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Inbound Operations Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: - Cell: - resumesample@example.com - -
Experience
07/2019 to Current
Inbound Operations Manager Covetrus , ,
  • Lead Supervisor ensuring the flow of inbound freight entering the building and 36,000 packages are shipped daily to greet our ordering customers.
  • Responsibilities Supporting all safety programs and OSHA compliance to ensure a safe work environment for all associates and managers.
  • Leading and developing a team of 5 Area Managers (front-line supervisors) and 300 hourly associates by embodying Amazon's Leadership Principles.
  • Acting as the primary information source for the team, maintaining compliance and consistency, and taking corrective action when needed.
  • Mentoring, training, and developing teammates for career progression, performance improvement, and recognition purposes.
  • Creating, communicating, and maintaining quality control policies and standard work procedures to Area Managers and associates.
  • Proactively identifying and leading process improvement initiatives using Lean tools to delight customers.
  • Building and delivering productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Operations Managers to balance labor.
  • Evaluating performance objectives and metrics to determine inbound or outbound productivity requirements to achieve customer time, accuracy, and quality expectations.
  • Partnering with other managers to share best practices across shifts and the network.
07/2015 to 07/2019
District Manager At&T Portables , ,
  • Synopsis of Achievements at Sodexo/SodexoMAGIC.
  • Coached leaders to empower staff to break their traditional culture for an engaging, educational and encouraging experience.
  • Increased district participation 20%.
  • Collaborate with dieticians to develop a menu for to provide the students of Flint Community Schools to aids in the side effects of the Lead Water Crisis.
  • Partnered with Saginaw Public Schools to launch the first food pantry "Tigers Den" located in Thompson's Middle School to aid the community in the fight against hunger.
  • District has increased revenue by $610K YOY and decreased expenses by $100K.
  • 2019- 7 /7 Account Retention.
  • Responsibilities Supervise the Food Service Management for 11 School Districts throughout Michigan and Northern Indiana.
  • Responsible for 11 General Managers (direct reports) and 900 employees (non-direct reports).
  • Revenue total for territory $35 million annually.
  • Responsible for developing relationships with Superintendents, Deputy Superintendents, CFOs, BMs and Principals.
  • Ensure Revenue (exceeded $610K YOY), expense (decreased $100K YOY) and guarantee (All guarantees met $820K+) goals are met and/or exceeded.
  • Interview applicants, complete pre-employment and onboarding processes.
  • Discipline, Develop and promote employees (General Managers promoted 5, Front line employees promoted 15).
  • Lead weekly virtual leadership seminars to general managers.
  • Create proposals and sales presentations for new and rebid sales of FSMC and FM.
02/2007 to 07/2015
District Manager At&T Portables , ,
  • Synopsis of Achievements at Aldi Foods.
  • Coached staff to create an unforgettable customer experience, increasing customer count by 40,300 from previous year, and contributing to increased district sales of 65%.
  • Collaborate with peers to develop best practices and benchmarks to set a consistent vision throughout the division.
  • Ranked 16th among 1200 stores in 2011 on best store conditions and customer service.
  • District has held record for lowest Total Product Loss 3 consecutive years.
  • (2011 $.15 per $1.00; 2012 $.13 per $1.00 2014 $.11 per $1.00).
  • Led four store locations in setting 8 records throughout 2011.
  • Productivity (Store 34-505, 510,515; 37-525, 535, 545) Sales record(Store 36 $505K; Store 66 $515K).
  • Developed and implemented an Advertisement Display that was rolled out nationally to increase produce distribution (20% increase) and store sales (15% increase).
  • Developed and implemented productivity benchmarks that improved our efficiency in the division from 5th to 1st for 2 consecutive years and counting (Productivity: before benchmarks 475; after 505).
  • Responsibilities.
  • Manage, lead and mentor 75-95 hourly and salary employees to meet the company's quantitative goals.
  • Oversee daily operations of four to nine grocery stores in a district with 10 million dollar gross sales.
  • Ensure productivity goals are met and/or exceeded.
  • On-call 24 hours a day for emergency product recalls, technology malfunctions, personal issues and security breaches.
  • Interview applicants, complete pre-employment process and onboarding.
