies
  • Managed scheduling of staff to provide optimal coverage and service - in the receptionists' absence
  • Directed and oversaw office personnel activities
  • Planned for major business changes, including system conversions and office moves
  • Solicited vendor quotes to determine optimal purchase pricing
  • Reduced financial discrepancies by accurately managing accounting documentation and billing processes
  • Managed inventory and all vendor services
  • Coordinated travel by booking hotel rooms, car rentals and flights for staff
  • Maintained inventory in the supply closet to prevent shortages
  • Tracked and submitted employee timesheets to the personnel department for payroll processing
  • Monitored attendance records by taking note of staff vacation time, sick days and personal days
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs
  • Verified data when processing incoming and outgoing checks to the accounting department
  • Provided administrative support for the needs of the staff
  • Liason with senior and executive administrative assistants to handle requests and queries from senior

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Resume Overview

School Attended

  • Cambridge College
  • Cambridge College
  • Quincy College
  • Quincy College

Job Titles Held:

  • Information and Referral Specialist
  • Benefits and Eligibility Referral Social Worker
  • Administrative Assistant
  • Office Support Specialist

Degrees

  • MASTER OF EDUCATION PSYCHOLOGICAL STUDIES
  • BACHELOR OF SCIENCE IN HUMAN SERVICES
  • ASSOCIATE IN SCIENCE HUMAN SERVICES
  • ASSOCIATE IN SCIENCE EARLY CHILDHOOD EDUCATION

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