immigration services officer i resume example with 9+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Dedicated to teamwork and offering exceptional customer service to clients. Well-organized professional equipped with broad background in various positions, both military and civilian. Positive and upbeat with ability to take on multiple simultaneous tasks using time management abilities and resourceful approach.

  • Leadership
  • Organization and Time Management
  • Attention to Detail
  • Adaptability
  • Written and Oral Communication
  • Customer Service
  • Interpersonal Skills
  • Problem Solving
  • Responsible and Reliable
University of Nebraska - Lincoln Lincoln, NE Expected in 08/2004 Bachelor of Arts : Psychology - GPA :
Work History
Garg Golden - Receptionist
Henderson, NV, 07/2021 - Current

Supervisor: Reta Alphin, XXX-466-8444


40 hours/week

  • Answered central telephone system and directed calls accordingly
  • Managed multiple tasks and met time-sensitive deadlines
  • Received and routed business correspondence to correct departments and staff members
  • Maintained and clean and professional client waiting area
  • Communicated with staff and clients over phone, email and in-person
  • Assisted Chief Operating Officer and Marketing team with various projects aimed at improving nationwide outreach and overall vision of firm
North East Medical Service - Chiropractic Assistant
San Jose, CA, 01/2021 - 07/2021

Supervisor: Dr. Chad Larson, XXX-421-1626


40 hours/week

  • Performed clerical duties, such as word processing, data entry, answering phones and filing
  • Directed patients to exam rooms, fielded questions and prepared for chiropractic exams and spinal manipulation
  • Scheduled patient appointments and inputted patient data into office's computer system; checked all information for accuracy
  • Assisted in administering therapies, to include mechanical traction
  • Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered
  • Promoted office efficiency, coordinated electronic charts, completed a variety of insurance claims and helped patients with diverse needs
USCIS - Nebraska Service Center - Immigration Services Officer I (Series 1801)
City, STATE, 12/2016 - 05/2018

Supervisor: Kathy Allgood, XXX-873-2347

GS-7, Step 10 (8 Jan 2017 - 9 Dec 2017) - $52,043

GS-9, Step 10 (10 Dec 2017 - 27 Apr 2018) - $65,778

40 hours/week

  • Independently researched, interpreted and analyzed an extensive range of sources including applicable sections of immigration law, regulations, operating instructions, state and local laws and precedent decisions in order to arrive at the correct course of action
  • Collected and arranged client documents and data included in application submission
  • Effectively planned, prioritized, and organized all work in order to ensure timely completion
  • Performed preliminary examinations of Form 131, Application for Travel Document applications; requested supporting documentation as needed to obtain all information required for proper processing
  • Provided top-notch customer service by ensuring applications were processed within set timelines
  • Analyzed information gained to identify facts and considerations that form the basis for determining the applicant's eligibility for benefits
  • Effectively communicated, orally and in writing, with supervisors, peers, background check unit personnel, and immigration attorneys to resolve discrepancies and/or formulate solutions
  • Communicated technical immigration laws and legal references to customers in written format
  • Utilized various electronic systems and applications to confirm established data points
  • Identified applicants who potentially posed a threat to national security and/or public safety; passed pertinent information immediately according to established protocols
  • Analyzed, resolved, and responded to case-specific inquiries from both internal and external personnel via email or telephone in a professional and timely manner
  • Safeguarded personal identifiable information to prevent compromise of sensitive data
USCIS - Nebraska Service Center - Operations Support Assistant (Series 0303)
City, STATE, 08/2016 - 12/2016

GS-7, Step 10 - $52,043

40 hours/week

  • Maintained office operations by receiving and distributing communications; maintaining supplies and equipment; picking up and delivering items and serving customers
  • Served customers by assisting the Assistant to the Director, answering questions, forwarding messages and keeping customers informed
  • Transposed numerous documents pertaining to employee hiring during surge operations; maintained strict control of sensitive information
  • Performed complex office automation duties requiring different approaches and methods from assignment to assignment
  • Retrieved information from various software systems (e.g., databases, spreadsheets, graphics, and word processing) and analyzed data for inclusion in reports and publications
Nebraska Air National Guard - Intelligence Operations Specialist (Series 0132)
City, STATE, 05/2012 - 08/2016

