independent business consultant resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Career Overview
A motivated and energetic Project Manager / Business, Product & Technical Consultant. Microsoft Certified Professional / Trainer with extensive experience in the computer industry. Talent for quickly mastering technology. Diplomatic and considerate with professionals and non-professionals at all levels. A dedicated team member with excellent communication skills. Flexible and resourceful. Thrives in deadline-driven environments. Excellent team-building skills. Dependable and meets deadline goals.
Qualifications
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Technical Skills
Accomplishments
Work Experience
11/2009 to Current
Independent Business Consultant – , ,
Review client’s current business procedures, clarifying business needs.
Determine training needs throughout the organization.
Develop training courses for personnel at all levels.
Organize and present various training courses as needed.
Make recommendations on areas for improvement.
Coordinate and facilitate end user work groups to further streamline day to day business procedures.
Create procedure manuals for functional departments outlining best practices.
Review and analyze current system setup and structure, making recommendations for improvement.
Identified "bottlenecks" and implemented new and improved processes and policies.
Documented process flows and developed requirements for functional improvements and enhancements.
Defined the scope and goal of new projects.
11/2010 to 11/2012
Project Manager and Senior Consultant – , ,
Managed Dynamics GP Implementation team.
Displayed courtesy and strong interpersonal skills with all customer interactions.
Built and maintained successful relationships with service providers, dealers and consumers.
Referred difficult issues to upper management while maintaining positive rapport with customer.
Informed customers about issue resolution progress.
Lead daily/weekly status meetings for the project teams.
Prepared and presented weekly status updates for the project teams.
Drafted monthly financial reconciliations and forecasts.
Created user acceptance testing scripts and assisted with the user acceptance testing.
Developed training guides for end users.
Conducted training sessions for end users.
Assisted end users with day to day functionality.
2006 to 2009
Technical Implementation Specialist – , ,
Lead specialist on numerous customer technical implementations.
Identified client's requirements and conducted detailed analysis of client data.
Created Integration and Development project plans.
Very effective, expedient in completing client projects.
Worked efficiently and effectively with clients and other team members.
Provided technical support for clients, the Client Services team and the Sales team.
Worked closely with the Development team on integration initiatives.
Acted as a technical liasion between Account Managers and the Development team.
Contributed to best practices for Client Services team through technical white paper documentation.
Helped develop guidelines and procedures for the Support team.
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fargo, nd.
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Senior Applications Consultant – , ,
Lead consultant for DFC's two largest customers.
Appointed as one of three Dynamics GP onsite consultants to Microsoft's project with the City of New Orleans.
Requested by many DFC customers as the consultant to work on their projects.
Instrumental in the development, design, and implementation of 3rd party product integrations with Dynamics GP.
Conducted Microsoft Certified Dynamics GP Bootcamps.
Maintained training evaluation scores of 8.86 out of a possible 9.0.
Certified on Microsoft Financial, Distribution, Payroll/HR, and RMS series.
Certified on Microsoft Manufacturing Series including Job Costing and Inventory Control.
One of two DFC consultants certified on Paramount's Workplace electronic requisition software.
Maintained a highly regarded rapport with all DFC clients.
2003 to 2006
POS Product SpecialistGranicus – City, STATE,
Responsible for the programming, installation, training and implementation of POS systems for new clients.
Advised existing customers on solutions to enhance current business practices.
Designed and presented training materials to enhance customer knowledge.
Created numerous technical documents to assist other consultants and the help desk.
Maintained a customer satisfaction score of 4.84 out of a possible 5.0.
2000 to 2003
Product Consultant/TrainerNA – City, STATE,
Provided business solutions to partners and customers through quality training, education, and implementation of WorkforceROI's products.
Assisted partners and customers with product implementations.
Instructed both internal and client training courses, maintaining an average of 4.76 out of a possible 5.00 instructor score.
Developed training courses and training materials for both internal and external training.
Ensured partner and customer satisfaction by thoroughly researching and testing customization requests.
Communicated partner and customer feedback of products to appropriate departments.
Promoted long-term relationships with partners and customers.
1997 to 2000
Technical Engineer/Certified TrainerNA – City, STATE,
Reviewed software issues with customers, analyzed problem areas, and made recommendations based on research and experience to ensure properly functioning computer systems.
Instructed various Great Plains University classes throughout the United States achieving an average instructor score of 4.68 out of a possible 5.00.
Improved customer proficiency by providing quality training to national customers through onsite visits.
Coordinated requests for onsite training for customers and partners that resulted in additional one-on-one training.
Directly responsible for providing support services to customers and partners utilizing Great Plains Accounting.
Education and Training
Expected in to to
MOORHEAD STATE UNIVERISTY - Microsoft Certified Professional
MOORHEAD, MN Microsoft Certified Trainer: VALLEY CITY STATE UNIVERSITY - VALLEY CITY, ND GPA:
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Resume Overview
School Attended
VALLEY CITY STATE UNIVERSITY
INTERSTATE BUSINESS COLLEGE
Job Titles Held:
Independent Business Consultant
Project Manager and Senior Consultant
Technical Implementation Specialist
Senior Applications Consultant
POS Product Specialist
Product Consultant/Trainer
Technical Engineer/Certified Trainer
Degrees
MOORHEAD STATE UNIVERISTY - Microsoft Certified Professional
MOORHEAD, MN Microsoft Certified Trainer