Information And Referral Specialist resume example with 14+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
SPECIALTIES Professionalism, resourcefulness, working collaboratively as a team, timeline planning and management, data analysis and research, organization and efficiency, creating and maintaining professional relationships, multitasking and prioritization, client relations, interviewing clients, advocating for individuals, problem-solving and critical thinking, cultural competencies, engagement, effective verbal and written communication, working with diverse populations, connecting individuals to resources, supporting and encouraging change, Strength Based Approach teaching strategies to assist individuals and/or families, assessing short and long term goal planning for continual maintenance, ethical practice and confidentiality.
Skills
MS Office
Mail coordination and management
Cash deposit preparation
Payroll and benefits administration
Data evaluation, entry and maintenance
Attendance management
Invoicing and billing coordination
Calendar management
Report and data analysis
File and records management
Supply monitoring and ordering
Multi-line phone systems
Appointment monitoring and scheduling
Accounting support
Routine office functions
Meeting planning and related activities
Office equipment management
Policy implementation
Supervision
Education and Training
Cambridge CollegeBoston, MAExpected in 02/2020 ā āMASTER OF EDUCATION PSYCHOLOGICAL STUDIES: - GPA:
Cambridge CollegeBoston, MAExpected in 08/2018 ā āBACHELOR OF SCIENCE IN HUMAN SERVICES: - GPA:
Quincy CollegeQuincy, MAExpected in 03/2016 ā āASSOCIATE IN SCIENCE HUMAN SERVICES: - GPA:
Quincy College, Expected in 05/2015 ā āASSOCIATE IN SCIENCE EARLY CHILDHOOD EDUCATION: - GPA:
Certifications
Certification of Completion
The American Institute of Professional Bookkeepers
Mastering Payroll
Experience
Aspiranet - Information and Referral Specialist Antioch, CA, 11/2018 - 10/2019
Maintained knowledge of community child care providers and resources
Answered multi-line phone system regarding income eligible child care subsidies
Referred clients to Early Child Care Education Programs
Data organization and data entry of clients demographics on the Waitlist or requesting to be added to the WL for income eligible child care subsidies
Managed priority subsidy request received from the Department of Children and Families
Provided effective written and verbal communications to DCF Social Workers and liaisons regarding families involved with the department
Explained policies and procedures to clients and constituents
Educated caregivers on the usage of child care authorizations for in and out of school time
Helped clients obtain priority services by setting up appointments for authorizations
Prioritized and organized tasks to efficiently accomplish service delivery
Provided excellent service and attention to clients when face-to-face or through phone conversations
Maintained and organized a detailed file of authorizations and records of client and family information
Improved operations by working with team members to manage appointment calendars and screen and schedule income eligible applicants on the waitlist.
Anoka County, Mn - Benefits and Eligibility Referral Social Worker Anoka, MN, 11/2016 - 05/2017
Conversed with people from different cultures daily, providing a high level of respect and patience with each interaction
Analyzed information from interviews to assess clients' needs and eligibility for services
Utilized various government and federal databases when inputting applicants information into the agency's computer system
Juggled multiple tasks to ensure high quality and timely delivery
Prioritized and organized tasks to efficiently accomplish service goals
Processed benefits applications and documents for SNAP benefits/ formerly known as food stamps
Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance
Called applicants to conduct interviews and explain benefits processes when necessary
Explained eligibility details to clients with kindness and respect
Input notes of communications with clients into the computer system to facilitate future clarification and knowledgeable continued support
Worked successfully with a diverse group of coworkers to accomplish goals and address issues to services
Demonstrated self-reliance by meeting and exceeding workflow needs.
Department Of Public Health - Shattuck Hospital - Administrative Assistant City, STATE, 10/2012 - 07/2013
Developed administrative processes to achieve organizational objectives and improve office efficiency
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence
Data organization and data entry of clients demographics on the Waitlist or requesting to be added to
Improved operations by working with team members to manage appointment calendars by screening and scheduleing income eligible applicants on the waitlist
Analyzed information from interviews to assess client needs and eligibility for services
Juggled multiple tasks to ensure high quality and timely service delivery
Performed careful reviews of applicant data to ascertain compliance within the eligibility criteria for SNAP related benefits
Input notes of communications with clients into the computer system to facilitate future clarification
Organized and maintained filing and document management systems by coordinating, archiving and purging files
Coordinated project materials by managing and monitoring spreadsheets and updating reports
Liaised with senior and executive administrative assistants to handle requests and queries from senior managers
Directed communication to appropriate department personnel
Reviewed and suggested improvements for a diverse range of documentation, including interoffice correspondence and reports.
DPH - Office Of Emergency Medical Services - Office Support Specialist City, STATE, 07/1999 - 09/2011
Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records
Maintained impeccable office organization to support efficiency, professionalism and performance objectives
Trained and mentored administrative staff members on policies and daily task execution
Coordinated office activities and operations to ensure efficiency and compliance with program policies
Managed scheduling of staff to provide optimal coverage and service - in the receptionists' absence
Directed and oversaw office personnel activities
Planned for major business changes, including system conversions and office moves
Solicited vendor quotes to determine optimal purchase pricing
Reduced financial discrepancies by accurately managing accounting documentation and billing processes
Managed inventory and all vendor services
Coordinated travel by booking hotel rooms, car rentals and flights for staff
Maintained inventory in the supply closet to prevent shortages
Tracked and submitted employee timesheets to the personnel department for payroll processing
Monitored attendance records by taking note of staff vacation time, sick days and personal days
Prepared packages for shipment by generating packing slips and setting up courier deliveries
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs
Verified data when processing incoming and outgoing checks to the accounting department
Provided administrative support for the needs of the staff
Liason with senior and executive administrative assistants to handle requests and queries from senior
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