Immigration Services Officer Gs 579 Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Skillful Immigration Officer with 2 years of hands-on experience interviewing applicants and reviewing documents to assess applicant's potential qualifications for the benefit sought. In-depth knowledge of intelligence gathering and investigative procedures to identify those who pose a national security and public safety threat. Respectful and diligent professional skillful in collecting and disseminating immigration information.

Highlights and Skills
  • Fully bilingual (Spanish and English)
  • Immigration benefits experience
  • Computer proficiency
  • Customer service
  • Stakeholder education
  • Immigration inquiries
  • Analytical skills
  • Self-motivated professional
  • Behavioral Observation
  • Adaptability
  • Good listening skills
  • Grant or deny highly sensitive applications
Federal Law Enforcement Training Center Charleston, SC, Expected in 02/2020 Immigration Services Officer Basic Training 2002 : Immigration Basic Training - GPA :
Federal Law Enforcement Training Center Glynco, Georgia, Expected in 01/2017 Transportation Security Officer Basic Training : - GPA :
Huertas Junior College Caguas, Puerto RIco, Expected in 11/2008 Technical Certificate : Computer Repair Technology - GPA :
Jose Gautier Benitez Caguas, Puerto RIco, Expected in 05/2006 High School Diploma : - GPA :
Work History
Macy's - Immigration Services Officer (GS-5,7,9)
Middletown, NY, 06/2019 - Current
  • Provide applicant/petitioner/beneficiary support including liaison with internal and external stakeholders, problem resolution, and in-person services.
  • Research and interpret extensive sources, including immigration laws, regulations, operating instructions, legislative history, precedent decisions, state, local laws, international treaties and other legal references to reach the correct action.
  • Making adjudicative determinations on sensitive, complex immigration cases involving eligibility for citizenship and immigration benefits including but not limited to; I-130, Petition for Alien Relative, Family based I-485, Employment based I-485, N-400, Application for Naturalization, I-751, Petition to Remove Conditions on Residence, I-290B, Notice of Appeal or Motion, I-131, Application for Travel Document, I-601, Application for Waiver of Grounds of Inadmissibility, Humanitarian Paroles, Military Parole in Place.
  • Process electronic or paper applications and petitions for immigration benefits using available electronic systems to verify numerous established data points.
  • Research government systems to conduct security checks and applicant file searches in accordance with laws and policies including but not limited to: TECS, ELIS, CPMS, CCD, VIBE, PCQS, EARMS, EDMS, STACKS, EOIR, CIS2.
  • Provide direct assistance to personnel/officials of other Federal agencies in identifying individuals who pose a threat to national/public security.
  • Interview applicants and petitioners to elicit statements in order to assess credibility to determine the applicants eligibility for specific benefits sought.
  • As a Immigration Services Officer 1, I have been assigned Immigration Services Officer 2 workload since completion of the Immigration Services Officer Basic Training.
  • Answer general and case-specific immigration questions when working at the INFOPASS MOD.
  • Outreaches to the Army Community Service in Ft. Bliss, TX to provide support and assistance for service member, retired and their families.
  • Writing final determinations with legal analysis to support decisions.
  • Reaching out to The Office of the Chief Counsel and the Fraud Detection and National Security Directorate for complex and/or possible fraudulent cases.
  • Independently analyzing immigration laws, policies, and precedent decisions.
  • Process administrative and judicial ceremonies.
  • Conducted Office to Office Video Interviews in the OTO Pilot Program between El Paso Field Office and St. Paul Field Office.
Transportation Security Administration - Transportation Security Officer (SV-E,F)
City, STATE, 01/2017 - 06/2019
  • Operating various screening equipment and technology to identify dangerous objects in baggage, cargo and on passengers, and preventing those objects from being transported onto aircraft.
  • Performing searches and screening, which includes physical interaction with passengers (e.g., pat-downs, search of property, etc.), conducting bag searches and lifting/carrying bags, bins, and property weighing up to 70lbs.
  • Controlling terminal entry and exit points.
  • Interacting with the public, giving directions and responding to inquiries.
  • Maintaining focus and awareness while working in a stressful environment which includes noise from alarms, machinery and people, crowd distractions, time pressure, and disruptive and angry passengers, in order to preserve the professional ability to identify and locate potentially life threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations.
  • Engaging in continuous development of critical thinking skills, necessary to mitigate actual and potential security threats, by identifying, evaluating, and applying appropriate situational options and approaches. This includes application of risk-based security screening protocols that vary based on program requirements.
  • Retaining and implementing knowledge of all applicable Standard Operating Procedures, demonstrating responsible and dependable behavior, and is open to change and adapts to new information or unexpected obstacles.
Walmart - CAP Team 1 Associate
City, STATE, 09/2015 - 12/2016
  • Maintained merchandise presentation by removing damaged goods, stocking and rotating merchandise and signing and pricing merchandise.
  • Counted supplies in stock room and posted totals to inventory records using RF scanner.
  • Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.
  • Organized on-site stockroom to maximize existing space and improve efficiency.
  • Operated forklift to load and unload inventory and organized new inventory on department-specific pallets for easier output.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
Sams Club - Call Center Representative
City, STATE, 10/2013 - 09/2015
  • Renewal services of membership by phone for Sam's Club members.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Managed accounts to retain existing relationships and grow share of business.
  • Wrote engaging and successful marketing, advertising and website copy.
  • Collaborated with product development team to effectively modernize and update promotions.

Deployed as a volunteer to Erie, Pennsylvania and San Antonio, Texas to help the Department of Health and Human Services (HHS) to serve as a youth care worker at the Southwest Border Initiative (DHS Volunteer Force).

Deployed as a volunteer in the Operation Allies Welcome (OAW) on Ft. Bliss Texas from August - September 2021.

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Resume Overview

School Attended
  • Federal Law Enforcement Training Center
  • Federal Law Enforcement Training Center
  • Huertas Junior College
  • Jose Gautier Benitez
Job Titles Held:
  • Immigration Services Officer (GS-5,7,9)
  • Transportation Security Officer (SV-E,F)
  • CAP Team 1 Associate
  • Call Center Representative
  • Immigration Services Officer Basic Training 2002
  • Transportation Security Officer Basic Training
  • Technical Certificate
  • High School Diploma

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