Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Skills
Workforce improvements
Equal opportunities facilitation
Compensation and benefits
Benefits administration
Planning and Coordination
Training and Development
Analytical and Critical Thinking
Decision-Making
Education
California State University Sacramento, Expected in 06/2013 – –Bachelor of Arts:Psychology - GPA:
Work History
Willis Towers Watson - Inclusion and Diversity Program Manager New York, NY, 12/2021 - Current
Liaised between multiple business divisions to improve communications.
Supported development of program materials to advance inclusion and diversity awareness, learning and action planning.
Provided perspective, insights and knowledge to stakeholders across organization as inclusion and diversity subject matter expert.
Liaised with internal communications team to develop engaging and inspiring inclusion and diversity communication strategy.
Partnered with global staffing managers to build and produce solutions that delivered prospective diversity applicants through recruiting funnel.
Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for [Number] new employees.
Devised hiring and recruitment policies for [Number]-employee company.
Appfolio - Diversity and Inclusion Curriculum Team Leader Boston, MA, 06/2020 - 12/2021
Coordinated staff evaluations for special education personnel.
Identified community organizations and leaders to establish and nurture relationships to help build awareness and win reforms for public.
Participated in strategy development and planning to grow organizing program and advance campaigns.
Built strong bonds with local cultural organizations by respecting unique differences and specific societal norms.
Maintained strong bonds to [Type] communities, consistently working to benefit underserved cultures and groups.
Fostered collaborative efforts to schedule, host and facilitate events and identify further opportunities to reach members of community.
Led staff development meetings to organize volunteers and members toward unified goals.
Recruited and managed volunteer teams.
Collaborated with community organizations in other regions to support state-wide and national outreach initiatives.
Provided expert identification of key territory [Type] business needs.
Communicated well with broad range of professionals to promote [Product or Service].
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Organized focus groups with internal business partners to build engagement teams.
Facilitated social media practices to publicize corporate culture and support engagement projects.
Developed data-driven workforce training and education solutions to support needs of [Type] business.
Prepared engagement strategies for [Type] stakeholder groups utilizing key metrics.
Developed integrated approach to business-driven workforce development through effective marketing, public relations and communications.
Collaborated with multi-functional roles to communicate and align development efforts.
Prepared and submitted internal and external reports.
Supported development of program materials to advance inclusion and diversity awareness, learning and action planning.
Provided perspective, insights and knowledge to stakeholders across organization as inclusion and diversity subject matter expert.
Liaised with internal communications team to develop engaging and inspiring inclusion and diversity communication strategy.
Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
Kaiser Permanente - Benefits Consultant City, STATE, 06/2013 - 05/2020
Advised clients on industry and demographic standards for benefits packages to maintain competitive offerings and maximize employee retention.
Directed and controlled 401K, medical, dental and vision benefit packages.
Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
Delivered targeted advise on issues such as applicable employment regulations, compensation strategies and internal systems to help companies update antiquated or ineffective approaches.
Observed strict procedures to maintain data and plan participant confidentiality.
Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Performed multifactor data and cost analyses for use in areas such as support of collective bargaining agreements.
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