Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
  • Qualified Customer Service with five years in fast-paced customer service and call center environment.
  • Personable and professional under pressure.
  • Detail-oriented ABA Program Supervisor skilled in assessment, interview, analysis, and case management.
  • Effective at working with clients from the Autism Spectrum.
  • Passionate about providing meaningful support and services to all clients.
  • Dynamic Communicator in multicultural environments, with proven abilities in transcription, translation and presentation.
  • Adept at blending strong decision- making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • Highly motivated and hardworking Immigration Services Officer (ISO1) in offering a strong attention to detail while researching and reviewing documents and making adjudicative decision for immigration benefit.
  • Obtaining an Immigration Services Officer II (ISO2) position with U.S.Citizenship and Immigration Services (USCIS) agency whereby my academic background, interpersonal and analytical skills can be utilized and developed.
Skills
  • Exceptional interpersonal communication
  • Excellent time management skills
  • Effective problem solver
  • Customer-focused
  • Excellent judgment
  • Strong work ethic
  • Strong written and verbal communication skills
  • Analytical
  • Culturally-sensitive
  • Report writing
  • Strong decision maker
  • Data collection
  • MS Office proficiency
  • Fluent in Vietnamese  


Work History
Immigration Services Officer(ISO1), GS9, Step 3, 03/2017 - Current
Csd Autism Services Dublin, CA,
  • Research and analyze form I130 to establish the relationship between petitioner and beneficiary.
  • Research and analyze form I130 (suspect marriage) to establish bona-fide marriage between petitioner and beneficiary
  • Conduct security check and update databases with appropriate information and decisions.
  • Adhere to all confidentiality requirements at all times.
  • Draft and issue Request for Evidence to applicants and Memo to relocate files to Field Office.
  • Draft and issue Denial Letter to applicants and Memo to BIA
  • Assist Naturalization Ceremony which includes applicants check-in, collecting permanent resident cards, and distributing Certificate of Naturalization to applicants. 
Immigration Services Officer (ISO1), GS9, Step 2, 06/2016 - 03/2017
Nexus Treatment Baltimore, MD,
  • Researched by using available electronic systems to verify numerous established data points and answered general and case-specific immigration inquiries at USCIS information room, which are open to the public in an accurate and empathetic manner.
  • Researched, reviewed, conducted security check, and responded accurate information to customers' inquiries through SRMT system, and updated databases with appropriate information and decisions.
  • Adhere to all confidentiality requirements at all times.
  • Reviewed, researched, conducted security check, conducted interview, adjudicated and made final decision for forms N-400, N-600.
  • Independently drafted and issued Request for Evidence letter as well as denial decision to applicants.
  • Reviewed and conducted security check for form I-131 and I-485.
  • Monthly supported Naturalization Ceremony which includes applicants check-in, collecting permanent resident cards, and distributing Certificate of Naturalization to applicants. 
Immigration Services Officer (ISO1), GS9, Step1, 01/2016 - 06/2016
Livius Newton, MA,
  • Active Security Clearance
  • Completed Basic Training in Charleston, South Carolina
  • Ensured all immigration procedures are in compliance with existing immigration policy, rules and legislation
  • Adjudicated Forms I-130, I-90 by applying appropriate immigration laws, policies and procedures
  • Drafted and issued approval and denial decision based on statutes, regulations and immigration laws
  • Completed security check for form I-765 using available electronic system.
Language Evaluator, 2015 - Current
Radiant Logistics, Inc. Alexandria, VA,
  • Schedule and administer oral tests in the Vietnamese Language for examiners
  • Score, analyze, and tabulates the results of the assessments.
  • Maintain records of initial and annual assessment results for all examiners assessed.
ABA Case Supervisor, 09/2014 - 2016
Silicon Valley Applied Behavior Analysis SVABA City, STATE,
  • Assessed autistic children, interviewed parents, care-givers, and teachers in order to analyze and develop individual ABA programs
  • Prepared, supervised, and modified ABA teaching procedures
  • Developed and monitored program data and anecdotal therapy notes
  • Reviewed and provided written narrative reports of student performance, progress, and behavior.
Interpreter and Translator, 2013 - 2015
TransPerfect City, STATE,
  • Interpreted and translated from the Vietnamese language to the English Language and English to Vietnamese for customers who need service in language.
  • Addressed and resolved customer product complaints professionally.
  • Managed customer calls effectively, and efficiently in a complex, fast-paced and challenging call center environment.
Behavior Interventionist, 09/2012 - 06/2014
Easter Seals City, ,
  • Led activities that developed students' physical, emotional and social growth.
  • Gathered, analyzed and evaluated behaviors in order to create suitable lesson plans to fulfill the need of each child.
  • Consistently communicated with parents and co-worker every week to report each case.
  • Documented and updated information on datasheets after each session to manage the process of the child.
Tutor, 07/2009 - 04/2012
Americorp City, STATE,
  • Provided in-class support to students in grades 1 and 2.
  • Tutored individual students as well as small groups to improve math, reading and writing skills.
  • Supervised an average of 20 students in classrooms, halls, cafeterias, schoolyards, and on field trips.
Customer Service Representative, 05/2005 - 05/2007
Vina Touch City, STATE,
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Accurately documented, researched, and resolved customer service issues.
  • Identified chronic customer issues by creating and maintaining customer complaint log.
  • Resolved service, pricing, and technical problems for customers by asking clear and specific questions.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Investigated and resolved customer inquiries.
Education
Master of Arts: Teaching English for Second Language Learner , Expected in 2012
-
San Jose State University - San Jose, CA
GPA:
  • 3.72 GPA
  • Member of the Americrop
Bachelor of Arts: Linguistics , Expected in 2010
-
San Jose State University - San Jose, CA
GPA:
  • 3.0 GPA
  • Member of the Americrop

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

74Average

resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended

  • San Jose State University
  • San Jose State University

Job Titles Held:

  • Immigration Services Officer(ISO1), GS9, Step 3
  • Immigration Services Officer (ISO1), GS9, Step 2
  • Immigration Services Officer (ISO1), GS9, Step1
  • Language Evaluator
  • ABA Case Supervisor
  • Interpreter and Translator
  • Behavior Interventionist
  • Tutor
  • Customer Service Representative

Degrees

  • Master of Arts
  • Bachelor of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: