immigration services officer iso ii resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - - -
Relevant Experience
I have represented the California Service Center as a Subject Matter Expert (SME) at the June 2014 Stakeholder Open House.  

I have represented the California Service Center as a Subject Matter Expert (SME) at the 2014 Congressional Liaison Open House. 

I was chosen to act as a subject matter expert (SME) for a national O/P/Q visa classification quality control detail in 2011.

I was chosen to act as a grant reviewer for USCIS's National Citizenship Grant program in 2010.

I was chosen to represent my service center as one of two officers for a national exchange conference on the O/P visa classifications in Vermont in 2011.

I was chosen to participate in the L visa classification, National Request For Evidence (RFE) project in November 2011. I provided input and suggestions that were incorporated into the final National L-1A RFE templates.

I was chosen to be a member of a team involved in a "Town Hall" initiative started by USCIS Director Mayorkas. My team was responsible for reviewing officers' concerns regarding a "Culture of Quality" at USCIS and the California Service Center in particular. Our team then formulated recommendations for improving and promoting a "Culture of Quality" which were presented to local management for possible implementation.  

I have received local awards and praise numerous times for my writing, communication, and adjudicating abilities from my immediate supervisors, other divisional supervisors, the division head (ACD), and senior immigration officers.
01/2009 to Current
Immigration Services Officer (ISO-II) City Of Atlanta, Ga Atlanta, GA,
 I have excellent analytical, and written and oral communication skills. I have used these skills to apply various laws and regulations to large volumes of information and facts, and then make final determinations to either grant or deny complex and public sensitive employment-based immigration benefits.  

I regularly write analytical and complex denials that are utilized by other officers.  

Other officers regularly seek out my opinion and advice on complex and difficult adjudication issues.

I have the ability to analyze information and facts in seemingly unrelated cases and then identify patterns that indicate possible fraud or abuse.  

I am able to use a variety of, both secure and non-secure, computer systems to identify possible fraud and abuse and to help insure national security. Through the application of these abilities and skills, I have identified multiple, possible fraud and abuse patterns that have been referred to the center's fraud unit (CFDO). Many of these referrals were later determined to contain fraudulent information.  

Other officers and my supervisor also seek out my opinion and experience in attempting to determine whether fraud may exist in complex and sensitive cases.

I have the ability to quickly and efficiently learn and acquire new concepts, knowledge, and skills through formal training and also through personal initiative.  

I have then successfully applied my newly acquired knowledge and skills to new, more complex and challenging tasks and assignments.

My direct supervisors, other divisional supervisors, senior officers, and the Assistant Center Director (ACD) have recognized me for being able to successfully perform duties and tasks that are above those associated with my current grade level.  

I am regularly assigned, and successfully complete difficult, complex, and challenging assignments and duties based on my past performance.

I have the initiative and motivation to perform tasks and duties above those that are expected of me.

I am also very flexible and can adjust to new and varying conditions quickly and efficiently.

I have regularly received assignments that are above the level usually associated with my current grade.

I regularly adjudicate and make final decisions on complex cases.

I have been chosen to adjudicate sensitive and complex cases that have been in, and have the potential for, litigation.

I have been tasked with drafting and modifying denial templates to be placed in the California Service Center's common computer drive that are used by all of the Center's L-1B visa classification officers.

I have been in discussions, and have provided my professional input on novel and complex cases with local management, local counsel, service center operations (SCOPS) portfolio managers, and headquarters (HQ) counsel.

I have provided input when responding to stakeholder inquiries.

I regularly provide input for team meetings and roundtable discussions.  

My supervisor and Section Chief rely on me to lead roundtable discussions.

I officially mentor other officers at the request of my supervisor, and I regularly mentor other officers on an unofficial basis.

I have formally reviewed adjudication decisions of other officers at the request of my Section Chief and supervisor.

My supervisor regularly seeks my opinion on other officers' final decisions of complex and novel cases.

My written decisions have been distributed to other officers and used as training tools.

I have conducted formal training for several visa classification types.

I am considered to be a subject matter expert (SME) with respect to the O and P visa classifications.
01/2008 to 01/2009
Electrician Gibson Guitars Petaluma, CA,
I designed, assembled, tested, and installed permanent Christmas lighting on a commercial shopping mall. This was a temporary position which I had taken while trying to secure full time, long term employment.  

