Qualified Customer Service with five years in fast-paced customer service and call
center environment.
Personable and professional under pressure.
Detail-oriented ABA Program Supervisor skilled in assessment, interview, analysis,
and case management.
Effective at working with clients from the Autism Spectrum.
Passionate about providing meaningful support and services to all clients.
Dynamic Communicator in multicultural environments, with proven abilities in
transcription, translation and presentation.
Adept at blending strong decision-
making abilities with outstanding organizational skills, solid leadership attributes,
and successful interpersonal relationship-building techniques.
Highly motivated and hardworking Immigration Services Officer (ISO1) in offering a
strong attention to detail while researching and reviewing documents and making
adjudicative decision for immigration benefit.
Obtaining an Immigration Services Officer II (ISO2) position with U.S.Citizenship and
Immigration Services (USCIS) agency whereby my academic background,
interpersonal and analytical skills can be utilized and developed.
Skills
Exceptional interpersonal communication
Excellent time management skills
Effective problem solver
Customer-focused
Excellent judgment
Strong work ethic
Strong written and verbal communication skills
Analytical
Culturally-sensitive
Report writing
Strong decision maker
Data collection
MS Office proficiency
Fluent in Vietnamese
Work History
Immigration Services Officer(ISO1), GS9, Step 3, 03/2017 - Current Csd Autism Services – Dublin, CA,
Research and analyze form I130 to establish the relationship between petitioner and beneficiary.
Research and analyze form I130 (suspect marriage) to establish bona-fide marriage between petitioner and beneficiary
Conduct security check and
update databases with appropriate information and decisions.
Adhere to all confidentiality requirements at all times.
Draft and issue Request for Evidence to applicants and Memo to relocate files to Field Office.
Draft and issue Denial Letter to applicants and Memo to BIA
Assist Naturalization Ceremony which includes applicants
check-in, collecting permanent resident cards, and distributing
Certificate of Naturalization to applicants.
Researched by using available electronic systems to verify numerous established data
points and answered general and case-specific immigration inquiries at USCIS
information room, which are open to the public in an accurate and empathetic manner.
Researched, reviewed, conducted security check, and responded accurate information to customers' inquiries through SRMT system, and
updated databases with appropriate information and decisions.
Adhere to all confidentiality requirements at all times.
Reviewed, researched, conducted security check, conducted interview, adjudicated and made final decision for forms N-400, N-600.
Independently drafted and issued Request for Evidence letter as well as denial decision to applicants.
Reviewed and conducted security check for form I-131 and I-485.
Monthly supported Naturalization Ceremony which includes applicants check-in, collecting permanent resident cards, and distributing Certificate of Naturalization to applicants.
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