immigration services officer resume example with 15+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Highly motivated Immigration Services Officer possessing excellent organizational and analytical skills. Confident decision-maker offering strong attention to detail while researching and reviewing documents and making adjudicative decisions for immigration benefit. A fast learner who is able to self manage and assist others. Seeking a position with U.S. Citizenship and Immigration Services (USCIS) agency where I am confident that I am able to perform the duties that the position holds perfectly.

  • Highly Analytical
  • Detail oriented
  • Organizational skills
  • Excellent communication skills
  • Complex problem-solver
  • Self-Managed
  • Friendly and People-Oriented
  • Strong work ethic
  • High technical competency
Education and Training
San Diego State University San Diego, CA Expected in 2009 Bachelor of Arts : Business Administration - GPA :
  • Overall Cumulative Total GPA: 3.16
Experience & Accomplishments
Department Of Homeland Security - Immigration Services Officer
Kearney, NE, 02/2020 - Current
  • Adjudicated petitions to Remove Conditions on Residence (form I-751) and Petitions for Alien Relative (Form I-130).
  • Adjudicated I-130 petitions in both paper and electronic format (ELIS).
  • Adjudicated petitions rendering decisions consistent with immigration laws, regulations, precedent decisions and USCIS policy. Discretion was applied using these sources to accurately yield an appropriate decision for the benefit sought with minimal supervision.
  • Requested initial and additional evidence when required for adjudication for all form types.
  • Accessed multiple electronic systems with proficiency including PCQS, CIS2, Claims 3, ELIS, CCD, EARM, TECS, RAILS, and CPMS to ensure databases are accurate and updated with appropriate information and decisions.
  • Conducted records and security checks in accordance with all applicable DHS/USCIS laws and policies to identify possible fraud and to help insure national security.
  • Successfully identified fraud indicators and referred to the Service Center Fraud Detection Operation (CFDO) with concurrence from supervisor.
  • Referred cases to Background Checks Unit (BCU) and analyzed the resolution memos for proper course of action in the adjudicative process.
  • Able to quickly become proficient in new systems and form types. This has allowed me to assist other officers in both accessing systems and adjudication guidance.
  • Prepared a how to guide after the I-751 Denial training for fellow officers to assist them with abandonment denials when no hands on training was available at the time due to COVID-19.
  • My direct supervisor has recognized me for my willingness to assist others and has recommended I join a coaching program.
JP Morgan Chase - Underwriter Level 3
City, STATE, 07/2017 - 01/2020

JP Morgan Chase
1401 E Valley Pkwy
Escondido, CA 92025 United States

Supervisor: Paula Miller (858-677-4153)
Okay to contact this Supervisor: Contact me first

  • My duties include reviewing auto loan applications from across the United States submitted to JP Morgan Chase to be considered for financing. I primarily review applicant's credit history along with other factors to determine if applicant qualifies for the credit requested. Decisions may also require interviews with customers that may assist with the decision outcome. A constant communication is also required with the dealerships to maintain the support level that needs to be provided. All reviews and assessments are documented, all reasons for and against an application are thoroughly notated in the file by me. All steps are done promptly as turn around time is essential in the industry, often requiring just minutes to review the application and make a decision. Additional duties include providing support to my team members as a level 3 underwriter with higher approval limit. I'm also responsible for review all contractual documents when issues arise with their inaccuracy. Identifying problems, and contacting the responsible parties for resolution
  • My related skills include accurately analyzing the information provided and producing sound judgment that is within policy and guidelines. This includes reviewing applications, credit reports, tax returns and pay stubs in addition to often reviewing immigration documents to meet company's lending guidelines. I am also tasked with reviewing further contractual documents for accuracy and validity in the funding phase
  • Initially, I applied for Underwriter Level 1 position but was immediately promoted to Underwriter Level 2 based on my qualifications. After 12 months, I was promoted to Underwriter Level 3 with lending authority of up to $150,000 and responsibility for concurring all applications for underwriters in lower lending positions. I have been a top 100 QC Compliant underwriter every quarter since I started my position. I have kept an upward mobility since starting in July of 2017, which I believe is the result of my exceptional work ethic and performance
  • Received recognition from my manager within first 6 months for going above and beyond on the tasks assigned to me. In addition, also placed in the top 10 underwriters (out of 350+) in QC policy Audits with in the first 3 months after given my lending authority. I have consistently outperformed my requirements and am in top rankings report quarter over quarter
Credit Union Acceptance Group - Indirect Lending Officer
City, STATE, 12/2005 - 06/2017

Credit Union Acceptance Group
4422 Glacier Ave
Ste E
San Diego, CA 92120 United States

Supervisor: Mariam Janan (XXX-606-0031)
Okay to contact this Supervisor: Yes

  • Managed day-to-day operations, including supervision and assignment delegation for 4-member team
  • Made proper and sound judgement in lending decisions and also reviewed my colleagues work
  • Reviewed and analyzed auto loan applications and promptly input loan decisions. Established applicant's credit worthiness within guidelines (Prime and Sub-prime applications) Interviewed applicants to gather further information to help aid in the decision-making process
  • As a smaller lender, it was an all hands-on operation from beginning to end. This required all contractual documents to be reviewed by me for accuracy. All product contracts needed to review for validity, accuracy and completion

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Resume Overview

School Attended

  • San Diego State University

Job Titles Held:

  • Immigration Services Officer
  • Underwriter Level 3
  • Indirect Lending Officer


  • Bachelor of Arts

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