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Inbound Problem Solver Resume Example

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INBOUND PROBLEM SOLVER
Summary

Knowledgeable and skilled Inbound Problem Solver equipped to handle receiving issues with high degree of autonomy and excellent decision-making abilities. Well-trained warehouse team member with significant experience resolving routine and complex technical and merchandise concerns.

Dependable Sortation Associate bringing superior work ethic and proven time management skills necessary to meet challenging performance targets. Familiar with picking, preparing and shipping wide range of merchandise.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Careful and diligent catering professional with solid experience in similar roles. Skilled at preparing and managing food and drink stations and buffet lines with quality-driven and service-oriented approach. Observant and level-headed with good multitasking, organizational and communication skills.

Efficient Catering Server with strong interpersonal, multitasking and time management skills. Outgoing individual offering three-year background delivering food to guests and turning dining tables rapidly to maximize team efficiency. Proficient in POS system operations.

Dependable landscaping professional with two years of experience. Strong knowledge of plants, gardening, and stonework design. Known for long-lasting and beautiful work.

Skills
  • Leadership
  • Damaged goods returns
  • Damage repairs
  • Damage estimation
  • Removing damaged materials
  • Shipping and receiving proficiency
  • Distribution services
  • Problem resolution
  • Menu knowledge
  • Plating and presentation
  • Buffet experience
  • Delivering food
  • Food allergy understanding
  • Customer service
  • Effective customer upselling
  • Point of Sale (POS) system operations
  • Liquor, wine and food service
  • Weeding and edging
  • Trimming experience
  • Debris collection
  • Work site cleaning and organization
  • Quality assurance
Experience
Inbound Problem Solver / Amazon - Kenosha, WI06/2020 - Current
  • Operated mail processing equipment and manually sorted mail.
  • Improved operations by working with team members and customers to find workable solutions.
  • Earned reputation for good attendance and hard work.
  • Placed mail into appropriate pallets for shipping.
  • Received, sorted and distributed incoming mail.
  • Answered questions about required procedures and offered recommendations for preparing and sending specific mail items.
  • Distributed mail by transporting to various areas across organization.
  • Bundled mail by destination and placed in bins for delivery.
  • Rerouted incorrectly addressed mail to return to sender.
  • Proactively corrected issues such as jams and full sorting bins.
  • Prepared packages for shipping according to mail class and destination.
  • Logged unsellable products requiring donation or destruction due to damage or other issues.
  • Notified managers of large-scale receiver errors and submitted related documentation in PRISM.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
Landscape Laborer / Davis Property Care - Franklin, Wisconsin05/2018 - Current
  • Cleared pathways of overgrowth and debris or hazards such as snow.
  • Provided top service delivery quality control by eliminating downtime to maximize revenue.
  • Applied fertilizers and pesticides to lawns and grounds on regular basis to control weeds, insect infestation diseases and to maintain soil fertility.
  • Gathered and transported trash and debris.
  • Limited hazards by cleaning all construction areas with complete compliance.
  • Removed debris from work site and followed proper disposal practices.
  • Performed upkeep work for garden areas and landscaping greenery to enhance property appearance and plant health.
  • Eliminated undesirable weeds and pests by physically removing problems or applying chemicals.
  • Mowed and edged lawns and flowerbeds using a lawnmower and weed wacker.
Catering Server / Matty's Bar and Grille - New Berlin, WI05/2017 - 05/2020
  • Washed and sanitized dishes after every use to protect customers.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Set up and tore down all catering services in banquet halls and at customer locations.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties of 25 to 2000.
  • Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
Education and Training
Franklin High School - Franklin, WI06/2019High School Diploma
University of Wisconsin - Milwaukee - Milwaukee, WIExpected in 12/2023Bachelor of Science: Mechanical Engineering
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Resume Overview

Companies Worked For:

  • Amazon
  • Davis Property Care
  • Matty's Bar and Grille

School Attended

  • Franklin High School
  • University of Wisconsin - Milwaukee

Job Titles Held:

  • Inbound Problem Solver
  • Landscape Laborer
  • Catering Server

Degrees

  • Franklin High School - Franklin, WI 06/2019 High School Diploma
    University of Wisconsin - Milwaukee - Milwaukee, WI Expected in 12/2023 Bachelor of Science : Mechanical Engineering

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