independent contractor resume example with 5+ years of experience
JessicaClaire
Experience Customer Service Representative
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Customer Service Representative Bilingual (Spanish / English) Customer Service Representative who enjoys interacting with customers and helping to ensure a positive experience. Skilled in multiple areas including maintaining positive interactions with others, having a strong work ethic and positive attitude, and a willingness to learn. Committed to company and customer satisfaction and take pride in a job well done. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Bilingual English and Spanish.
Skills
Customer Service Skills
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
Provide information about establishment, such as location of departments or items
Communicate with customers, employees, and other individuals
Build relationships with customers, helping them feel welcome and respected
Ensure compliance of company standards and procedures in providing customer services
Credit card payment processing
Call Center Operations
Technologically savvy
Problem-solving abilities
High-energy attitude
Clerical support
Customer relations
Experience
Independent Contractor, 03/2021 to Current Hill-Rom – Warren, MI,
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Made outbound calls to obtain account information.
Answered inbound calls, chats and emails to facilitate customer service.
Customer Service Representative, 12/2017 to 09/2018 Hilton Grand Vacations – Estes Park, CO,
Handle inbound and outbound calls worked in PDP (prescription) department ,assist customer with obtaining medication when they were denied by insurance because they were to costly for the customer ,used different tools to achieve solutions for our customers, problem solving, verified insurance.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Fielded customer complaints and queries, fast-tracking for problem resolution.
Educated customers on special pricing opportunities and company offerings.
Housekeeper Aide, 12/2013 to 01/2016 Visionworks – Sioux Falls, SD,
Responsible for the proper cleaning of patients rooms throughout the hospital and medical center.
Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Interacted pleasantly with clients and guests when performing daily duties.
Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
Maintained and organized cleaning supplies stock.
Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
Optometrist Assistant, 12/2007 to 09/2008 Lindsay Eye Care – City, STATE,
Assisted optometrist in eye exams
Completed paperwork for purchases of glasses by residents of nursing facilities.
Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
Posted refractor receipts, entered data into spreadsheets and alphabetized folders and invoices.
Sent patient prescriptions to pharmacies and scheduled future appointments.
Reviewed medical records prior to patient appointments.
Education and Training
Home Health Care: Certified Nursing Assistant, Expected in 06/2001 to Winter Park Technical College - Winter Park, FL, GPA:
High School Diploma: , Expected in 06/1979 to Lino P Rivera - Puerto Rico, GPA:
Languages
English:
Professional
Negotiated:
Spanish:
Professional
Negotiated:
Accomplishments
Globlal
Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Multi-tasking - Cashiered with two cash registers at once in tandem to maximize customer flow.
Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions.Assisted customers over the phone regarding store operations, product, promotions and orders.
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