Dedicated to teamwork and offering exceptional customer service to clients. Well-organized professional equipped with broad background in various positions, both military and civilian. Positive and upbeat with ability to take on multiple simultaneous tasks using time management abilities and resourceful approach.
Skills
Leadership
Organization and Time Management
Attention to Detail
Adaptability
Written and Oral Communication
Customer Service
Interpersonal Skills
Problem Solving
Responsible and Reliable
Education
University of Nebraska - LincolnLincoln, NEExpected in 08/2004 – –Bachelor of Arts:Psychology - GPA:
Work History
Garg Golden - Receptionist Henderson, NV, 07/2021 - Current
Supervisor: Reta Alphin, XXX-466-8444
$20/hour
40 hours/week
Answered central telephone system and directed calls accordingly
Managed multiple tasks and met time-sensitive deadlines
Received and routed business correspondence to correct departments and staff members
Maintained and clean and professional client waiting area
Communicated with staff and clients over phone, email and in-person
Assisted Chief Operating Officer and Marketing team with various projects aimed at improving nationwide outreach and overall vision of firm
North East Medical Service - Chiropractic Assistant San Jose, CA, 01/2021 - 07/2021
Supervisor: Dr. Chad Larson, XXX-421-1626
$16/hour
40 hours/week
Performed clerical duties, such as word processing, data entry, answering phones and filing
Directed patients to exam rooms, fielded questions and prepared for chiropractic exams and spinal manipulation
Scheduled patient appointments and inputted patient data into office's computer system; checked all information for accuracy
Assisted in administering therapies, to include mechanical traction
Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered
Promoted office efficiency, coordinated electronic charts, completed a variety of insurance claims and helped patients with diverse needs
USCIS - Nebraska Service Center - Immigration Services Officer I (Series 1801) City, STATE, 12/2016 - 05/2018
Independently researched, interpreted and analyzed an extensive range of sources including applicable sections of immigration law, regulations, operating instructions, state and local laws and precedent decisions in order to arrive at the correct course of action
Collected and arranged client documents and data included in application submission
Effectively planned, prioritized, and organized all work in order to ensure timely completion
Performed preliminary examinations of Form 131, Application for Travel Document applications; requested supporting documentation as needed to obtain all information required for proper processing
Provided top-notch customer service by ensuring applications were processed within set timelines
Analyzed information gained to identify facts and considerations that form the basis for determining the applicant's eligibility for benefits
Effectively communicated, orally and in writing, with supervisors, peers, background check unit personnel, and immigration attorneys to resolve discrepancies and/or formulate solutions
Communicated technical immigration laws and legal references to customers in written format
Utilized various electronic systems and applications to confirm established data points
Identified applicants who potentially posed a threat to national security and/or public safety; passed pertinent information immediately according to established protocols
Analyzed, resolved, and responded to case-specific inquiries from both internal and external personnel via email or telephone in a professional and timely manner
Safeguarded personal identifiable information to prevent compromise of sensitive data
USCIS - Nebraska Service Center - Operations Support Assistant (Series 0303) City, STATE, 08/2016 - 12/2016
GS-7, Step 10 - $52,043
40 hours/week
Maintained office operations by receiving and distributing communications; maintaining supplies and equipment; picking up and delivering items and serving customers
Served customers by assisting the Assistant to the Director, answering questions, forwarding messages and keeping customers informed
Transposed numerous documents pertaining to employee hiring during surge operations; maintained strict control of sensitive information
Performed complex office automation duties requiring different approaches and methods from assignment to assignment
Retrieved information from various software systems (e.g., databases, spreadsheets, graphics, and word processing) and analyzed data for inclusion in reports and publications
Nebraska Air National Guard - Intelligence Operations Specialist (Series 0132) City, STATE, 05/2012 - 08/2016
Independently managed intelligence program to include alert, crisis, and force protection situations; planned, oversaw, and evaluated work of 10 analysts; ensured 100% compliance with applicable policies, regulations, and instructions
Expertly planned, prioritized, and managed daily tasks during extremely high operations tempo with reduced staffing
Utilized and integrated various types of software and applications (to include Microsoft Outlook, Word, Powerpoint, Excel, and Access) and various classified software applications
Represented unit at various interagency meetings to discuss topics such as training, deployments, security concerns, and exercise planning/coordination/execution
Initiated discussions with leadership involving topics such as manning issues/force development, deployments, promotions, status of training, disciplinary actions, health and welfare of personnel; proposed recommendations for increased effectiveness and efficiency of operations
Served as intelligence subject matter expert and automated intelligence systems technical go-to person
Managed development and execution of 6 training programs to include establishment of written guidance; created training and evaluated tasks and knowledge
Initiated and coordinated personnel actions (i.e. evaluations, awards, mandatory training, disciplinary actions, separations, etc.); researched benefits-related information
Planned, organized, established, and managed the methodology for deployment conduct of the intelligence section during contingency operations
Planned realistic scenarios, conducted exercises, and evaluated war-essential tasks to ensure successful mission accomplishment; analyzed findings to identify performance strengths and weaknesses
Acted as key member of exercise evaluation team; provided challenging intelligence injects supporting base exercises that included over 600 personnel; reported findings and documented lessons learned
Researched, evaluated, analyzed, and disseminated all-source information in preparation of various intelligence products focused on threats to unit personnel and air operations
Thoroughly studied new and/or updated directives to assess applicability to operations and management; established plan to implement additional requirements