Supervisor: John Claire, XXX-309-1252

GS-9, Step 1 (7 May 2012 - 20 Apr 2013) - $47,448

GS-12, Step 1-4 (21 Apr 2013 - 6 Aug 2016) - $65,778

40 hours/week

  • Independently managed intelligence program to include alert, crisis, and force protection situations; planned, oversaw, and evaluated work of 10 analysts; ensured 100% compliance with applicable policies, regulations, and instructions
  • Expertly planned, prioritized, and managed daily tasks during extremely high operations tempo with reduced staffing
  • Utilized and integrated various types of software and applications (to include Microsoft Outlook, Word, Powerpoint, Excel, and Access) and various classified software applications
  • Represented unit at various interagency meetings to discuss topics such as training, deployments, security concerns, and exercise planning/coordination/execution
  • Initiated discussions with leadership involving topics such as manning issues/force development, deployments, promotions, status of training, disciplinary actions, health and welfare of personnel; proposed recommendations for increased effectiveness and efficiency of operations
  • Served as intelligence subject matter expert and automated intelligence systems technical go-to person
  • Managed development and execution of 6 training programs to include establishment of written guidance; created training and evaluated tasks and knowledge
  • Initiated and coordinated personnel actions (i.e. evaluations, awards, mandatory training, disciplinary actions, separations, etc.); researched benefits-related information
  • Planned, organized, established, and managed the methodology for deployment conduct of the intelligence section during contingency operations
  • Planned realistic scenarios, conducted exercises, and evaluated war-essential tasks to ensure successful mission accomplishment; analyzed findings to identify performance strengths and weaknesses
  • Acted as key member of exercise evaluation team; provided challenging intelligence injects supporting base exercises that included over 600 personnel; reported findings and documented lessons learned
  • Researched, evaluated, analyzed, and disseminated all-source information in preparation of various intelligence products focused on threats to unit personnel and air operations
  • Thoroughly studied new and/or updated directives to assess applicability to operations and management; established plan to implement additional requirements
  • Conducted self-assessment of programs on quarterly basis; gathered data and uploaded information into online database; identified areas that required improvements or additional work to be compliant with standards; created corrective action plans with implementation deadlines; followed-through to completion
  • Determined applicability of Intelligence Oversight law founded in Executive Order; facilitated initial and recurring training for 20+ personnel; documented completion and reported any violations as necessary
  • Performed daily reviews of products and documentation (i.e. briefings, reports, checklists, memos, local operating procedures, etc.) to verify content, currency, accuracy, and standardization
  • Thoroughly researched all performance metrics mandated in 10+ Air Force Instructions; evaluated processes and performances quarterly and during all exercises and inspections; attention to detail and strong analytical skills led to multiple excellent ratings from Air Mobility Command Inspectors
  • Established baseline assessment of critical Isolated Personnel Management program; analyzed findings, identified areas that needed reinvigorated, coordinated with affected functional areas and advised Senior Staff on recommended way forward—diligent efforts led to full program compliance and ensured safety of hundreds of deployed personnel
  • Supervised and refined Standards and Evaluation Program; implemented and managed the evolution of complex Patriot Excalibur database resulting in 9 members combat ready
  • Identified both personnel and equipment shortfalls during day-to-day operations, deployments, and exercises; offered recommendations and solutions to lessen the impact and mitigate further limiting factors
  • Managed base-wide program of vital personnel recovery data; maintained database and trained 20+ managers on associated information system management standards; ensured deployment criteria met for 335 personnel
  • Communicated (oral and written) with credibility and confidence improving effectiveness of interactions with others while building strong working relationships
  • Advised senior military members and commanders based on intelligence findings
  • Created plans and communicated deadlines to ensure projects were completed on time.
Nebraska Air National Guard - Operations Intelligence Superintendent
City, STATE, 04/2008 - 05/2012

