- Montgomery Street, San Francisco, CA 94105
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
- Qualified Customer Service with five years in fast-paced customer service and call
center environment.
- Personable and professional under pressure.
- Detail-oriented ABA Program Supervisor skilled in assessment, interview, analysis,
and case management.
- Effective at working with clients from the Autism Spectrum.
- Passionate about providing meaningful support and services to all clients.
- Dynamic Communicator in multicultural environments, with proven abilities in
transcription, translation and presentation.
- Adept at blending strong decision-
making abilities with outstanding organizational skills, solid leadership attributes,
and successful interpersonal relationship-building techniques.
- Highly motivated and hardworking Immigration Services Officer (ISO1) in offering a
strong attention to detail while researching and reviewing documents and making
adjudicative decision for immigration benefit.
- Obtaining an Immigration Services Officer II (ISO2) position with U.S.Citizenship and
Immigration Services (USCIS) agency whereby my academic background,
interpersonal and analytical skills can be utilized and developed.
- Exceptional interpersonal communication
- Excellent time management skills
- Effective problem solver
- Customer-focused
- Excellent judgment
- Strong work ethic
| - Strong written and verbal communication skills
- Analytical
- Culturally-sensitive
- Report writing
- Strong decision maker
- Data collection
- MS Office proficiency
|
Immigration Services Officer(ISO1), GS9, Step 3, 03/2017 - Current
Csd Autism Services – Dublin, CA, - Research and analyze form I130 to establish the relationship between petitioner and beneficiary.
- Research and analyze form I130 (suspect marriage) to establish bona-fide marriage between petitioner and beneficiary
- Conduct security check and
update databases with appropriate information and decisions.
- Adhere to all confidentiality requirements at all times.
- Draft and issue Request for Evidence to applicants and Memo to relocate files to Field Office.
- Draft and issue Denial Letter to applicants and Memo to BIA
- Assist Naturalization Ceremony which includes applicants
check-in, collecting permanent resident cards, and distributing
Certificate of Naturalization to applicants.
Immigration Services Officer (ISO1), GS9, Step 2, 06/2016 - 03/2017
Nexus Treatment – Baltimore, MD, - Researched by using available electronic systems to verify numerous established data
points and answered general and case-specific immigration inquiries at USCIS
information room, which are open to the public in an accurate and empathetic manner.
- Researched, reviewed, conducted security check, and responded accurate information to customers' inquiries through SRMT system, and
updated databases with appropriate information and decisions.
- Adhere to all confidentiality requirements at all times.
- Reviewed, researched, conducted security check, conducted interview, adjudicated and made final decision for forms N-400, N-600.
- Independently drafted and issued Request for Evidence letter as well as denial decision to applicants.
- Reviewed and conducted security check for form I-131 and I-485.
- Monthly supported Naturalization Ceremony which includes applicants check-in, collecting permanent resident cards, and distributing Certificate of Naturalization to applicants.
Immigration Services Officer (ISO1), GS9, Step1, 01/2016 - 06/2016
Livius – Newton, MA, - Active Security Clearance
- Completed Basic Training in Charleston, South Carolina
- Ensured all immigration procedures are in compliance with existing immigration
policy, rules and legislation
- Adjudicated Forms I-130, I-90 by applying appropriate immigration laws, policies
and procedures
- Drafted and issued approval and denial decision based on statutes, regulations and immigration
laws
- Completed security check for form I-765 using available electronic system.
Language Evaluator, 2015 - Current
Radiant Logistics, Inc. – Alexandria, VA, - Schedule and administer oral tests in the Vietnamese Language for examiners
- Score, analyze, and tabulates the results of the assessments.
- Maintain records of initial and annual assessment results for all examiners assessed.
ABA Case Supervisor, 09/2014 - 2016
Silicon Valley Applied Behavior Analysis SVABA – City, STATE, - Assessed autistic children, interviewed parents, care-givers, and teachers in order to
analyze and develop individual ABA programs
- Prepared, supervised, and modified ABA teaching procedures
- Developed and monitored program data and anecdotal therapy notes
- Reviewed and provided written narrative reports of student performance, progress,
and behavior.
Interpreter and Translator, 2013 - 2015
TransPerfect – City, STATE, - Interpreted and translated from the Vietnamese language to the English Language and
English to Vietnamese for customers who need service in language.
- Addressed and resolved customer product complaints professionally.
- Managed customer calls effectively, and efficiently in a complex, fast-paced and
challenging call center environment.
Behavior Interventionist, 09/2012 - 06/2014
Easter Seals – City, , - Led activities that developed students' physical, emotional and social growth.
- Gathered, analyzed and evaluated behaviors in order to create suitable lesson plans
to fulfill the need of each child.
- Consistently communicated with parents and co-worker every week to report each
case.
- Documented and updated information on datasheets after each session to manage the
process of the child.
Tutor, 07/2009 - 04/2012
Americorp – City, STATE, - Provided in-class support to students in grades 1 and 2.
- Tutored individual students as well as small groups to improve math, reading and
writing skills.
- Supervised an average of 20 students in classrooms, halls, cafeterias, schoolyards,
and on field trips.
Customer Service Representative, 05/2005 - 05/2007
Vina Touch – City, STATE, - Effectively managed a high-volume of inbound and outbound customer calls.
- Addressed and resolved customer product complaints professionally.
- Gathered and verified all required customer information for tracking purposes.
- Accurately documented, researched, and resolved customer service issues.
- Identified chronic customer issues by creating and maintaining customer complaint
log.
- Resolved service, pricing, and technical problems for customers by asking clear and
specific questions.
- Acted professionally and patiently when addressing negative customer feedback.
- Greeted customers entering the store to ascertain what each customer wanted or
needed.
- Investigated and resolved customer inquiries.
Master of Arts: Teaching English for Second Language Learner , Expected in 2012
-
San Jose State University - San Jose, CA
GPA:
- 3.72 GPA
- Member of the Americrop
Bachelor of Arts: Linguistics , Expected in 2010
-
San Jose State University - San Jose, CA
GPA:
- 3.0 GPA
- Member of the Americrop
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