I have represented the California Service Center as a Subject Matter Expert (SME) at
the June 2014 Stakeholder Open House.
I have represented the California Service Center as a Subject Matter Expert (SME) at
the 2014 Congressional Liaison Open House.
I was chosen to act as a subject matter expert (SME) for a national O/P/Q visa
classification quality control detail in 2011.
I was chosen to act as a grant reviewer for USCIS's National
Citizenship Grant program in 2010.
I was chosen to represent my service center as one of two officers for a
national exchange conference on the O/P visa classifications in Vermont in
I was chosen to participate in the L visa classification, National Request For
Evidence (RFE) project in November 2011. I provided input and suggestions that
were incorporated into the final National L-1A RFE templates.
I was chosen to be a member of a team involved in a "Town Hall" initiative
started by USCIS Director Mayorkas. My team was responsible for reviewing officers'
concerns regarding a "Culture of Quality" at USCIS and the California
Service Center in particular. Our team then formulated recommendations for
improving and promoting a "Culture of Quality" which were presented
to local management for possible implementation.
I have received local awards
and praise numerous times for my writing, communication, and adjudicating
abilities from my immediate supervisors, other divisional supervisors, the
division head (ACD), and senior immigration officers.
Immigration Services Officer (ISO-II)02/2009 to CurrentUnited States Citizenship and Immigration Services (USCIS)Laguna Niguel, CA I have excellent analytical, and written and oral
communication skills. I have used these skills to apply various laws and
regulations to large volumes of information and facts, and then make final
determinations to either grant or deny complex and public sensitive
employment-based immigration benefits.
I regularly write analytical and complex denials that are
utilized by other officers.
Other officers regularly seek out my opinion and advice on
complex and difficult adjudication issues.
I have the ability to analyze information and facts in seemingly unrelated
cases and then identify patterns that indicate possible fraud or abuse.
I am able to use a variety of, both secure and non-secure,
computer systems to identify possible fraud and abuse and to help insure
national security. Through the application of these abilities and skills, I
have identified multiple, possible fraud and abuse patterns that have been
referred to the center's fraud unit (CFDO). Many of these referrals were later
determined to contain fraudulent information.
Other officers and my supervisor also seek out my opinion
and experience in attempting to determine whether fraud may exist in complex
and sensitive cases.
I have the ability to quickly and efficiently learn and acquire new concepts,
knowledge, and skills through formal training and also through personal
I have then successfully applied my newly acquired knowledge
and skills to new, more complex and challenging tasks and assignments.
direct supervisors, other divisional supervisors, senior officers, and the
Assistant Center Director (ACD) have recognized me for being able to
successfully perform duties and tasks that are above those associated with my
current grade level.
I am regularly assigned, and successfully complete
difficult, complex, and challenging assignments and duties based on my past
I have the initiative and motivation to perform tasks and duties above those
that are expected of me.
I am also very flexible and can adjust to new and
varying conditions quickly and efficiently.
I have regularly received assignments that are above the level usually
associated with my current grade.
I regularly adjudicate and make final decisions on complex cases.
I have been chosen to adjudicate sensitive and complex cases that have been in,
and have the potential for, litigation.
I have been tasked with drafting and modifying denial
templates to be placed in the California Service Center's common computer drive
that are used by all of the Center's L-1B visa classification officers.
I have been in discussions, and have provided my professional input on novel
and complex cases with local management, local counsel, service center
operations (SCOPS) portfolio managers, and headquarters (HQ) counsel.
I have provided input when responding to stakeholder inquiries.
I regularly provide input for team meetings and roundtable discussions.
My supervisor and Section Chief rely on me to lead
I officially mentor other officers at the request of my supervisor, and I
regularly mentor other officers on an unofficial basis.
I have formally reviewed adjudication decisions of other officers at the
request of my Section Chief and supervisor.
My supervisor regularly seeks my opinion on other officers' final decisions of
complex and novel cases.
My written decisions have been distributed to other officers and used as
I have conducted formal training for several visa classification types.
I am considered to be a
subject matter expert (SME) with respect to the O and P visa classifications.
