LiveCareer-Resume

immigration services officer iii resume example with 16+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
Exceptional leader talented at conflict resolution and team developing. Technically-savvy with outstanding relationship building, training and presentation skills.
Skills
  • Self-motivated
  • Strong verbal communication
  • Staff development
  • Conflict resolution
  • Team leadership
  • Project management
Education
University of Nevada Las Vegas Las Vegas, NV Expected in Bachelor's Degree : Public Administration and Psychology - GPA :
Work History
Department Of Homeland Security - Immigration Services Officer III
Fairbanks, AK, 07/2014 - Current
  • Divisional Point of Contact for Temporary Protective Status for West Africa.
  • Subject matter expert for I-130, I-129-F, Deferred Action for Childhood Arrivals, Temporary Protective Status.
  • One on one training and mentoring.
  • Formal classroom training on I-485, I-130, I-129-F, DACA and TPS.
  • Division tracking and inventory of complex cases.
  • Create standard operation procedures for consulate returns.
  • Adjudication of divisional complex cases.
  • Ombudsman, Congressional, attorney and customer inquiry resolutions; responding, ordering, assigning, tracking, requesting officer actions and adjudications.
  • Quality and assurance enrichment hour to ensure best practices.
  • DACA resolution memo tracking and facilitator.
  • Assessment of training needs and development of training material.
  • Fraud referral review and approval.
  • Division meetings with SCOPS to maintain latest guidelines and address adjudication concerns and trends.
  • CARRP and TRIG adjudication


Department Of Homeland Security - Supervisory Immigration Services Officer
Fajardo, PR, 08/2016 - Current
  • Train and guide staff to adjudicate complex immigration cases.
  • Assign work based on processing times and agency priorities.
  • Evaluate performance standards and provide timely review of officers decisions and work processes.
  • Research complex cases and provide guidance to a team of officers.
  • Respond to customer, Congressional and Ombudsman inquiries.
  • Oversee Mandamus and TRIG workload for I-485 asylum cases.
  • Ensure proper reporting of applications and petitions, decisions making and routing throughout a Service Center.
  • Provide direction and motivation for both new and experienced Officers to achieve divisional goals.


USCIS - Curriculum Developer / Instructor
City, STATE, 02/2015 - 02/2016
  • Train, instruct, and lead a diverse group of Officers from both the Field and Service Center Operations.
  • Review, analyze and implement amended and new legislation in course instruction.
  • Evaluate Officers learning and retention of course material.
  • Analyze and implement new material based on course surveys and field supervisors and management personnel input.
  • Establish and maintain professional contacts to include educators, researchers and law enforcement programs.
  • Academy liaison for Service Center visits.
  • Supervisor

USCIS - Immigration Services Officer
City, STATE, 06/2012 - 07/2014
  • Provide ongoing peer to peer mentoring for new officers in the field office.
  • Special Immigrant Juvenile presentations to shareholders.    
  • N-400 interviews and successfully research the Immigration and Nationality Act to provide timely and correct adjudications. Provide peer review and understanding of the INA. Also provided local office policy understanding and direction.   Research and write correct decisions with regard to eligibility for US citizenship.  
  • I-485 interviews and adjudications.  
  • Successfully researched the Immigration and Nationality Act for correct decisions of complex cases. Compose accurate decisions including revocations and denials.
  •   I-751 and Marriage fraud interviews, including joint waiver filings.  
  • I-130 special projects-Determined correct locations and procedures of A-files within the field office that required additional actions including relocation, adjudication and decision writing.  
  • Stand alone I-130 adjudications including determining need for interview or decision writing.
  • Local office subject matter expert of Hague adoptions.  
  • Successfully determined and referred marriage and employment fraud cases on a monthly bases.  
  • Provide updated policy memorandum guidance to peers to keep the adjudication decisions and understanding current.  
  • Proper use of data systems Consular Consolidated Database and Clear to help improve quality of referral and notice of Intent to Deny writing.  
  • Point of contact and adjudications for Diversity adjustment- cases coordination and schedule interviews. Accommodate schedules and maintain proper time frames. Review and apply correct immigration laws in order to determine eligibility.  
  • Point of contact and adjudications for Special Immigrant Juvenile cases- coordinate and schedule with the applicant's legal counsel for interview times that accommodate entire parties schedules including state case workers, while maintaining mandated adjudication time frames. Review and apply correct immigration laws in order to determine eligibility and provide correct decisions.  
  • ICE liaison for Special Immigrant Juvenile cases to include working with legal council to coordinate timely interviews for cases where applicants where in proceeding or detained.  
  • Dallas Field Office Ceremony Officer-Represent USCIS in a field office setting review, identify and determine legibility for naturalization candidates in a timely manner. Speak and direct a large group ceremony. Provide accurate information to newly naturalized US citizens.      
  • Emergency and Safety floor monitor-provide safe evacuation of the building for customers and employees.
  • Special Emphasis Programs committee member. 
  • Team member of the personal and career growth pilot program.

