Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Adept at balancing multiple tasks and priorities while delivering the highest level of customer service. Highly accurate and efficient in data entry and general operations.
Stowed products in bins for shipping. Worked at a rapid pace to meet tight deadlines.
Directed the daily activities of the 20-member Front Office team. Monitored room availability using Opera OXI and Holidex. Fostered strong working relationships with all hotel departments. Identified staff vacancies and recruited, interviewed and selected applicants. Initiated program that standardized employee training and reduced human errors by 30%. Acted as Manager on Duty three to four times a week.
Greeted and registered guests and issued room keys. Processed guest payments for room and phone charges. Answered department telephone calls within three rings, using correct salutations and telephone etiquette. Monitored room availability using Opera OXI and Holidex.Supervised eight front desk staff members. Performed bookkeeping activities, such as balancing accounts and conducting nightly audits using GreatPlains and Opera PMS.
Greeted all customers. Executed cash transactions quickly and accurately. Carefully maintained sanitation, health and safety standards in all work areas. Properly portioned and packaged orders for customers.
Inspected finished products for quality and adherence to customer specifications.
Served fresh, hot food with a smile in a timely manner. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Assisted management with monthly inventory control and weekly stock ordering.
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