Conducted self-assessment of programs on quarterly basis; gathered data and uploaded information into online database; identified areas that required improvements or additional work to be compliant with standards; created corrective action plans with implementation deadlines; followed-through to completion
Determined applicability of Intelligence Oversight law founded in Executive Order; facilitated initial and recurring training for 20+ personnel; documented completion and reported any violations as necessary
Performed daily reviews of products and documentation (i.e. briefings, reports, checklists, memos, local operating procedures, etc.) to verify content, currency, accuracy, and standardization
Thoroughly researched all performance metrics mandated in 10+ Air Force Instructions; evaluated processes and performances quarterly and during all exercises and inspections; attention to detail and strong analytical skills led to multiple excellent ratings from Air Mobility Command Inspectors
Established baseline assessment of critical Isolated Personnel Management program; analyzed findings, identified areas that needed reinvigorated, coordinated with affected functional areas and advised Senior Staff on recommended way forward—diligent efforts led to full program compliance and ensured safety of hundreds of deployed personnel
Supervised and refined Standards and Evaluation Program; implemented and managed the evolution of complex Patriot Excalibur database resulting in 9 members combat ready
Identified both personnel and equipment shortfalls during day-to-day operations, deployments, and exercises; offered recommendations and solutions to lessen the impact and mitigate further limiting factors
Managed base-wide program of vital personnel recovery data; maintained database and trained 20+ managers on associated information system management standards; ensured deployment criteria met for 335 personnel
Communicated (oral and written) with credibility and confidence improving effectiveness of interactions with others while building strong working relationships
Advised senior military members and commanders based on intelligence findings
Created plans and communicated deadlines to ensure projects were completed on time.
Nebraska Air National Guard - Operations Intelligence Superintendent City, STATE, 04/2008 - 05/2012
Supervisor: Spencer Hansen, XXX-309-1201
Salary - $60,103/year
40 hours/week
Assisted the Chief of Wing Intelligence in providing timely and accurate intelligence support to base-wide operations
Led training program for 7 intelligence personnel during peacetime and contingency operations
Analyzed and evaluated all-source intelligence, situation estimates, mission reports and order of battle studies to provide various situation updates and mission briefings
Identified key intelligence items of interest and provided data analysis for trending and threat reports
Initiated development of benchmark Standards and Evaluations program; identified data requirements for use in proper management of the program and developed procedures and methodology for evaluators
Relied on both classified and unclassified sources and databases to build and present current intelligence briefings, pre-deployment briefings, aircrew training briefings, and pre-mission briefings utilizing microsoft suite applications
Compiled training requirements, planned and developed objectives for training personnel during Unit Training Assemblies, Annual Training, and deployments; worked with unit training manager to identify shortfalls and develop corrective action plans
Utilized Patriot Excalibur database as documentation program to track currencies and qualifications of assigned members
Assisted in training and testing aircrew on worldwide threats that could affect mission success and safety
Created and updated the classified library database
Performed assigned intelligence research and analysis; developed and projected data and formulated meaningful conclusions and clear estimates
Researched, filtered, analyzed, and logged critical information; ensured effective communications flow and prompt dissemination of information to leadership
Subject matter expert on debriefing/interviewing crews and extracting critical information on mission results and threats encountered
Analyzed and evaluated various management services vital to the successful operation of intelligence office; evaluated programs and analyzed data for inclusion in online tool used to upload documentation to prove compliance with regulations; identified deficiencies and possible solutions
Exercised sound judgment and ingenuity in operational analysis and development; completed assignments without requiring assistance from supervisor
Implemented migration to electronic training records and continuity documents; organizational expertise ensured spotless records, increased efficiency and productivity, and led to 36 documented strengths for section during the Air Mobility Command Unit Compliance Inspection
Attention to detail led to flawless oversight of self inspection program and compliance tracking
Managed mission reporting program; created, quality-checked, and submitted post-mission reports
Developed and maintained written guidance for key intelligence functions and conducted reviews annually to ensure currency, accuracy, and applicability
Coordinated and liaised with outside units and local law enforcement entities as necessary
Utilized automated and non-automated systems applications to acquire, update, and maintain intelligence documents, maps and charts, and to conduct threat analysis
Researched, filtered, analyzed, and logged critical information; ensured effective communications flow and prompt dissemination of information to leadership
Protected both classified and unclassified information to include sensitive but unclassified information and personally identifiable information
Performed daily reviews of products and documentation (briefings, reports, policies and procedures, checklists, etc.) to verify content, currency, accuracy, and standardization; recommended improvements to programs when necessary and developed plan of action for implementation
Utilized intelligence automated data systems to store, retrieve, display, and report intelligence information
Developed hidden strengths of junior members in Intelligence section
Communicated via both oral and written methods, with credibility and confidence, to diverse population
Accomplishments
Time-off awards for outstanding performance - USCIS NSC
Air Mobility Command Inspector General coin recognition for excellence/outstanding performance during 155th ARW Nuclear Readiness Inspection - 2014 & 2015
Academy of Military Science Commander's Award for Military Excellence - #1 of 121 Air National Guard Lieutenants - 2012
Outstanding Air Reserve Component Intelligence, Surveillance and Reconnaissance Noncommissioned Officer of the Year, Level II, Major Command Level and National Level - 2011
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