In this position I had to use my organizational and problem solving skills to design and install a system that would be compatible with certain electrical requirements and outlet placement. Due to the scale of the project, I had to make sure that the system was thoroughly planned out before assembly in order to successfully meet time deadlines.
2006 to 01/2008
Final Assembly Technician Lineage Logistics Tacoma, WA,
I disassembled, photographed, cataloged, created condition reports, and organized projects for the restoration and customization of classic automobiles. I researched and created needed parts lists for projects. I then performed final assembly of projects and restoration of small parts.  

In the restoration of certain rare cars, I had to use my research skills to determine the minute peculiarities of the automobile and then assure that these details were included in each process of restoration to assure that the end product contained the acceptable amount of detail and quality.  

I had to use my organizational skills to coordinate work between departments in order to assure the project was within budget and on time.  
As many of these projects were entered into regional and national competitions, I had to assure that my attention to detail was of the highest order. As a result, several of the projects that I contributed to won regional and national awards.
07/2002 to 2006
Paintless Dent Repari Technician and Subcontractor The Dent Samurai City, STATE,
I performed all duties involved with running a mobile paintless dent repair business. All accounting, customer relations, and dent repair work.  

As this is a very competitive industry, I had to quickly and thoroughly learn all aspects of the trade. I was able, in large part through my own initiative, to become proficient at the techniques involved in a relatively short amount of time. I was able to complete training and then begin to apply my new skills and knowledge to projects in approximately eight months when it takes the average person approximately two years to reach the same level of proficiency.  

I had to use my communication and organizational skills to insure that all time lines and quality standards were met on a daily, weekly, and monthly basis.  

The paintless dent repair process requires a large amount of attention to detail and patience. My detail oriented personality allowed me to attain a level of skill that placed me within the top 10% of technicians working at the time. I was able to accomplish this within a time period far shorter than is usually expected.
1998 to 11/2000
English Conversation Teacher AEON City, STATE,
Along with performing interviews for prospective students and teachers, I planned and taught English language classes to Japanese students in Japan.  

As I was working in Japan for a Japanese company, I rose to the challenge of adapting to new corporate philosophies and a different corporate culture. A great amount of flexibility was required. As a result, my contract was renewed for three years where the average teacher only received and accepted renewals, on average, of one to one and a half years.  

As the cancellation and reassignment of classes, on very short notice, was a common occurrence, I had to use my organizational and problem-solving skills to quickly change course and teach different classes occupied by students with different levels of English proficiency. I was also able to rise to the challenge of conducting classes with a variety of students. For example, some classes contained a mixture of high school students, business professionals, trade workers, and retirees. The challenge was being able to adapt course material geared toward a limited demographic to students with a wide range of interests, ages, professional positions, and life experiences.  

The Japanese society and corporate culture places a high value on cohesiveness. In this respect, I was seen as a “team player” and always willing to accept and adapt to a society and culture that sometimes had values and priorities different from those of the country where I came from.
06/1994 to 11/1997
Owner/Operator Village Ice Cream And Yogurt City, STATE,
I owned and ran every aspect of a retail ice cream and frozen yogurt shop, including all marketing, accounting, inventory control and customer relations.  

Although I studied Business Administration in college, I had to learn, on my own initiative, the specific aspects of opening and operating a small business. I had to use my planning, and organizational skills to maintain a correct inventory.  

I opened the business during a slow economy which created the challenge of having to operate the business as efficiently as possible.  

Although the business was not a financial success for me, I was able to learn, develop, and apply organizational, planning, and problem solving skills. As the economy began to recover, I was able to sell the business, and in large part to the reputation I had built, the business flourished.
Expected in 1993 to to
Bachelor of Science: Business Administration
Humboldt State University - Arcata, CA

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Resume Overview

School Attended

  • Humboldt State University

Job Titles Held:

  • Immigration Services Officer (ISO-II)
  • Electrician
  • Final Assembly Technician
  • Paintless Dent Repari Technician and Subcontractor
  • English Conversation Teacher
  • Owner/Operator


  • Bachelor of Science

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