  • Discipline and promote employees (Manager in Training 4 promoted).
  • Recruit District Managers at university job fairs.
  • Facilitate seminars for newly hired District Manager trainees to communicate company management philosophy.
  • Lead quarterly store meetings to communicate corporate policies including wage and benefit information.
  • Selected as a peer-advisor to oversee newly hired District Manager trainees and interns, and provide feedback regarding their development to the supervisor.
  • Procure and manage facility maintenance.
Work History
07/2015 to 07/2019
District Manager
SODEXO, INC ,
  • Synopsis of Achievements at Sodexo/SodexoMAGIC.
  • Coached leaders to empower staff to break their traditional culture for an engaging, educational and encouraging experience.
  • Increased district participation 20%.
  • Collaborate with dieticians to develop a menu for to provide the students of Flint Community Schools to aids in the side effects of the Lead Water Crisis.
  • Partnered with Saginaw Public Schools to launch the first food pantry "Tigers Den" located in Thompson's Middle School to aid the community in the fight against hunger.
  • District has increased revenue by $610K YOY and decreased expenses by $100K.
  • 2019- 7 /7 Account Retention.
  • Responsibilities Supervise the Food Service Management for 11 School Districts throughout Michigan and Northern Indiana.
  • Responsible for 11 General Managers (direct reports) and 900 employees (non-direct reports).
  • Revenue total for territory $35 million annually.
  • Responsible for developing relationships with Superintendents, Deputy Superintendents, CFOs, BMs and Principals.
  • Ensure Revenue (exceeded $610K YOY), expense (decreased $100K YOY) and guarantee (All guarantees met $820K+) goals are met and/or exceeded.
  • Interview applicants, complete pre-employment and onboarding processes.
  • Discipline, Develop and promote employees (General Managers promoted 5, Front line employees promoted 15).
  • Lead weekly virtual leadership seminars to general managers.
  • Create proposals and sales presentations for new and rebid sales of FSMC and FM.
02/2007 to 07/2015
District Manager
ALDI FOODS, INC ,
  • Synopsis of Achievements at Aldi Foods.
  • Coached staff to create an unforgettable customer experience, increasing customer count by 40,300 from previous year, and contributing to increased district sales of 65%.
  • Collaborate with peers to develop best practices and benchmarks to set a consistent vision throughout the division.
  • Ranked 16th among 1200 stores in 2011 on best store conditions and customer service.
  • District has held record for lowest Total Product Loss 3 consecutive years.
  • (2011 $.15 per $1.00; 2012 $.13 per $1.00 2014 $.11 per $1.00).
  • Led four store locations in setting 8 records throughout 2011.
  • Productivity (Store 34-505, 510,515; 37-525, 535, 545) Sales record(Store 36 $505K; Store 66 $515K).
  • Developed and implemented an Advertisement Display that was rolled out nationally to increase produce distribution (20% increase) and store sales (15% increase).
  • Developed and implemented productivity benchmarks that improved our efficiency in the division from 5th to 1st for 2 consecutive years and counting (Productivity: before benchmarks 475; after 505).
  • Responsibilities.
  • Manage, lead and mentor 75-95 hourly and salary employees to meet the company's quantitative goals.
  • Oversee daily operations of four to nine grocery stores in a district with 10 million dollar gross sales.
  • Ensure productivity goals are met and/or exceeded.
  • On-call 24 hours a day for emergency product recalls, technology malfunctions, personal issues and security breaches.
  • Interview applicants, complete pre-employment process and onboarding.
  • Discipline and promote employees (Manager in Training 4 promoted).
  • Recruit District Managers at university job fairs.
  • Facilitate seminars for newly hired District Manager trainees to communicate company management philosophy.
  • Lead quarterly store meetings to communicate corporate policies including wage and benefit information.
  • Selected as a peer-advisor to oversee newly hired District Manager trainees and interns, and provide feedback regarding their development to the supervisor.
  • Procure and manage facility maintenance.
07/2019 to Current
Inbound Operations Manager
AMAZON, INC ,
  • Lead Supervisor ensuring the flow of inbound freight entering the building and 36,000 packages are shipped daily to greet our ordering customers.
