Developed and implemented an Advertisement Display that was rolled out nationally to increase produce distribution (20% increase) and store sales (15% increase).
Developed and implemented productivity benchmarks that improved our efficiency in the division from 5th to 1st for 2 consecutive years and counting (Productivity: before benchmarks 475; after 505).
Manage, lead and mentor 75-95 hourly and salary employees to meet the company's quantitative goals.
Oversee daily operations of four to nine grocery stores in a district with 10 million dollar gross sales.
Ensure productivity goals are met and/or exceeded.
On-call 24 hours a day for emergency product recalls, technology malfunctions, personal issues and security breaches.
Interview applicants, complete pre-employment process and onboarding.
Discipline and promote employees (Manager in Training 4 promoted).
Recruit District Managers at university job fairs.
Facilitate seminars for newly hired District Manager trainees to communicate company management philosophy.
Lead quarterly store meetings to communicate corporate policies including wage and benefit information.
Selected as a peer-advisor to oversee newly hired District Manager trainees and interns, and provide feedback regarding their development to the supervisor.
Procure and manage facility maintenance.
Inbound Operations Manager, 07/2019 to Current AMAZON, INC
Lead Supervisor ensuring the flow of inbound freight entering the building and 36,000 packages are shipped daily to greet our ordering customers.
Supporting all safety programs and OSHA compliance to ensure a safe work environment for all associates and managers.
Leading and developing a team of 5 Area Managers (front-line supervisors) and 300 hourly associates by embodying Amazon's Leadership Principles.
Acting as the primary information source for the team, maintaining compliance and consistency, and taking corrective action when needed.
Mentoring, training, and developing teammates for career progression, performance improvement, and recognition purposes.
Creating, communicating, and maintaining quality control policies and standard work procedures to Area Managers and associates.
Proactively identifying and leading process improvement initiatives using Lean tools to delight customers.
Building and delivering productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Operations Managers to balance labor.
Evaluating performance objectives and metrics to determine inbound or outbound productivity requirements to achieve customer time, accuracy, and quality expectations.
Partnering with other managers to share best practices across shifts and the network.
Master of Business Administration: Entrepreneurship concentration, 2006 UNIVERSITY OF LOUISVILLE - Louisville, KY
B.S.B.A: Marketing and Management, 2003 UNIVERSITY OF KENTUCKY - Lexington, KY
It is with great interest and enthusiasm that I present to you my enclosed resume. One of my primary goals has been to follow the advice of Henry Kissinger, "The task of a leader is to get his people from where they are to where they have never been." One of my greatest strengths is using emotional intelligence to mentor and guide my colleagues so that they may reach great potential heights. Through challenging the stronger links of one's team and developing the weaker links you exceed expectations as a team!
I offer a diverse background in managing multi-million dollar businesses specifically operations in the student nutrition program for public school districts and the 18th largest grocery chain in the world. I posses demonstrated skills that will help you meet critical challenges. As a skilled 13 + year District Manager my highlights of qualifications include:
Over 13+ years of multi-unit management experience combined with an M.B.A. concentrated in Entrepreneurship, and B.S. in Marketing and Management.
Excellent skills in re-engineering and restructuring business operations that have significant impact and yield an increase in profitability for the company. Strong strategic and business planning skills.
Creative problem solver who applies financial and analytical expertise in profit and loss management to achieve performance objectives.
Proactive leader with effective team building skills; empower staff members to think and work independently and in a team environment to accomplish corporate objectives.
Dynamic self-starter with a strong sense of responsibility and a positive, goal-oriented attitude.
Able to manage multiple complex projects and issues simultaneously.
The enclosed resume highlights many more achievements and qualifications that reflect my ability to meet or exceed corporate goals and customer satisfaction targets. If there is a challenge to overcome, my teams and I make it happen, no matter what the business environment. It is my firm belief that I can deliver similar outcomes at your organization, and I look forward to discussing your needs and my solutions. I can be reached at (502)-291-6315 or email CharleshDiggs@gmail.com. I am anxious to meet with you, and appreciate your time. Dynamic, results-oriented professional seeking a opportunity that will leverage my strong leadership and communication skills while utilizing my multi-unit sales and management experience. Particular expertise in leading groups to exceed competitive goals. Natural talent in determining and fulfilling expectations.