Exceptional leader talented at conflict resolution and team developing. Technically-savvy with outstanding relationship building, training and presentation skills.
Skills
Self-motivated
Strong verbal communication
Staff development
Conflict resolution
Team leadership
Project management
Work History
07/2014 to Current
Immigration Services Officer IIIDepartment Of Homeland Security – Fairbanks, AK,
Divisional Point of Contact for Temporary Protective Status for West Africa.
Subject matter expert for I-130, I-129-F, Deferred Action for Childhood Arrivals, Temporary Protective Status.
One on one training and mentoring.
Formal classroom training on I-485, I-130, I-129-F, DACA and TPS.
Division tracking and inventory of complex cases.
Create standard operation procedures for consulate returns.
Adjudication of divisional complex cases.
Ombudsman, Congressional, attorney and customer inquiry resolutions; responding, ordering, assigning, tracking, requesting officer actions and adjudications.
Quality and assurance enrichment hour to ensure best practices.
DACA resolution memo tracking and facilitator.
Assessment of training needs and development of training material.
Fraud referral review and approval.
Division meetings with SCOPS to maintain latest guidelines and address adjudication concerns and trends.
CARRP and TRIG adjudication
08/2016 to Current
Supervisory Immigration Services OfficerDepartment Of Homeland Security – Fajardo, PR,
Train and guide staff to adjudicate complex immigration cases.
Assign work based on processing times and agency priorities.
Evaluate performance standards and provide timely review of officers decisions and work processes.
Research complex cases and provide guidance to a team of officers.
Respond to customer, Congressional and Ombudsman inquiries.
Oversee Mandamus and TRIG workload for I-485 asylum cases.
Ensure proper reporting of applications and petitions, decisions making and routing throughout a Service Center.
Provide direction and motivation for both new and experienced Officers to achieve divisional goals.
02/2015 to 02/2016
Curriculum Developer / InstructorUSCIS – City, STATE,
Train, instruct, and lead a diverse group of Officers from both the Field and Service Center Operations.
Review, analyze and implement amended and new legislation in course instruction.
Evaluate Officers learning and retention of course material.
Analyze and implement new material based on course surveys and field supervisors and management personnel input.
Establish and maintain professional contacts to include educators, researchers and law enforcement programs.
Academy liaison for Service Center visits.
Supervisor
06/2012 to 07/2014
Immigration Services OfficerUSCIS – City, STATE,
Provide ongoing peer to peer mentoring for new
officers in the field office.
Special Immigrant Juvenile presentations to
shareholders.
N-400 interviews and successfully research the
Immigration and Nationality Act to provide timely and correct adjudications.
Provide peer review and understanding of the INA.
Also provided local office policy understanding and direction.
Research and write correct decisions with regard to
eligibility for US citizenship.
I-485 interviews and adjudications.
Successfully researched the Immigration and
Nationality Act for correct decisions of complex cases. Compose accurate
decisions including revocations and denials.
I-751 and Marriage fraud interviews, including
joint waiver filings.
I-130 special projects-Determined correct locations
and procedures of A-files within the field office that required additional
actions including relocation, adjudication and decision writing.
Stand alone I-130 adjudications including
determining need for interview or decision writing.
Local office subject matter
expert of Hague adoptions.
Successfully determined and referred marriage and
employment fraud cases on a monthly bases.
Provide updated policy memorandum guidance to peers
to keep the adjudication decisions and understanding current.
Proper use of data systems Consular Consolidated
Database and Clear to help improve quality of referral and notice of Intent to
Deny writing.
Point of contact and adjudications for Diversity
adjustment- cases coordination and schedule interviews. Accommodate schedules
and maintain proper time frames. Review and apply correct immigration laws in
order to determine eligibility.
Point of contact and adjudications for Special
Immigrant Juvenile cases- coordinate and schedule with the applicant's legal
counsel for interview times that accommodate entire parties schedules including
state case workers, while maintaining mandated adjudication time frames. Review
and apply correct immigration laws in order to determine eligibility and
provide correct decisions.
ICE liaison for Special Immigrant Juvenile cases to
include working with legal council to coordinate timely interviews for cases
where applicants where in proceeding or detained.
