Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

An ambitious student pursuing to contribute developed knowledge in various roles. Adapted and driven with a strong work ethic and ability to thrive in team-based or individually motivated settings. Flexible and focused on expertise in recruitment and retention, mediation, staff training, development, and complex problem-solving. Flexible and focused team player with expertise in relationship management, strategic planning, and time management.

  • Receiving support
  • POS systems expert
  • Report creation
  • Credit card payment processing
  • Retail sales customer service
  • Customer relations
  • Product organizations
  • Inbound and Outbound calling
  • Senior leadership support
  • Problem-solving abilities
  • Adaptive team player
  • Call center experience
  • Time management
  • Inventory organization
  • Order fulfillment
  • Shipping procedures understanding
  • Money handling abilities
  • Stock management
  • Warehousing functions
  • Complaint resolution
Work History
06/2020 to Current
Inbound Problem Solver Eso Austin, TX,
  • Managed timely and effective replacement of damaged or missing products.
  • Promptly responded to inquiries and requests from managers and / or process assistants.
  • Identify the causes of product malfunctions
  • Resolved issues based on a thorough investigation of concerns
  • Worked effectively with a diverse team to accomplish daily objectives and meet long-term goals
  • Enhanced peers satisfaction with fast, knowledgeable, problem solving
  • Stayed busy during slow work periods, frequently handling ISS tickets, damages, problem solve in RPND
  • Boosted efficiency by keeping work area cleans, clean, tidy, and free of debris
  • Troubleshoot problems and develop successful solutions
  • Helped teams handled high volume work by prioritizing tasks and organizing supplies
  • Kept all areas clean, organized, and in line with company professional standards
  • Notified managers of large scale received errors
05/2019 to 06/2020
Learning Ambassador Legalzoom New York City, NY,
  • Balanced needs of direct roles , reporting directly to sort ; rebin and induct, chuting included
  • Served as delegate for Learning , building relationships and representing our direct roles in various departments
  • Achieved or exceeded personal training goals consistently
  • Showed members how to complete exercise and use the machine properly and safely
  • Performed site evaluations, team audits on associates
  • Coached 30 or more amazon associates on becoming more efficient AA in AFE on becoming more efficient via takt audits which resulted in a 30% increase every month
  • Cross-trained in different roles in order to provide skilled back-up for customers-facing teams
  • Trained groups ranging from 5 to 10 into their direct roles
  • Discussed with assigned AA's in their direct roles, outlined restrictions and educated on policies
  • Assisted AA's by answering questions and fulfilling requests that i could be able to fulfilled.
  • Conducted role demonstrations to highlight features and redirect objections to positive aspects.
10/2016 to 07/2019
Customer Service Representative Curacao City, STATE,
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted approximately 60-70 customers each day with questions and/or concerns
  • Escalated customer concerns, store issues, and inventory requirements to supervisor
  • Consulted with customers to determine best methods to resolve service and billing issues
  • Answered customer questions and addressed concerns resulting in a 40% reduction in complaint calls and 60% in returns
  • Documented conversations with customers to track requests, problems, and solutions
  • Investigated and resolved customer related to order inquiries and delivery tracking
  • Protected customer and company information with strict use of established security procedures
  • Answered customer questions about policies and procedures with a friendly and knowledgeable approach
  • Handled customer advanced needs with properly escalated calls and schedule survive appointments
  • Recaptured customers’ loyalty with expertise in de-escalating conflicts and building personalized solutions
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in 35% decrease in cancellations
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Helped achieved 18% by translating customer paperwork and company documentation.
  • Tracked and expedited orders when necessary.
  • Engaged clients in person and over phone to answer questions and address complaints.
Expected in 06/2014
High School Diploma:
Valley High School - Las Vegas,

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  • Inbound Problem Solver
  • Learning Ambassador
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  • High School Diploma

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