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Proven leader and individual contributor with significant background in program/project management. Focused manager with demonstrated talent in organizing work, establishing priorities and delegating tasks to meet service delivery requirements. Talented team player with excellent communication, customer service and facility oversight skills coupled with more than 40 years of experience. Highly effective and comfortable working with people at all organizational levels. Determined manger with success boosting productivity, streamlining procedures and balancing resources for long-term success. Skilled in communicating to meet performance and productivity requirements while ensuring compliance with policies and regulations.
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Prudential – Iselin, NJ,
- Worked with customers, management and work force to better understand needs of all and recommend appropriate solutions.
- Implemented tools and procedures to increase productivity for both the crews and office staff. One such tool increased crew productivity by a minimum of one hour a day and another eliminated varying hours of daily office tasks depending on the job schedule.
- Performed activities over multiple years to increase office productivity and drive business performance. For example, transformed the invoice preparation process from hand calculations to QuickBooks invoicing for 500-700 invoices per month thereby expediting invoice presentation to customers and shortening delay in payment receipt.
Datatrac Information Services/CSC – City, STATE,
- Defined strategy for, managed and led Operations Support Solutions line of business having P&L responsibility with revenue over $95 million. Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
- Constructed proposal and awarded !$18 million five year contract to created, standardize and implement digitization processes and technologies, providing foundation for electronic capture and management of critical data. Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Efficiently directed establishment of new production facility within required 60 days. Effectively managed infrastructure, software and workflow teams while recruiting, hiring and training 300 production staff. Successfully worked through obstacles and challenges in collaboration with client to achieve 100% production volume and 97.5% quality rating contractual requirements for newly established production facility.
- Delivered project management and quality assurance expertise as chosen leader for business sector. Provided outstanding service to customers to maintain and extend relationships for future business opportunities.
- Achieved financial goals as mentor and director for 25 systems integration project teams generating $80 million annually.
- Directed territory operations with $35 million budget, including business development, staff training and development, client relations, project delivery and quality assurance.
- Managed project software development teams and orchestrated deployment of major outsourcing contract that generated $120 million.
University of Maryland - College Park - College Park, MD
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Resume Overview
School Attended
- University of Maryland - College Park
Job Titles Held:
- Independent Consultant
- Operations Support Solutions Program Director
- Managing Director
Degrees
- Bachelor of Science
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