Dallas Field Office Ceremony Officer-Represent USCIS in a field office setting review, identify and determine legibility for
naturalization candidates in a timely manner. Speak and direct a large group
ceremony. Provide accurate information to newly naturalized US citizens.
Emergency and Safety floor monitor-provide safe
evacuation of the building for customers and employees.
Special Emphasis Programs committee member.
Team member of the personal and career growth pilot
program.
Current to Current
Judicial Ceremony OfficerUSCIS – City, STATE,
Represent USCIS in a federal court setting.
Insure the eligibility and identity of candidates for US citizenship.
Provide key information to newly naturalized citizens with regard to immigration benefits and foreign travel requirements.
Coordinate with federal court security and employees to provide a timely and meaningful naturalization ceremony.
Dallas Field Office Ceremony Officer- Represent USCIS in a field office setting review, identify and determine legibility for naturalization candidates in a timely manner.
Speak and direct a large group ceremony.
Provide accurate information to newly naturalized US citizens.
Current to Current
ASC Backup ManagerUSCIS – City, STATE,
Conduct effective operations by establishing and maintaining a good working relationship with the contract ASC Site Supervisor to manage local scheduling, collect and submit workload and performance data.
Correct improper technical performance by providing instruction on the correct procedure to the contract ASC Site Supervisor.
Turn away applicants when review and analysis shows the ASC processing capacity is going to be exceeded.
Approve and process fingerprint waivers.
Reconcile identity and biographical differences in notification letters and identification and approve changes in applicant biographical data.
Emergency and Safety floor monitor-provide safe evacuation of the building for customers and employees
Special Emphasis Programs committee member- meeting and planing Dallas Field Office interaction and understanding of diversity within the
federal workforce.
Team member of the personal and career growth pilot program
Supervisor
07/2008 to 06/2012
Adjudication OfficerUSCIS – City, STATE, United States
Adjudicating family based petitions both I-130 and I-129-F along with AMCON returns.
I-821 and I-765 for Haitian TPS both IDENT and NON-IDENT cases.
Successfully researched and caught incorrect adjudication of second year re-registration.
Team project to improve the work flow of Haitian TPS, to include payments, biometrics scheduling, adjudication.
I-601 adjudication as well as fee waiver requests for I-601.
I-290B and EOIR 29 adjudication and understanding.
Hague adoption and fee waiver training completed.
EDMS and BBSS, Lifeweb Biometrics and SNAP system trained along with all standard adjudication systems.
Mismatch data research and correction for Central Index System updates.
Provide division guidance and understanding of mismatch information.
Red Cross blood drive coordinator- coordinated with the Red Cross and and GSA to obtain locations, supplies and personnel to facilitate the quarterly blood drive for 1500 people working with USCIS, ICE and IRS at the California Service Center
Emergency team floor monitor- worked in a team setting to ensured the safety of over 50 employees during during emergency evacuations
Diversity days coordinator-planned, procured and promoted a multicultural event for 800 employees that include food, cultural artifacts and entertainment.
Adjudicated applications and petitions by researching and applying laws
Ensured national security and supporting the intelligence community by examining documentation for authenticity and conducted background investigations
Supported process improvement efforts by reviewing, making recommendations, and developing administrative and operating programs
Researched and analyzed legal information in order to apply appropriate laws and procedures
Articulate information effectively both orally and in writing with people from diverse backgrounds
Supervisor
07/2003 to 02/2007
Lab Operations AdministratorOptica – City, STATE,
Operated and maintained a corporate laboratory facility, which supplied an entire optical chain.
Contributed in development of company-wide programs and procedures concerning laboratory facilities to improve efficiency.
Trained and supervised development of laboratory personnel in all operational procedures and company regulations.
Also provided ongoing training
for 13 location in 8 states.
Maintained company budget, product inventory and finished stock eyewear at proper levels to meet the fulfillment of all twelve stores.
Responsible for basic operation and ongoing maintenance of laboratory tools and equipment, as well as inventory control and shipping for chain
Supervisor
Education
Expected in
Bachelor's Degree: Public Administration and Psychology University of Nevada Las Vegas Las - Vegas, NV GPA:
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