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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Over 20 years of program management and consulting on learning technologies and organizational change:

  • Subject matter expertise in with TLMS implementations, operational strategies, success metrics measurement, performance management strategies, and change management.
  • Information Technology consulting, including providing distance learning technical consulting and developing numerous studies and plans including Market Surveys, Operational Requirements Documents, Requirements Analysis Packages, System Functional Specifications, System Designs, Operational Process Improvement Studies, Test Plans, Standard Operating Procedures, and Implementation Plans.
Qualifications
  • Business Unit Operations
  • Program Management
  • Communications and Change Management
  • Instructional Strategies
  • Organizational Learning and Performance Management
  • Learning and Performance Management Systems Implementation and Operations
Experience
Independent Consultant, 05/2015 to Current
Vertex Solutions, Inc. Dba Adayana Government Group City, STATE,

Department of Treasury

  • TLMS Configuration Management and Support
  • TLMS Operations Support
  • TLMS Change Management
General Manager: Onsite Services, 02/2007 to 05/2015
VERTEX Solutions, Inc. Dba Adayana Government Group , ,
  • P&L Unit Operations, Business Development, Financial Analysis, Recruiting, Staffing.
  • $7.5M in Revenue, 45% GM, 10% EBITDA
  • Developed P&L vision, strategy, and execution.
  • Implemented P&L operational business processes.
  • Developed market focus and business planning for onsite services and lines-of-business.
  • Lead P&L business development activities, sales, and proposal responses.
  • Managed 35 to 60 personnel, including 12 direct reports.
  • Performed management activities, including performance evaluations, capability expansion, career development, short- and long-term goal planning and execution, employee retention, and recruiting.
  • Provided LMS subject matter expertise and technical lead services on Adayana projects.
Sr. LMS Program Manager/Executive Consultant, 04/2003 to 05/2015
VERTEX Solutions, Inc. Dba Adayana Government Group City, STATE,

United States Department of Agriculture (USDA)

  • Managed the development and deployment of an Individual Development Plan process, as well as 180 degree/360 rater evaluation process.
  • Managed the development and delivery of ILT and WBT courseware instruction on LMS administration and user functions and features. The ILT sessions included new administrator training, administrator refresher training, and administrator differential training post upgrade.
  • Provided Information System Analysis and Program Management services for a $1,000,000+ program to support administrative and implementation activities.
  • Provided program management for a team of 10 consultants.
  • Provided IT architecture, acquisition planning, governance, content integration, training analysis, and organizational change management services.
  • Led Plateau Learning Management System (LMS) configuration activities, including: competencies, administration rights and roles, SF-182 approval processes, references, and resources.
  • Provided budgetary planning and develop Exhibit 53s, A-123, PII, Electronic Architecture, and OMB 300 submissions.
  • Implemented communications and change management processes and programs.
  • Developed detailed metrics to track annual training cost avoidance.

Department of Veteran's Affairs (VA)

  • Managed the pilot process for rolling out eIDPs at VA within SF v1207.
  • Managed the development of two WBT courses covering supervisory and employee use of eIDP
  • Development and delivery of Domain and Learning Manager nationwide instructor-led training (ILT) program for the enterprise LMS program providing stand up instruction to over 400 participants across 30 cities nationwide.
  • Provided training development and delivery services to train LMS instance configuration for VA wide Plateau 4.5 implementation.
  • Developed operational requirements document for the Veterans Affairs Learning University (VALU).

Social Security Administration (SSA)

  • Provided Information System Analysis and Program Management services for a $1,800,000+ program to consult on LMS best practices, provide administrator training, improve overall organizational planning and operational execution, and to support competency and performance development.
  • Provided program management for a team of 12 consultants.
  • Provided technical oversight of technical consultant to include LMS governance, LMS metrics, training project and program processes and metrics, training analysis, and LMS integration activities.

Internal Revenue Service (IRS)

  • Initially provided technical implementation services for deployment of two Plateau 4.2.1 instances within WebSphere for use as test and sandbox environments.
  • Provided periodic maintenance of both Plateau instances and WebSphere environments.
  • Provided technical configuration services to support implementation of OUTSTART generated content within Plateau for test purposes.

Office of Domestic Preparedness (ODP)

  • Initially provided technical implementation services for the deployment of two Plateau 4.2.1 instances within WebLogic for use as test and live production environments.
  • Provided periodic maintenance of both Plateau instances and WebLogic environments.
  • Defined and implemented system references, domain structure, organization structure, system roles, and workflows.
  • Coordinated the implemented student, supervisor, and administrative accounts.
  • Coordinated implementation of online content within Plateau for testing by ODP training partners.
  • Coordinated the customization of Plateau interfaces and interoperability with the ODP First Responders Portal.