Supervisor: Spencer Hansen, XXX-309-1201

Salary - $60,103/year

40 hours/week

  • Assisted the Chief of Wing Intelligence in providing timely and accurate intelligence support to base-wide operations
  • Led training program for 7 intelligence personnel during peacetime and contingency operations
  • Analyzed and evaluated all-source intelligence, situation estimates, mission reports and order of battle studies to provide various situation updates and mission briefings
  • Identified key intelligence items of interest and provided data analysis for trending and threat reports
  • Initiated development of benchmark Standards and Evaluations program; identified data requirements for use in proper management of the program and developed procedures and methodology for evaluators
  • Relied on both classified and unclassified sources and databases to build and present current intelligence briefings, pre-deployment briefings, aircrew training briefings, and pre-mission briefings utilizing microsoft suite applications
  • Compiled training requirements, planned and developed objectives for training personnel during Unit Training Assemblies, Annual Training, and deployments; worked with unit training manager to identify shortfalls and develop corrective action plans
  • Utilized Patriot Excalibur database as documentation program to track currencies and qualifications of assigned members
  • Assisted in training and testing aircrew on worldwide threats that could affect mission success and safety
  • Created and updated the classified library database
  • Performed assigned intelligence research and analysis; developed and projected data and formulated meaningful conclusions and clear estimates
  • Researched, filtered, analyzed, and logged critical information; ensured effective communications flow and prompt dissemination of information to leadership
  • Subject matter expert on debriefing/interviewing crews and extracting critical information on mission results and threats encountered
  • Analyzed and evaluated various management services vital to the successful operation of intelligence office; evaluated programs and analyzed data for inclusion in online tool used to upload documentation to prove compliance with regulations; identified deficiencies and possible solutions
  • Exercised sound judgment and ingenuity in operational analysis and development; completed assignments without requiring assistance from supervisor
  • Implemented migration to electronic training records and continuity documents; organizational expertise ensured spotless records, increased efficiency and productivity, and led to 36 documented strengths for section during the Air Mobility Command Unit Compliance Inspection
  • Attention to detail led to flawless oversight of self inspection program and compliance tracking
  • Managed mission reporting program; created, quality-checked, and submitted post-mission reports
  • Developed and maintained written guidance for key intelligence functions and conducted reviews annually to ensure currency, accuracy, and applicability
  • Coordinated and liaised with outside units and local law enforcement entities as necessary
  • Utilized automated and non-automated systems applications to acquire, update, and maintain intelligence documents, maps and charts, and to conduct threat analysis
  • Researched, filtered, analyzed, and logged critical information; ensured effective communications flow and prompt dissemination of information to leadership
  • Protected both classified and unclassified information to include sensitive but unclassified information and personally identifiable information
  • Performed daily reviews of products and documentation (briefings, reports, policies and procedures, checklists, etc.) to verify content, currency, accuracy, and standardization; recommended improvements to programs when necessary and developed plan of action for implementation
  • Utilized intelligence automated data systems to store, retrieve, display, and report intelligence information
  • Developed hidden strengths of junior members in Intelligence section
  • Communicated via both oral and written methods, with credibility and confidence, to diverse population
  • Time-off awards for outstanding performance - USCIS NSC
  • Air Mobility Command Inspector General coin recognition for excellence/outstanding performance during 155th ARW Nuclear Readiness Inspection - 2014 & 2015
  • Academy of Military Science Commander's Award for Military Excellence - #1 of 121 Air National Guard Lieutenants - 2012
  • Outstanding Air Reserve Component Intelligence, Surveillance and Reconnaissance Noncommissioned Officer of the Year, Level II, Major Command Level and National Level - 2011
  • Outstanding Airman of the Year - 2010 & 2005

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • University of Nebraska - Lincoln

Job Titles Held:

  • Receptionist
  • Chiropractic Assistant
  • Immigration Services Officer I (Series 1801)
  • Operations Support Assistant (Series 0303)
  • Intelligence Operations Specialist (Series 0132)
  • Operations Intelligence Superintendent


  • Bachelor of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: