Jessica Claire
- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
Professional Summary
Experienced government professional with strong collaborative and customer service skills. Prior experience in banking.
Skills
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Work History
Immigration Service Officer, 04/2008 to 06/2016
Apex Systems – Durham, NC,
Apex Systems – Durham, NC,
- Determined client eligibility through research and interviews.
- Analyzed applications and case histories for legal sufficiency.
- Examined financial, tax, and other documents for inconsistencies.
- Achieved higher than average fraud detection rate through attention to detail.
- Investigated and appropriately applied government regulations.
- Worked directly with other government entities to to achieve correct evaluation.
- Resolved client inquiries through written and oral communication.
- Mentored officers in procedures and problem resolution.
- Worked independently with minimal supervision in a deadline oriented environment.
- Maintained required data systems.
Onboarding Assistant, 09/2007 to 04/2008
Jackson Hewitt – Rincon, GA,
Jackson Hewitt – Rincon, GA,
- Analyzed financial forms completed by new clients for completeness and accuracy.
- Appropriately applied firm policy and government regulations.
- Maintained a shared database with internal partners.
Assistant Move Coordinator, 02/2007 to 07/2007
First Hospitality Group Inc – Reynoldsburg, OH,
First Hospitality Group Inc – Reynoldsburg, OH,
- Worked collaboratively with move coordinators to answer client questions and resolve complaints.
- Provided customer service orally and in writing.
- Maintained time sensitive record systems for numerous concurrent projects.
Tax Preparer, 2007 to 02/2007
Liberty Tax Service – City, STATE,
Liberty Tax Service – City, STATE,
- Prepared tax returns through client interviews.
- Complied with requisite government and firm regulations.
- Achieved proficiency on the regulation exam on my first attempt and was the only team member to do so.
- Doubled the number of completed returns over the prior year.
Sales Coordinator, 01/2004 to 04/2006
84 Lumber – City, STATE,
84 Lumber – City, STATE,
- Supported the outside sales force and served as liaison between management and the outside sales force.
- Prepared detailed written quotations and coordinated with management to create special pricing.
- Ensured that vendors delivered material on time, in good condition, and as ordered.
- Evaluated vendors for quality, speed, and price of materials.
- Trained new hires in ordering policy and procedure.
- Reported to management about deviations from policy and procedure by the outside sales force.
- Awarded bonuses for exceeding the monthly outside sales goal.
Education
Bachelor of Arts: Theater Arts, Expected in 1992
Jessica University - Madison, NJ
Jessica University - Madison, NJ
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School Attended
- Jessica University
Job Titles Held:
- Immigration Service Officer
- Onboarding Assistant
- Assistant Move Coordinator
- Tax Preparer
- Sales Coordinator
Degrees
- Bachelor of Arts
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