An ambitious student pursuing to contribute developed knowledge in various roles. Adapted and driven with a strong work ethic and ability to thrive in team-based or individually motivated settings. Flexible and focused on expertise in recruitment and retention, mediation, staff training, development, and complex problem-solving. Flexible and focused team player with expertise in relationship management, strategic planning, and time management.
Skills
Receiving support
POS systems expert
Report creation
Credit card payment processing
Retail sales customer service
Customer relations
Product organizations
Inbound and Outbound calling
Senior leadership support
Problem-solving abilities
Adaptive team player
Call center experience
Time management
Inventory organization
Order fulfillment
Shipping procedures understanding
Money handling abilities
Stock management
Warehousing functions
Complaint resolution
Work History
06/2020 to Current
Inbound Problem SolverEso – Austin, TX,
Managed timely and effective replacement of damaged or missing products.
Promptly responded to inquiries and requests from managers and / or process assistants.
Identify the causes of product malfunctions
Resolved issues based on a thorough investigation of concerns
Worked effectively with a diverse team to accomplish daily objectives and meet long-term goals
Enhanced peers satisfaction with fast, knowledgeable, problem solving
Stayed busy during slow work periods, frequently handling ISS tickets, damages, problem solve in RPND
Boosted efficiency by keeping work area cleans, clean, tidy, and free of debris
Troubleshoot problems and develop successful solutions
Helped teams handled high volume work by prioritizing tasks and organizing supplies
Kept all areas clean, organized, and in line with company professional standards
Notified managers of large scale received errors
05/2019 to 06/2020
Learning AmbassadorLegalzoom – New York City, NY,
Balanced needs of direct roles , reporting directly to sort ; rebin and induct, chuting included
Served as delegate for Learning , building relationships and representing our direct roles in various departments
Achieved or exceeded personal training goals consistently
Showed members how to complete exercise and use the machine properly and safely
Performed site evaluations, team audits on associates
Coached 30 or more amazon associates on becoming more efficient AA in AFE on becoming more efficient via takt audits which resulted in a 30% increase every month
Cross-trained in different roles in order to provide skilled back-up for customers-facing teams
Trained groups ranging from 5 to 10 into their direct roles
Discussed with assigned AA's in their direct roles, outlined restrictions and educated on policies
Assisted AA's by answering questions and fulfilling requests that i could be able to fulfilled.
Conducted role demonstrations to highlight features and redirect objections to positive aspects.
10/2016 to 07/2019
Customer Service RepresentativeCuracao – City, STATE,
Offered advice and assistance to customers, paying attention to special needs or wants.
Assisted approximately 60-70 customers each day with questions and/or concerns
Escalated customer concerns, store issues, and inventory requirements to supervisor
Consulted with customers to determine best methods to resolve service and billing issues
Answered customer questions and addressed concerns resulting in a 40% reduction in complaint calls and 60% in returns
Documented conversations with customers to track requests, problems, and solutions
Investigated and resolved customer related to order inquiries and delivery tracking
Protected customer and company information with strict use of established security procedures
Answered customer questions about policies and procedures with a friendly and knowledgeable approach
Handled customer advanced needs with properly escalated calls and schedule survive appointments
Recaptured customers’ loyalty with expertise in de-escalating conflicts and building personalized solutions
Suggested new procedure to persuade cancelling customers to stay with company, resulting in 35% decrease in cancellations
Communicated with vendors regarding back order availability, future inventory and special orders.
Answered customer telephone calls promptly to avoid on-hold wait times.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Helped achieved 18% by translating customer paperwork and company documentation.
Tracked and expedited orders when necessary.
Engaged clients in person and over phone to answer questions and address complaints.
Education
Expected in 06/2014
High School Diploma: Valley High School - Las Vegas, GPA:
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