Immigration Service Officer Resume Example United States Citizenship & Immigration Services (USCIS)

IMMIGRATION SERVICE OFFICER

Professional Summary

Experienced government professional with strong collaborative and customer service skills. Prior experience in banking.

Skills

Work History

Immigration Service Officer, 05/2008 to 07/2016
United States Citizenship & Immigration Services (USCIS) – New York, NY

Determined client eligibility through research and interviews.
Analyzed applications and case histories for legal sufficiency.
Examined financial, tax, and other documents for inconsistencies.
Achieved higher than average fraud detection rate through attention to detail.
Investigated and appropriately applied government regulations.
Worked directly with other government entities to to achieve correct evaluation.
Resolved client inquiries through written and oral communication.
Mentored officers in procedures and problem resolution.
Worked independently with minimal supervision in a deadline oriented environment.
Maintained required data systems.

Onboarding Assistant, 10/2007 to 05/2008
UBS Financial – Weehawken, NJ

Analyzed financial forms completed by new clients for completeness and accuracy.
Appropriately applied firm policy and government regulations.
Maintained a shared database with internal partners.

Assistant Move Coordinator, 03/2007 to 08/2007
Graebel Van Lines – Randolph, NJ

Worked collaboratively with move coordinators to answer client questions and resolve complaints.
Provided customer service orally and in writing.
Maintained time sensitive record systems for numerous concurrent projects.

Tax Preparer, 01/2007 to 03/2007
Liberty Tax Service – Port Jervis, NY

Prepared tax returns through client interviews.
Complied with requisite government and firm regulations.
Achieved proficiency on the regulation exam on my first attempt and was the only team member to do so.
Doubled the number of completed returns over the prior year.

Sales Coordinator, 02/2004 to 05/2006
84 Lumber – Lafayette, NJ

Supported the outside sales force and served as liaison between management and the outside sales force.
Prepared detailed written quotations and coordinated with management to create special pricing.
Ensured that vendors delivered material on time, in good condition, and as ordered.
Evaluated vendors for quality, speed, and price of materials.
Trained new hires in ordering policy and procedure.
Reported to management about deviations from policy and procedure by the outside sales force.
Awarded bonuses for exceeding the monthly outside sales goal.

Education

Bachelor of Arts: Theater Arts, 1992
Drew University - Madison, NJ

Resume Overview

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