  • Responsibilities Supporting all safety programs and OSHA compliance to ensure a safe work environment for all associates and managers.
  • Leading and developing a team of 5 Area Managers (front-line supervisors) and 300 hourly associates by embodying Amazon's Leadership Principles.
  • Acting as the primary information source for the team, maintaining compliance and consistency, and taking corrective action when needed.
  • Mentoring, training, and developing teammates for career progression, performance improvement, and recognition purposes.
  • Creating, communicating, and maintaining quality control policies and standard work procedures to Area Managers and associates.
  • Proactively identifying and leading process improvement initiatives using Lean tools to delight customers.
  • Building and delivering productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Operations Managers to balance labor.
  • Evaluating performance objectives and metrics to determine inbound or outbound productivity requirements to achieve customer time, accuracy, and quality expectations.
  • Partnering with other managers to share best practices across shifts and the network.
Education
Expected in 2006
Master of Business Administration: Entrepreneurship concentration
UNIVERSITY OF LOUISVILLE - Louisville, KY
GPA:
Expected in 2003
B.S.B.A: Marketing and Management
UNIVERSITY OF KENTUCKY - Lexington, KY
GPA:
Summary
  • Greetings, It is with great interest and enthusiasm that I present to you my enclosed resume. One of my primary goals has been to follow the advice of Henry Kissinger, "The task of a leader is to get his people from where they are to where they have never been." One of my greatest strengths is using emotional intelligence to mentor and guide my colleagues so that they may reach great potential heights. Through challenging the stronger links of one's team and developing the weaker links you exceed expectations as a team! I offer a diverse background in managing multi-million dollar businesses specifically operations in the student nutrition program for public school districts and the 18th largest grocery chain in the world. I posses demonstrated skills that will help you meet critical challenges. As a skilled 13 + year District Manager my highlights of qualifications include:
  • Over 13+ years of multi-unit management experience combined with an M.B.A. concentrated in Entrepreneurship, and B.S. in Marketing and Management.
  • Excellent skills in re-engineering and restructuring business operations that have significant impact and yield an increase in profitability for the company. Strong strategic and business planning skills.
  • Creative problem solver who applies financial and analytical expertise in profit and loss management to achieve performance objectives.
  • Proactive leader with effective team building skills; empower staff members to think and work independently and in a team environment to accomplish corporate objectives.
  • Dynamic self-starter with a strong sense of responsibility and a positive, goal-oriented attitude.
  • Able to manage multiple complex projects and issues simultaneously. The enclosed resume highlights many more achievements and qualifications that reflect my ability to meet or exceed corporate goals and customer satisfaction targets. If there is a challenge to overcome, my teams and I make it happen, no matter what the business environment. It is my firm belief that I can deliver similar outcomes at your organization, and I look forward to discussing your needs and my solutions. I can be reached at (502)-291-6315 or email CharleshDiggs@gmail.com. I am anxious to meet with you, and appreciate your time. Dynamic, results-oriented professional seeking a opportunity that will leverage my strong leadership and communication skills while utilizing my multi-unit sales and management experience. Particular expertise in leading groups to exceed competitive goals. Natural talent in determining and fulfilling expectations.
  • Highlights
    • Balance
    • Customer service
    • Manage facility
    • Leadership
    • Meetings
    • Mentor
    • Mentoring
    • Network
    • Philosophy
    • Policies
    • Presentations
    • Processes
    • Process improvement
    • Proposals
    • Quality
    • Quality control
    • Safety
    • Sales
    • FM
    • Seminars
    • Supervisor
    • Vision
    Skills
  • Balance, customer service, manage facility, Leadership, meetings, mentor, Mentoring, network, philosophy, policies, presentations, processes, process improvement, proposals, quality, quality control, safety, Sales, FM, seminars, Supervisor, vision
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    Resume Strength

    • Personalization
    • Target Job

    Resume Overview

    School Attended
    • UNIVERSITY OF LOUISVILLE
    • UNIVERSITY OF KENTUCKY
    Job Titles Held:
    • District Manager
    • District Manager
    • Inbound Operations Manager
    Degrees
    • Master of Business Administration
    • B.S.B.A

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