Electrician02/2008 to 02/2009River Village PropertiesBonsall, CA
I designed, assembled, tested, and installed
permanent Christmas lighting on a commercial shopping mall. This was a
temporary position which I had taken
while trying to secure full time, long term employment.
In this position I had to use my
organizational and problem solving skills to design and install a system that
would be compatible with certain electrical requirements and outlet placement.
Due to the scale of the project, I had to make sure that the system was thoroughly
planned out before assembly in order to successfully meet time deadlines.
Final Assembly Technician01/2006 to 02/2008Hot Rods and Custom StuffEscondido, CA
I disassembled, photographed, cataloged,
created condition reports, and organized projects for the restoration and
customization of classic automobiles. I researched and created needed parts
lists for projects. I then performed final assembly of projects and restoration
of small parts.
In the restoration of certain rare cars, I had
to use my research skills to determine the minute peculiarities of the
automobile and then assure that these details were included in each process of
restoration to assure that the end product contained the acceptable amount of
detail and quality.
I had to use my organizational skills to
coordinate work between departments in order to assure the project was within
budget and on time.
As many of these projects were entered into
regional and national competitions, I had to assure that my attention to detail
was of the highest order. As a result, several of the projects that I
contributed to won regional and national awards.
Paintless Dent Repari Technician and Subcontractor08/2002 to 01/2006The Dent SamuraiEscondido, CA
I performed all duties involved with running a
mobile paintless dent repair business. All accounting, customer relations, and
dent repair work.
As this is a very competitive industry, I had
to quickly and thoroughly learn all aspects of the trade. I was able, in large
part through my own initiative, to become proficient at the techniques involved
in a relatively short amount of time. I was able to complete training and then
begin to apply my new skills and knowledge to projects in approximately eight
months when it takes the average person approximately two years to reach the
same level of proficiency.
I had to use my communication and
organizational skills to insure that all time lines and quality standards were
met on a daily, weekly, and monthly basis.
The paintless dent repair process requires a
large amount of attention to detail and patience. My detail oriented
personality allowed me to attain a level of skill that placed me within the top
10% of technicians working at the time. I was able to accomplish this within a
time period far shorter than is usually expected.
English Conversation Teacher01/1998 to 12/2000AEONToyama, Japan
Along with performing interviews for
prospective students and teachers, I planned and taught English language
classes to Japanese students in Japan.
As I was working in Japan for a Japanese
company, I rose to the challenge of adapting to new corporate philosophies and
a different corporate culture. A great amount of flexibility was required. As a
result, my contract was renewed for three years where the average teacher only
received and accepted renewals, on average, of one to one and a half years.
As the cancellation and reassignment of
classes, on very short notice, was a common occurrence, I had to use my
organizational and problem-solving skills to quickly change course and teach
different classes occupied by students with different levels of English
proficiency. I was also able to rise to the challenge of conducting classes
with a variety of students. For example, some classes contained a mixture of
high school students, business professionals, trade workers, and retirees. The
challenge was being able to adapt course material geared toward a limited
demographic to students with a wide range of interests, ages, professional
positions, and life experiences.
The Japanese society and corporate culture
places a high value on cohesiveness. In this respect, I was seen as a “team
player” and always willing to accept and adapt to a society and culture that
sometimes had values and priorities different from those of the country where I
Owner/Operator07/1994 to 12/1997Village Ice Cream and YogurtBonsall, CA
I owned and ran every aspect of a retail ice
cream and frozen yogurt shop, including all marketing, accounting, inventory
control and customer relations.
Although I studied Business Administration in
college, I had to learn, on my own initiative, the specific aspects of opening
and operating a small business. I had to use my planning, and organizational
skills to maintain a correct inventory.
I opened the business during a slow economy
which created the challenge of having to operate the business as efficiently as
Although the business was not a financial
success for me, I was able to learn, develop, and apply organizational,
planning, and problem solving skills. As the economy began to recover, I was
able to sell the business, and in large part to the reputation I had built, the
Bachelor of Science: Business Administration1993Humboldt State UniversityArcata, CA