Independent Travel Agent resume example with 15+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Goal-oriented travel management professional with over 12 (Twelve ) years of experience working within organizations ranging in size, value, and business scale. Works with business executives and all levels of staff to deliver quality booking options that fit individual schedules. Dedicated to timeliness, cost-effectiveness, and supporting attainment of challenging business objectives.
Skills
Proficient in industry reservation platforms. (Amadeus)
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Responded to clients' questions, issues, and complaints and found appropriate solutions when needed. 'Managed over 50 customer calls per day.'
Responded to clients' questions, issues and complaints and implemented appropriate solutions.
Took proactive approach to identify and resolve issues that could have negative impact on business operations and revenue generation.
Maintained currency on airline policies, tariff regulations, and travel laws to maximize effectiveness.
Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
Helped senior managers make effective decisions based on current and accurate reporting.
Implemented automated office systems, optimizing client and data communications as well as records management.
Developed process improvements and long-term business strategies through analysis of customer feedback.
Resolved financial inconsistencies through collection of outstanding fees, management of refunds, and delivery of travel documentation.
01/2009 to 01/2018
Corporate Travel ManagerGMS Travels Nigeria Ltd – City, STATE,
Worked closely with top executives and assistants to meet compliance with strict business schedules.
Prepared necessary travel documentation for national and international trips to diverse locations.
Handled all aspects of client complaints by maintaining quality communications and establishing productive relationships.
Managed 15 business accounts with strong focus on achieving high levels of client praises and loyalty.
Arranged travel accommodations for groups, couples, executives and special needs clients.
Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
Developed process improvements and long-term business strategies through analysis of customer feedback.
10/2005 to 12/2008
Travel Flight Reservation OfficerGMS Travels Nigeria Ltd – City, STATE,
Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
Resolved various issues and discrepancies for customers.
Prepared customer invoices, accepted payments and processed refund and cancellation requests.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Utilized Amadeus platform to Issue, Re-issue and refund ticket
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Education
Expected in 2023
Associate of Arts: Psychology The Community College of Baltimore County - Catonsville, MD GPA:
Expected in 03/2008
Diploma: IATA/ UFTAA Foundation & EBT Course IATA Training And Development Institution - Montreal, Canada, GPA:
Continuing education in Travels and Tourism
Expected in 2007
High School Diploma: Roseville College High School - Lagos, Nigeria, GPA:
Expected in 09/2005
Diploma: Flight Ticketing And Reservation Anis Intl School of Aviation & Transport Services - Lagos, Nigeria, GPA:
Certifications
Certified e- Business Professional (CRM), EC-Council USA - April, 2012
Diploma Effective Communication Skill, Alison Ireland - 2017
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