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Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Supervisory CIS Assistant, CIS-1765429-ASY, Arlington, VA Immigration Services Profile Results-driven senior management professional with a background spanning multiple roles in operations, human resources and training and development, as a Master Chief Petty Officer with the US Coast Guard. Proven Immigration Services Officer talent, with an ability to adjudicate applications/petitions for immigration benefits and proved answers to immigrant customers concerning immigration procedures, as an Immigration Services Officer with USCIS. ISO competencies include: Technical Competence - I effectively apply technical knowledge to solve a range of problems. Interpersonal Relations - I relate to people in an open, friendly, and professional manner.
Accomplishments
  • I have productively provided technical guidance to those who conduct a preliminary review of applications and petitions for immigration benefits.
  • Legal Analysis and Research -I have researched and analyzed pertinent sections of the law and regulations to determine the correct course of action.
  • Legal Understanding - I have familiarity with the Immigration and Nationality Act of 1952, Title 8 of the Code of Federal Regulations, and policy and guidance issued by USCIS.
  • Preliminary Review - I have conducted preliminary review of applications and petitions filed for immigration benefits, which includes examining and reviewing documentation to determine eligibility and providing technical advice about policies, laws, and regulations Written Communication - I have excellent writing and grammar skills, and have the ability to write concisely, clearly and logically.
Skills
  • Team leadership
  • Process implementation
  • Extremely organized
  • Self-motivated
  •  