Transportation Security Administration (TSA)

  • Provided consulting services to support the configuration of student accounts, online content, components, and qualifications.
  • Implemented over 350 online courses within TSA’s Plateau instance.
  • Provided support services for user acceptance testing of TSA Plateau customizations.
  • Developed road map for integration of Micro Expressions training suite within OLC based on PLATEAU.

Department of Labor (DOL)

  • Program Management for enterprise LMS Support Services Contract.
Technical Program/Project Management/Technical Consultant, 11/1996 to 04/2003
VERTEX Solutions, Inc. Dba Adayana Government Group City, STATE,

U.S. Department of Agriculture (USDA): Development and implementation of 21 Web-based training (WBT) courses covering Plateau user and administrator roles.

Internal Revenue Service (IRS): Development and implementation of 3 WBT courses covering Integrated Procurement System.

Veterans Benefits Administration (VBA)

  • Provided direct technology planning and research support to VBA Office of Employee Development and Training. This included implementation of VBA IP/TV/Front Row network, maintaining VBA satellite network and downlink classroom technologies, training network migrations, implementation of other training technologies, and implementation planning, support, logistics, and reporting.
  • Designed and delivered live broadcast sessions on interactive classroom technology implementation and testing.
  • Converted received site network from X.25 to TCP/IP communications.
  • Designed, integrated, and installed an Automated Instructor Presentation System (AIPS). This system is a fully automated and touch-screen controlled broadcast television studio that is used to deliver Interactive Video Teletraining (IVT) across the VBA’s VBN.
  • Performed periodic upgrades, modifications, and maintenance on the AIS systems.
  • Provided broadcast support and OneTouch operations during live VBN programs.

U.S. House of Representatives (U.S. House)

  • Conducted a data collection effort and data analysis of past experience and current requirements for supporting live and on-demand Webcasting within the U.S. House IT infrastructure and out to the public constituency.
  • Developed a requirements analysis document and a high-level implementation plan to identify the best course for meeting the identified requirements.

Veterans Health Administration (VHA)

  • Designed and delivered live broadcasted sessions on interactive classroom technology implementation and testing to install a prototype test network for the OneTouch interactive classroom technologies.
  • Conducted a market analysis of digital satellite technologies to determine and recommend a best fit solution for migration of their satellite network from analog to digital.
  • Provided implementation coordinated support for the implementation of the VHA digital satellite network.
  • Conducted a market analysis of online forms technologies to determine and recommend a best fit solution for supporting the use of online forms for satellite operations support.
  • Conducted a market survey to determine best methods for developing and delivering IVT content following the ADDIE model.
  • Developed a program manager’s guide that incorporated all of the best operations methodologies identified during the market survey.
  • Provided user support for online HIPAA training.

Occupational Safety and Health Administration (OSHA)

  • Designed, integrated, and installed an Automated Instructor Presentation System (AIPS). This system is a fully automated and touch-screen controlled broadcast television studio that is used to capture and deliver IVT across the OSHA IT network. Captured video and audio can be Webcast live or stored for on-demand replay.
  • Developed implementation plan and test plan to support installation and use of online training programs and customized LMS.

Air National Guard (ANG)

  • Designed, integrated, and implemented a Hybrid Satellite Broadcast Television Studio/ATM Network to support ANG IVT programming. This consisted of a primary studio as well as the incorporation of two remote locations. The remote locations would allow users to receive the master program and be connected to the primary studio for broadcasts conducted from the remote locations. All communications between the primary studio and the remote locations were handled through ATM technologies.
Education
Bachelor of Science: Electrical Engineering, Expected in 1991
to
VA Tech - Blacksburg, VA
GPA:
Certifications

George Washington University

Scheduling and Cost Control Certification - 1996


American Management Association

Fundamentals of Finance and Accounting for Non-Financial Managers - 2014

Affiliations
Community Involvement
Skills
  • SuccessFactors (Plateau) v4.2.1, v4.5, v5.5,v5.8 SP1 & SP3, v6.1, v6.3, v6.4, v1405
  • SumTotal v7.4
  • Microsoft Office 2010 Applications
  • Visio 2010
  • Project 2010

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Resume Overview

School Attended
  • VA Tech
Job Titles Held:
  • Independent Consultant
  • General Manager: Onsite Services
  • Sr. LMS Program Manager/Executive Consultant
  • Technical Program/Project Management/Technical Consultant
Degrees
  • Bachelor of Science

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