Energetic, results-driven professional with more than a decade of experience in customer service arena. Track record of conferring with customers by telephone or in person to provide information about products or services. Expert in taking or entering orders, creating/canceling accounts and obtaining details of complaints. In-depth knowledge of principles and processes of customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Communication, Multitasking, Prioritizing, Organization,Technical skills, Trusted key holder, MS Windows proficient and Quick learner.
Filing, Charting, Scheduling, Typing, Data Entry, Problem Solving, Claim Processing and Record Management.
Inbound Stow, 07/2015
to Current Amazon Fulfillment Center – San Bernadino Ca Fulfillment associates are expected to understand aspects of production; adhere to strict safety, quality, and
production standards. Dependent on business need, position may require for associate to be willing and able to
work on powered equipment (i.e forklift or cherry picker).
Sales Associate/Customer Service, 06/2012
to 07/2015 Walmart – San Bernardino Ca Sales associate take responsibility for greeting customers, locating products, price-checking items, and organizing store shelves and displays. Sales associates also answer customer questions about policies, services, and products. Returning carts to store front ends also serves as a typical, daily responsibility of sales associates.
to 03/2013 The Gallery – San Bernardino Ca Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directs visitors by maintaining employee and department directories; giving instructions. Maintains security by following procedures; monitoring logbook; issuing visitor badges.
to 04/2007 A.R.S. National – Ontario Ca Responsible for reaching out to customers to collect payment for overdue bills, loans, or other payments. Acts as the liaison between creditors and customers and manages overdue accounts.
Customer Service, 07/2001
to 06/2004 Telegate – San Bernardino Ca Resolvecustomercomplaints via phone, email, mail, or social media. Use telephones to reach out tocustomersand verify account information. Greet customerswarmly and ascertain problem or reason for calling. Assist with placement of orders, refunds, or exchanges.
High School Diploma: 1995 John Muir High School - Pasadena Ca
Some College: Los Angeles Trade Tech - Los Angeles ca