independent claims adjuster resume example with 20+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Motivated claims adjuster specializing in personal, property and casualty loss and damages. Negotiates peaceful resolutions of all claims with emphasis on fairness and thoroughness. Trustworthy and dependable. Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Skills
Claim Validity Determination
Claims Understanding
Insurance Policy Coverage Knowledge
Property Adjusting
Case Management
Interior Water Damage Repair
Settlement Determinations
Customer Satisfaction
Hail and Wind Damage Assessment
Work History
01/2011 to CurrentIndependent Claims AdjusterConstruction Data Company | Bountiful, UT,
Analyze and interprepet Renters & Homeowners insurance policies
Scope damage to create and estimate utilizing Xactimate 28 software
Negotiate settlement of claims with policyholders, public adjusters, attorneys and service providers
Dictate and create settlement letters regarding coverage and non-coverage
Call center environment handling calls from policyholders, contractors, and agents
Negotiate and handle supplement documents and files
Create settlement payments upon claim completion
Examined claims forms and other records to determine insurance coverage.
Verified insurance claims and determined fair amount for settlement.
Evaluated insurance policies and analyzed damages to determine coverage.
Investigated and assessed damage to property and reviewed property damage estimates.
Maintained claims data in multiple insurance company systems.
Analyzed information gathered by investigations to report findings and recommendations.
Prepared summaries of damage, payments and policy coverage.
01/2010 to 12/2010Document Processing SpecialistFairmount Santrol | Menomonie, WI,
Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
Worked with internal staff to process documents and sent for closing.
Maintained document control system and updated work instructions, procedures and associated databases.
Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
Converted documents from one application to another.
Assisted in continuous improvement activities while developing and maintaining resulting documents.
Collaborated across departments and levels of management to gain consensus on procedural documentation.
01/2005 to 12/2009Customer Service RepresentativeTXU Energy | City, STATE,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Provided primary customer support to internal and external customers.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Provided information regarding charge accounts and loyalty programs.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Delivered prompt service to prioritize customer needs.
Educated customers about billing, payment processing and support policies and procedures.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
01/2001 to 12/2004Electric Meter ReaderTXU Energy | City, STATE,
Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
Repaired non-functioning meters and tested to verify operational status.
Visited over 200 meters daily and kept detailed informational records.
Monitored daily routes for safety and efficiency to over 200 properties.
Carried out day-day-day duties accurately and efficiently.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Expected in to to Associate of Arts | Interior DesignEl Centro Community College, Dallas, TX, GPA:
Expected in 06/1996 to to High School Diploma | Eastern Hills High School, Fort Worth, TXGPA:
Accomplishments
Maintained a consistent closing ratio of 95%.
Used Microsoft Excel to develop inventory tracking spreadsheets.
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