Import Operations Manager Resume Example
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IMPORT OPERATIONS MANAGER
Summary
Goal oriented and driven logistics professional with over 14 years experience focused on developing and implementing process controls and quality improvement initiatives that reduce costs and increase company revenue.
Highlights
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Accomplishments
- Developed and implemented regional exception management report for DFW air import gateway to capture all issues related to air import shipments by category to bring real-time visibility and quick issue resolution and also attack root cause through historical trending analysis
- Increased revenues and container count 15% YOY during first year in Ocean Import Manager role by managing ocean carrier and drayage vendor base for competitive cost and providing value added solutions to customer base including tiered pricing structured, fixed bullet rate deals with ocean carriers, extended free time and chassis agreements
- Reduced ocean import department problem payables from $500K to zero in months
- Re-designed dispatch and billing process as well as department structure for ocean import department to function based vs. a-z model to ensure all work is covered on daily basis while also reducing head count by 30%
- Created and effectively managed alternate routing of customer freight to ensure optimal flow of cargo during ILWU crisis of 2014
- Reduced department headcount expenses by 30% by implementing lean processes, automation, and re-structuring department workflows
- Consistently ranked #1 in peer group globally as District Sales Executive and was a mentor for new sales executives in the company charged with helping develop them for their job function
- Was first official Corporate Key Account Manager in DFW branch as first position out of Management Trainee program. Managed top key accounts for DFW branch, responsible for transition of new business, SOP development, and EDI implementation, developing best in class logistics programs to suit customer needs, and mentoring and training operations staff globally in meeting specific client needs and expectations
- As Management Trainee led compliance auditing for Norfolk branch's top customer Target, and ran customs department for several weeks for our San Juan Puerto Rico branch as well as helped lead various other department initiatives such as helping turn around largest customs brokerage account from negative $60K/mo to positive revenues and managed 3 desks including the special accounts desk with most difficult customers and scenarios
- As customs brokerage agent led department with number of entries and line items per month and lowest error rate
Experience
07/2016 to Current
Import Operations ManagerKlm Careers － Albuquerque , NM
- Responsible planning and meeting budget expectations as well as P&L management of over 10 million/yr. for import department
- Manage all aspects of air and ocean import department including business development, staffing, personnel development, vendor management including ocean carriers, air carriers, CFS stations, container dray agents, and local PU&D service providers
- Responsible for developing best in class processes to create efficiencies to drive down costs and increase bottom line operating income
07/2014 to 07/2016
Ocean Import ManagerDhl － Akron , OH
- Responsible for budget and P&L management of $5 million/yr. and meeting or exceeding expectations
- Manage all aspects of ocean import department including vendor management, staffing, personnel development, and developing best in class processes to execute superior customer service while driving reductions in costs and increase to bottom line operating income for department and branch
07/2008 to 07/2014
District Sales ExecutiveExpeditors International Of Washington, Inc. － Edison , NJ
- Responsible for seeking and prospecting leads and converting into revenue generating long-term customers
- Provided best in class solutions to customers logistical challenges providing significant value to reduce costs and improve supply chain processes for a broad base of customers in various industry segments including retail, hi tech, Pharma, automotive, F&B, Oil & Energy, and aviation as well as others
- Consistently ranked #1 in sales globally vs. peer group and acted as mentor for local and other office sales staff to help develop them for the field and to be in front of customers
02/1753
Previous Work Experience at ExpeditorsExpeditors International Of Washington, Inc. － City , STATE
- Corporate Account Manager for various medium to large sized key accounts
- Management Trainee
- Customs Brokerage Agent
Education
2012
Masters Certificate in Logistics & Supply Chain ManagementUniversity of North Texas4.0 GPA
2001
BBA: International BusinessUniversity of Texas at Arlington3.5 GPA
Certifications
- Licensed Customs Broker (2005)
- IATA/FIATA (2004)
- Graduate Certificate in Logistics and Supply Chain Management, UNT
- Expeditors Leadership Course Completion
- Sales Certification
Languages
- French & English
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Resume Overview
School Attended
- University of North Texas
- University of Texas at Arlington
Job Titles Held:
- Import Operations Manager
- Ocean Import Manager
- District Sales Executive
- Previous Work Experience at Expeditors
Degrees
- Masters Certificate in Logistics & Supply Chain Management
BBA : International Business
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