USCIS - Judicial Ceremony Officer
City, STATE, Current - Current
  • Represent USCIS in a federal court setting.
  • Insure the eligibility and identity of candidates for US citizenship.
  • Provide key information to newly naturalized citizens with regard to immigration benefits and foreign travel requirements.
  • Coordinate with federal court security and employees to provide a timely and meaningful naturalization ceremony.
  • Dallas Field Office Ceremony Officer- Represent USCIS in a field office setting review, identify and determine legibility for naturalization candidates in a timely manner.
  • Speak and direct a large group ceremony.
  • Provide accurate information to newly naturalized US citizens.

USCIS - ASC Backup Manager
City, STATE, Current - Current
  • Conduct effective operations by establishing and maintaining a good working relationship with the contract ASC Site Supervisor to manage local scheduling, collect and submit workload and performance data.
  • Correct improper technical performance by providing instruction on the correct procedure to the contract ASC Site Supervisor.
  • Turn away applicants when review and analysis shows the ASC processing capacity is going to be exceeded.
  • Approve and process fingerprint waivers.
  • Reconcile identity and biographical differences in notification letters and identification and approve changes in applicant biographical data.
  • Emergency and Safety floor monitor-provide safe evacuation of the building for customers and employees Special Emphasis Programs committee member- meeting and planing Dallas Field Office interaction and understanding of diversity within the federal workforce.
  • Team member of the personal and career growth pilot program Supervisor


USCIS - Adjudication Officer
City, STATE, United States 07/2008 - 06/2012
  • Adjudicating family based petitions both I-130 and I-129-F along with AMCON returns.
  • I-821 and I-765 for Haitian TPS both IDENT and NON-IDENT cases.
  • Successfully researched and caught incorrect adjudication of second year re-registration.
  • Team project to improve the work flow of Haitian TPS, to include payments, biometrics scheduling, adjudication.
  • I-601 adjudication as well as fee waiver requests for I-601.
  • I-290B and EOIR 29 adjudication and understanding.
  • Hague adoption and fee waiver training completed.
  • EDMS and BBSS, Lifeweb Biometrics and SNAP system trained along with all standard adjudication systems.
  • Mismatch data research and correction for Central Index System updates.
  • Provide division guidance and understanding of mismatch information.
  • Red Cross blood drive coordinator- coordinated with the Red Cross and and GSA to obtain locations, supplies and personnel to facilitate the quarterly blood drive for 1500 people working with USCIS, ICE and IRS at the California Service Center Emergency team floor monitor- worked in a team setting to ensured the safety of over 50 employees during during emergency evacuations Diversity days coordinator-planned, procured and promoted a multicultural event for 800 employees that include food, cultural artifacts and entertainment.
  • Adjudicated applications and petitions by researching and applying laws Ensured national security and supporting the intelligence community by examining documentation for authenticity and conducted background investigations Supported process improvement efforts by reviewing, making recommendations, and developing administrative and operating programs Researched and analyzed legal information in order to apply appropriate laws and procedures Articulate information effectively both orally and in writing with people from diverse backgrounds Supervisor

Optica - Lab Operations Administrator
City, STATE, 07/2003 - 02/2007
  • Operated and maintained a corporate laboratory facility, which supplied an entire optical chain.
  • Contributed in development of company-wide programs and procedures concerning laboratory facilities to improve efficiency.
  • Trained and supervised development of laboratory personnel in all operational procedures and company regulations.
  • Also provided ongoing training for 13 location in 8 states.
  • Maintained company budget, product inventory and finished stock eyewear at proper levels to meet the fulfillment of all twelve stores.
  • Responsible for basic operation and ongoing maintenance of laboratory tools and equipment, as well as inventory control and shipping for chain Supervisor

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Resume Overview

School Attended

  • University of Nevada Las Vegas Las

Job Titles Held:

  • Immigration Services Officer III
  • Supervisory Immigration Services Officer
  • Curriculum Developer / Instructor
  • Immigration Services Officer
  • Judicial Ceremony Officer
  • ASC Backup Manager
  • Adjudication Officer
  • Lab Operations Administrator

Degrees

  • Bachelor's Degree

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