Independent Business Consultant Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Influential and accomplished Manager, offering 15 years of management experience and development of high performing teams through training, development, and evaluation of performance and company culture. Cross-functional communicator skilled at analyzing company needs, developing long-term solutions and implementing aligned vision across departments and leadership. Committed to promoting diversity and inclusion in employee relations.

  • Compelling leadership skills
  • Team management
  • Brand-building strategies
  • Revenue growth
  • Team building and leadership
  • Scheduling and calendar management
  • Event coordination
  • Recruitment and Hiring
Director of Operations, 06/2021 to Current
Streamline Financial ServicesManchester, ,
  • Coordinated schedules and day-to-day activities of partners to satisfy project needs.
  • Led and fostered culture of continuous improvement, employee engagement and open communications.
  • Assigned work to employees based on project requirements and individual team member strengths.
  • Planned daily operational strategies, including project rollout, team workflows and promotional initiatives.
  • Improved training to reduce knowledge gaps and eliminate performance roadblocks.
  • Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
  • Increased customer base by promoting product through diverse channels.
  • Developed win-win solutions with partners, handling issues quickly and providing high level of customer service.
Independent Business Consultant, 09/2011 to Current
Cke RestaurantsEureka, CA,
  • Provided targeted input on staffing and business management plans to optimize implementation and day-to-day oversight.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
  • Assessed, optimized, and elevated operations to target current and expected demands.
  • Coached team on company policies, procedures, and best practices to enhance operational efficiency, employee productivity and subsequently decrease labor costs.
  • Advised clients on business matters and drafted innovative solutions.
  • Conducted monthly meetings to increase communication and strengthen internal and external relationships.
VP, Board of Directors, 11/2015 to 05/2020
Planet FitnessCity, STATE,
  • Implemented organization's overall mission and vision.
  • Attended various meetings and conferences, and represented the organization at events.
  • Direct oversight of Board Members.
  • Coached Board Members and clients to help resolve issues, make beneficial decisions, and promote organizational productivity.
  • Reviewed operational activities to better determine which strategies drove results.
  • Oversaw strategic business decision-making to develop, enhance and enforce the mission of the organization.
  • Created and implemented marketing and communications plans.
  • Edited materials for accuracy to communicate core messages, values, and culture.
District Manager, 07/2010 to 08/2011
Aldo Shoes/Aldo AccessoriesCity, STATE,
  • Managed all activities necessary to the efficient operation of eleven stores, ensuring top customer service in order to maximize sales and promote the company's image of quality and professionalism.
  • Sourced and recruited top talent for various retail store positions and verified recruiting processes met new store opening timelines.
  • Recruited 22 managers and supervisors to fill internal job vacancies.
  • Identified and developed top talent within management structure to promote performance-oriented culture.
  • Trained and evaluated stores in sales, customer service, visual presentation, inventory management, administration, security and control of operating costs.
  • Responsible for communication with ALDO Group Head Office regarding district distribution, marketing and merchandising needs; executed inter-store distribution and merchandising.
  • Ensured top sales and productivity.

Notable Highlights Include:

  • Increased district sales 30% vs. LY
  • Increased district conversion rate 31.2% vs. LY
  • Reduced shrink to below company standard
  • Recruited all new management
  • Trained managers and ensured all store Visual Presentation (marketing and merchandising) was in compliance with company standard
  • Conducted Recruitment and Development workshops to introduce strategy and refine technique
Area Manager, 06/2007 to 06/2010
Aldo Shoes/Aldo AccessoriesCity, State,
  • Responsible for all activities necessary to independent store function while ensuring prompt and courteous customer service.
  • Managed all recruitment, training and development of staff members to assist in district wide succession plan.
  • Revitalized underperforming teams and transformed profitability and productivity through targeted training.
  • Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
  • Trained management in district to execute merchandising and marketing tasks in a timely manner according to ALDO Shoes/Accessories memos.
  • Led execution of all visual merchandise updates and window installations.
  • Effectively used merchandising techniques to increase sales and reduce losses.
  • Ensured top sales and productivity.

Notable Highlights Include:

  • Most consistent productivity company wide 2008, 2009, 2010
  • Lowest shrink results in ALDO Accessories division 2008, 2009, 2010
  • Increased sales and conversion up to 20% over LY in multiple locations
  • Consistently scored Above Target during Visual Presentation visits from Head Office
  • Scored 100% APA Security Audit compliance
Education and Training
Associate of Arts: Communications, Expected in
Southwestern College - Chula Vista, CA
  • Hired as Director of Operations after consulting independently
  • Assisted client in launching their franchisee program
  • Helped develop multiple training programs
  • Helped client double retention of existing clientele.
  • Number one district manager company wide 2010
  • Number one store manager company wide 2008, 2009
  • Won Club Elite (ALDO Group Annual Sales and Productivity Contest) 2008-2011
  • Best Sales Increase 2008, 2009, 2010
  • Best Productivity 2008, 2009, 2010
  • Highest Visual Presentation scores division wide 2008, 2009, 2010
  • Recruited for ALDO Group Head Office Visual Presentation Department 2009
  • Area Leader for Visual Presentation (ALDO Accessories) 2008, 2009, 2010
  • Best Visual Presentation 2008, 2009

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Resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Southwestern College
Job Titles Held:
  • Director of Operations
  • Independent Business Consultant
  • VP, Board of Directors
  • District Manager
  • Area Manager
  • Associate of Arts

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