Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Experienced government professional with strong collaborative and customer service skills. Prior experience in banking.

  • Extremely organized
  • Strong verbal communication
  • Conflict resolution
  • Self-motivated
  • Client assessment and analysis
  • Strong written communication
  • Staff development
Work History
Immigration Service Officer, 04/2008 to 06/2016
Apex SystemsDurham, NC,
  • Determined client eligibility through research and interviews.
  • Analyzed applications and case histories for legal sufficiency.
  • Examined financial, tax, and other documents for inconsistencies.
  • Achieved higher than average fraud detection rate through attention to detail.
  • Investigated and appropriately applied government regulations.
  • Worked directly with other government entities to to achieve correct evaluation.
  • Resolved client inquiries through written and oral communication.
  • Mentored officers in procedures and problem resolution.
  • Worked independently with minimal supervision in a deadline oriented environment.
  • Maintained required data systems.

Onboarding Assistant, 09/2007 to 04/2008
Jackson HewittRincon, GA,
  • Analyzed financial forms completed by new clients for completeness and accuracy.
  • Appropriately applied firm policy and government regulations.
  • Maintained a shared database with internal partners.
Assistant Move Coordinator, 02/2007 to 07/2007
First Hospitality Group IncReynoldsburg, OH,
  • Worked collaboratively with move coordinators to answer client questions and resolve complaints.
  • Provided customer service orally and in writing.
  • Maintained time sensitive record systems for numerous concurrent projects.
Tax Preparer, 2007 to 02/2007
Liberty Tax ServiceCity, STATE,
  • Prepared tax returns through client interviews.
  • Complied with requisite government and firm regulations.
  • Achieved proficiency on the regulation exam on my first attempt and was the only team member to do so.
  • Doubled the number of completed returns over the prior year.
Sales Coordinator, 01/2004 to 04/2006
84 LumberCity, STATE,
  • Supported the outside sales force and served as liaison between management and the outside sales force.
  • Prepared detailed written quotations and coordinated with management to create special pricing.
  • Ensured that vendors delivered material on time, in good condition, and as ordered.
  • Evaluated vendors for quality, speed, and price of materials.
  • Trained new hires in ordering policy and procedure.
  • Reported to management about deviations from policy and procedure by the outside sales force.
  • Awarded bonuses for exceeding the monthly outside sales goal.
Bachelor of Arts: Theater Arts, Expected in 1992
Jessica University - Madison, NJ

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  • Jessica University

Job Titles Held:

  • Immigration Service Officer
  • Onboarding Assistant
  • Assistant Move Coordinator
  • Tax Preparer
  • Sales Coordinator


  • Bachelor of Arts

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