Experienced upscale merchandise manager and assistant buyer with exceptional abilities building customer and vendor relationships. Over 12 years retail experience with demonstrated results achieving high sales numbers. Ability to remember key details, including designers and their product lines. Dedicated to promoting an atmosphere of high employee morale and impeccable customer service.
Outstanding experience in direct sales.
Developed and expanded customer sales by using social media.
Recommended products to customers, based on customers specific needs.
Patient and sensitive to clients' needs; experienced working with high profile and celebrity clients.
Placed special merchandise orders for customers.
Shared product knowledge with customers while making personal recommendations.
Demonstrated that customers come first by serving them with a sense of urgency.
Awarded the title "Nordstrom All-Star" for superior customer service.
Nominated for Future Nordstrom Leader management program.
Offered a management position after completing the FNL program.
Worked as a team member to provide the highest level of service to customers.
Verified that all merchandising standards were maintained on a daily basis.
Responsible for hiring, training, supervising, scheduling and motivating full and part-time associates.
Assisted owner with apparel buying for each season.
Accountable for receiving and keeping track of inventory using Retail Pro.
Managed day-to-day activities of sales floor.
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