Seasoned Implementation Specialist/Consultant - Highly technical ability to streamline communication and lead upgraded software processes to see the big picture. 10+ years' experience in client services, planning and implementing proprietary software products and integrating research, design, training, negotiation, and documentation. Ready to deliver strategic and innovative IT solutions from conceptualization to implementation to help promising products thrive. Technical Proficiencies: SalesForce, Visio, SQL, ERP, SAP, MS Office, Excel, Pivot Charts, Inventory Control. SLA, APIs
Client Consultant | Senior Implementation Specialist
Scope: Provided successful progressive client service, product training and support for the industry's leading operations management software with 12,000 clients and millions of users and an unprecedented 97% client satisfaction rate. Developed consultative relationship with clients in SaaS environment while on boarding them on software applications and using API to import data. Key clients included: Atlanta Public Schools, North Star Academy, Fulton County (OH) -Govt, Lee College, Presrite Corporation-Jefferson, and Hershey Lodge. Oakton Community College, Temple University.
Special Project Brief Overview. Participated in the implementation project of 300+ school districts in US state. Personally, and directly assisted with getting the state implemented as part of team and learning SOPs (Standard Operating Procedures). Gathered and entered the state's information into state's accounts, generating their state reports from the applications, traveling, and going onsite to do trainings. This included training at Dude University. Engaged with project coordinators and other Dude stakeholders when implementation projects stalled and helped guide them to 100% success.
Recognized as critical part of the company when Dude reached 10,000 clients. Additionally, won attention for helping retention soar to over 95% with simultaneous Net Promoter score at 99.9%
Recognized for helping company drive into black with its first $1M in revenue; 2019 company became profitable. Trained on comprehensive Dude application lineup offered (10+) applications plus all the related
v Ensured renewal for almost every customer most would renew whether they implemented all the applications or not. Impact over time led to 95%-97% renewal rate and multiple yearly bonuses up to $10,000.
LinkedIn Financial Analysis: Introduction to Business Performance Analysis
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