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Independent Claims Adjuster Resume Example

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INDEPENDENT CLAIMS ADJUSTER
Summary
Highly dedicated and knowledgeable candidate seeking to obtain a position as an Answering Service Care Rep. Possess a strong understanding of the claims adjustment process and what factors come into play. Pursuing this opportunity wherein I can use my educational knowledge and professional skills to work with professionals and earn advancement through on-the-job performance.
Summary of Qualifications
  • High Desire, Ability to learn and adapt rapidly
  • Great ability to work independently and as a team
  • Effective Verbal and Written communication skills
  • Able to analyze complex and detailed materials and solve problems
  • Active listening skills and building a lasting rapport
  • In-depth knowledge of database, operating systems: Windows, MAC
  • Strong computer skills, including detailed knowledge of Microsoft Windows XP, Vista, Microsoft Word, Excel, Access, PowerPoint, MLS, Peachtree and ACT Software and Internet Research
  • Capable of working quickly and accurately under pressure to successfully meet deadlines
  • Strong organizational skills
  • Courteous demeanor
  • Energetic work attitude
  • Telephone inquiries specialist
  • Customer service expert
  • Invoice processing
  • Telecommunication skills
  • Adaptive team player
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Executive management support
Experience
Company NameCity, StateIndependent Claims Adjuster01/2016 to 01/2017
  • Possess State Farm Auto and Property Certification studies and training (Pending exam).
  • Possess more in-depth understanding of the claims adjusting process more efficiently.
  • Obtain Audatex Estimating knowledge.
  • Strong Willingness to expand and branch out to other claims area to learn more.
Company NameCity, StateCustomer /Technical Support Supervisor08/2014 to 09/2016
  • Monitor each agent's daily performance and compare it with each month's objectives.
  • Motivate and lead team to execute strategic client plan, set, and execute on action plans.
  • Assist agents with selling and navigating the systems whenever needed.
  • Address both positive and negative performance issues in a timely and impactful manner; driving accountability for results and immediate improvement towards results.
  • Work cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving, and results.
  • Troubleshoot Mobile devices, tablets & computers.
  • Complete administrative tasks including but not limited to timecards, checklists, daily updates, etc.
  • Partner with Quality Assurance, Workforce Management and Training, and Education to ensure proper coaching, regular team and 1/1's occur and opportunities for continuous improvement are available to your agents.
Company NameCity, StateCustomer Care Team Lead02/2013 to 08/2014
  • Take escalation calls that agents can't handle.
  • Motivate and encourage agents through positive communication and feedback.
  • Promote and educate the homeowners on the management company's website convenience.
  • Assist Homeowners in making decisions on filing claims when property is damaged as needed.
  • Available to assist agents to answer questions.
  • Assist agents by taking calls when call volume is up.
  • Promptly acknowledge emails in a timely manner.
  • Assist Homeowners in making association monthly payments online when needed.
Company NameCity, StateTechnical Support Specialist02/2012 to 02/2014
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, Cable, VOIP and more.
  • Provide Desktop Support/Remote access/Troubleshoot issues by using the appropriate tools provided.
  • Identify and escalate priority issues per Client specifications.
  • Identify customer needs that can be met by additional office applications provided by Client.
Company NameCity, StateQuality Control/Assurances, Insurance Verification10/2009 to 02/2012
  • Provide progress reports and consult with management to insure employees are meeting quality review Insurance standards.
  • Perform internal quality audits to evaluate performance and the efficiency of training programs.
  • Partner with Supervisors in the performance review process for individual employees as it pertains to the quality of work.
  • Monitors training program effectiveness and reports results to management.
Education and Training
Health Services Administration2012Keiser University, City, StateHealth Services Administration
Health Service Administration2010Keiser University, City, StateHealth Service Administration
License:Claims Adjuster2016All-Lines Adjuster
License:Notary Public2016USA
Activities and Honors
American Association of Notaries
Skills
Administrative, Cable, coaching, hardware, continuous improvement, creativity, Client, clients, database, driving, email, English, Estimating, filing, French, Insurance, internet connectivity, listening, MAC, materials, Access, Excel, office applications, PowerPoint, Windows, Microsoft Windows XP, Microsoft Word, Monitors, Notary Public, Internet Research, operating systems, Peachtree, problem solving, Problem-Solving Skills, progress, quality, Quality Control, Quality Assurance, selling, strategic, Desktop Support, Time Management, training programs, Troubleshoot, Vista, VOIP, website, Written communication skills, Professional and friendly
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Resume Overview

School Attended

  • Keiser University

Job Titles Held:

  • Independent Claims Adjuster
  • Customer /Technical Support Supervisor
  • Customer Care Team Lead
  • Technical Support Specialist
  • Quality Control/Assurances, Insurance Verification

Degrees

  • Health Services Administration 2012
    Health Service Administration 2010
    License : Claims Adjuster 2016
    License : Notary Public 2016

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