  • Team liaison
  • Strong verbal communication
  • Conflict resolution
  • Data management
Work History
04/2015 to Present
Immigration Services Officer Department Of Homeland Security Biloxi, MS,
  • Supervisor: Ms.
  • Stacy Besecker, Same Address, (814) 564-2824, You May Contact; Hours per week: 40; Salary: $3K per month.
  • Conducted security checks in accordance with all applicable DHS/USCIS laws and policies.
  • Provided direct and continuing assistance to US Immigration and Customs Enforcement personnel and officials of other federal agencies in identifying individuals who pose a threat to national/public security.
  • Used available electronic systems to process applications and petitions through verification of any number of established data points to make adjudicative decisions and or determine appropriate level of adjudicative review, and update databases with appropriate information and decisions.
  • Granted or denied complex and highly sensitive applications and petitions for immigration benefits based on electronic or paper applications/petitions.
  • Researched and wrote complex decisions, reports and correspondence; and conducted complex interviews of applicants and petitioners to elicit statements and access credibility of benefits being sought.
  • Key Contributions: Working as a team with fellow ISOs in providing professional and meticulous adjudication of applications and petitions which contributed to the efficiency and effectiveness of the Columbus Field Office.
03/2014 to 03/2015
Immigration Services Officer Department Of Homeland Security Bismarck, ND,
  • Supervisor: Ms.
  • Monica Teasly, Same Address, (814) 564-2826, You May Contact; Hours per week: 40; Salary: $3K per month.
  • Independently researched, interpreted and analyzed an extensive spectrum of sources including pertinent sections of the law and regulations, operating instructions, references and guidance contained in legislative history, precedent decisions, state and local laws, international treaties and other legal references to determine the correct course of action.
  • Processed applications and petitions using available electronic systems through verification of any number of established data points to make adjudicative decisions and/or determine appropriate level of adjudicative review, and updated databases with appropriate information and decisions.
  • Preformed preliminary examinations of applications/petitions for immigration benefits; ensuring required supporting documentation was included and applied immigration laws, policies and procedures.
  • Key Contributions: Successfully developed personal Job Aids on key processes to maintain accurate and easy to retrieve data which contributed to the efficiency and effectiveness of the Columbus Field Office.
07/2012 to 04/2014
Immigration Services Assistant Bricolagenola New Orleans, LA,
  • Supervisor: Mr.
  • Robert Bremer, Same Address, (814) 564-2803, You May Contact; Hours per week: 40; Salary: $3K per month.
  • Conducted security checks in accordance with all applicable DHS/USCIS laws and policies.
  • Examined and analyzed immigration benefit documents received for authenticity; researched and analyzed appropriate information; and interpreted and applied immigration laws, policies and procedures.
  • Assisted the Records Manager in prepared and issued written instructions and procedures on established policies, special programs, and complex and non-routine assignments.
  • Supervising and managing staff who conduct a preliminary review of applications and petitions for immigration benefits.
  • Directing staff to respond timely and appropriately to customer and stakeholder inquires.
  • Developing procedures, techniques and policy guidance for staff.
  • Preparing reports and performing difficult and complex phases of immigration application examination work.
  • Monitored work in progress; tracked statistical data; and prepared statistical and narrative reports, ensuring staff acceptance and compliance with USCIS procedures, policies and regulations.
  • Key Contributions: Successfully developed various spreadsheets on key processes to maintain accurate and easy to retrieve data which contributed to the efficiency and effectiveness of the Columbus Field Office.
07/2011 to 07/2012
Immigration Services Assistant Compass Group Usa Inc Tampa, FL,
  • Supervisor: Mr.
  • Robert Bremer, Same Address, (814) 564-2803, You May Contact; Hours per week: 40; Salary: $3K per month.
  • Performed analysis on files, reports, and information systems or databases.
  • Initiated security checks in accordance with all applicable DHS/USCIS laws and policies.
  • Conducted file searches for aliases and dates of birth and criminal behavior.
  • Analyzed incoming requests for expedited services and provided expedited services, as appropriate and processed requests for fee waivers.
  • Analyzed systems to ensure that they have current case status, including incoming inquiries.
  • Produced, stored, and retrieved drafts of a variety of document types.
  • Performed complex office automation duties using word processing to edit and reformat lengthy correspondence and reports.
  • Key Contributions: Successfully contributed to the team effort in reviewing and preparing alien files prior to adjudication.
10/2008 to 10/2011
General Office Worker Worker Flightsafety International Inc. Moonachie, NJ,
  • Supervisor: Ms.
  • Dawn Davis, Same Address, (814) 564-2803, You May Contact; Hours per week: 40; Salary: $2K per month.
  • Assisted in scheduling applicants for oath ceremonies.
  • Prepared oath ceremony packages.
  • Created Certificates of Naturalization and Citizenship.
  • Used computer skills to enter data in USCIS data bases and track files.
  • Successfully developed and organized a system for distributing interview files to adjudicators prior to interviews.
09/2003 to 12/2007
Facility Manager Cedar Point Farm City, STATE,
  • Supervisor: Mr.
  • Michael Plouf, Same Address, (804) 725-3109, You May Contact; Hours per week: 40; Salary: $2K per month.
  • Directed all operational aspects of a 200-acre, 14-horse farm.
  • Managed budget and all financial aspects of business.
  • Key Contributions: Successfully reorganized barn facility, leading to substantial increase in cost effectiveness.
07/2001 to 09/2003
Operations Manager US Coast Guard Group City, STATE,
  • Supervisor: Mr.
  • David Lewis, Same Address, (757) 336-2800, You May Contact; Hours per week: 40; Salary: $5K+ per month.
  • Supervised and mentored team of 10+.
  • Performed a variety of human resources functions, including employee interviews, hiring and performance reviews.
  • Managed budget and maintained financial records.
  • Key Contributions: Introduced an improved, more efficient method for providing updates to senior management on daily search and rescue and law enforcement activities.
04/2000 to 07/2001
Officer in Charge , ,
  • US Coast Guard Cutter MAKO (WPB 87303), 1 Munro Ave, Cape May, NJ 08204; Supervisor: Mr.
  • Thomas King, Same Address, (609) 898-6972, You May Contact; Hours per week: 40; Salary: $5K+ per month.
  • Supervised and mentored team of 10 in performing various search and rescue, law enforcement and environmental protection functions.
  • Maintained detailed records of daily operations and employee performance.
  • Key Contributions: Played key role in conducting repairs and upgrades for a major vessel; maintained all records regarding work to be done and ensured project remained within budget; supervised a team of ten.
07/1998 to 03/2000
Subject Matter Expert , ,
  • US Coast Guard Training Center Yorktown, End of RT 238, Yorktown, VA 23690; Supervisor: Mr.
  • Larry Conely, Same Address, (757) 856-2000, You May Contact; Hours per week: 40; Salary: $5K+ per month.
  • Directed the development and updating of training materials and tests.
  • Maintained and updated a database containing over 2,000 individual test items and graphics.
  • Managed a $30K operating budget.
  • Ensured security of all sensitive test materials to ensure examinations were not compromised.
  • Key Contributions: Successfully produced 19 individual exams through six organization-wide exam cycles.
07/1997 to 07/1998
Executive Petty Officer , ,
  • US Coast Guard Cutter MATINICUS (WPB 1315), 1 Munroe Ave, Cape May, NJ 08204; Supervisor: Mr.
  • Jessica Nickerson, Same Address, (609) 898-0972, You May Contact; Hours per week: 40; Salary: $4K+ per month.
  • Provided critical administrative support to executive manager.
  • Conducted performance reviews and recommended awards/promotions.
  • Key Contributions: Championed development of a comprehensive training and qualifications program, contributing directly to an overall rating of "outstanding" for all inspections.
02/1996 to 07/1997
QM School Chief/Training Manager , ,
  • US Coast Guard Training Center Yorktown, End of RT 238, Yorktown, VA 23690; Supervisor: Mr.
  • Larry Conely, Same Address, (757)856-2000, You May Contact; Hours per week: 40; Salary: $4K+ per month.
  • Oversaw all aspects of training operations.
  • Supervised 10 instructors, providing instruction to classes of up to 20.
  • Monitored class schedules and curricula to ensure all required training materials were utilized.
  • Maintained and updated student records.
  • Key Contributions: Spearheaded development and implementation of improved instructional materials including several hands-on training aids.
09/1990 to 02/1996
Subject Matter Specialist , ,
  • US Coast Guard Training Center Yorktown, End of RT 238, Yorktown, VA 23690; Supervisor: Mr.
  • Larry Conely, Same Address, (757)856-2000 , You May Contact; Hours per week: 40; Salary: $3K+ per month.
  • Developed training materials, tests and course curricula.
  • Facilitated publishing of tests and training manuals.
  • Key Contribution: Instrumental in rewrite of core training manual and revision of several additional manuals.
Education
Expected in 1975
Bachelor of Arts:
Eisenhower College - Seneca Falls, New York
GPA:
  • Coursework in Professional Prospecting Skills
Expected in 1972
Diploma:
Rome Free Academy High School - Rome, New York
GPA:


 

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Resume Overview

School Attended

  • Eisenhower College
  • Rome Free Academy High School

Job Titles Held:

  • Immigration Services Officer
  • Immigration Services Officer
  • Immigration Services Assistant
  • Immigration Services Assistant
  • General Office Worker Worker
  • Facility Manager
  • Operations Manager
  • Officer in Charge
  • Subject Matter Expert
  • Executive Petty Officer
  • QM School Chief/Training Manager
  • Subject Matter Specialist

Degrees

  • Bachelor of Arts
  • Diploma

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