Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Communicate effectively orally and in writing to Supervisor and peers. Combine patience, determination, and persistence to troubleshoot issues. Skilled at evaluating options and generating solutions. TEAMWORK / CUSTOMER SERVICE: Ability to interact and effectively communicate with people from diverse backgrounds. Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times. Thrive in a team environment and work well with others.
  • Microsoft Applications
  • Accuracy
  • National
  • 45 wpm
  • NFTS
  • Customer service skills
  • Communication Skills
  • Problem Solving
  • Honesty
  • Reliability
  • Flexibility
Work History
01/2016 to Current Immigration Service Assistant City Of Indianapolis And Marion County | Indianapolis, IN,
  • Supervisor: Patsy Johnson (916) 492-7356 Full-time: 40 hours a week, $45386 a year Assist Immigration Services Officers in the adjudication process of allowing Lawful Permanent Residents to obtain benefits and become naturalized citizens of the United States.
  • ANALYSIS: Maintains information in multiple tracking systems for over 2,000 Visa petitions and over 300 Adjustment of Status Packages within Sacramento Field Office.
  • Tracker gives ability to gather pertinent data, recognize solutions to issues, and to give accurate statistics to Field Office Director, District Director, and Western Region weekly.
  • Researches, collects, correlate, and analyze data in order to prepare reports.
  • Reviews reports for management and manages special reports.
  • Ensures all HQ protocols are followed.
  • COMMUNICATION: Communicates effectively orally and in writing.
  • Wrote standard operating procedures on how Record of Proceedings should be created and flowed through the Sacramento Field Office.
  • Coordinate customer appointments, interviews, and oath ceremonies communicating Provide direct customer service to customers and their representatives.
  • Methodically planning and organizing work to ensure timely completion; communicating clearly, both orally and in writing and providing excellent customer service in person-to-person situations.
  • TEAMWORK / : Consistently provides peer-to-peer training with colleagues to ensure job is done correctly the first time.
  • Deals efficiently with colleagues and applicants by listening and offering help when needed.
  • Ensures clerical team finishes daily tasks and takes on extra work when needed.
  • ADJUDICATION: Helps in adjudication process by pre-processing applications and petitions using available electronic systems through.
  • Manage correspondence, maintain customer support, processing documents and fees, performing analysis on files, reports, and information systems or databases.
  • Creates, issues, stamps, updates, routes, and serves documents and process fees in accordance with established procedures.
  • Ensures proper amounts are received, refunds are returned, and amounts are deposited and entered in the system.
  • SECURITY: Accesses USCIS data systems to extract information concerning background checks and assist in the detection of fraud.
  • Safeguards personally identifiable and sensitive information.
  • Conducts security checks in accordance with all applicable DHS/USCIS laws and policies.
  • Conducts file searches for aliases and dates of birth and criminal behavior.
  • Reports all instances of fraud or suspected fraud, including misrepresentation of identity, submission of fraudulent or altered documents, and patterns discerned by review and analysis of submitted petitions and applications.
  • Responded to citizens’ complaints and requests for information and services.
  • Responded to all inquiries from the general public in a prompt and professional manner.

09/2015 to 01/2016 Records Clerk City Of Manteca, Ca | Manteca, CA,

  • Excellent Communication Skills
  • Microsoft Office Proficiency
  • Time Management
  • Customer Inquiries
  • Strong Problem Solver
  • Monthly Reports
  • Team Player
  • Order Processing
  • Inventory Control
  • Meticulous Attention To Detail

06/2013 to 09/2015 General Office Worker Denair Unified School District | Denair, CA,
  • Accesses data systems to extract information concerning background checks that assists USICS.
  • Safeguard personally identifiable and sensitive information.
  • Conduct security checks in accordance with all applicable DHS/USCIS laws and policies Manager
  • Customer Service
  • Microsoft Office Proficiency
  • Receptionist Area
  • Incoming Mail
  • Time Management
  • Managed Office Supplies
  • Dedicated Team Player
  • Clean Reception Area
  • Strong Problem Solver
  • In-Person Requests
  • Excellent Communication Skills
  • Multiple Tasks
  • Daily Office Operations
  • Proficiency with Excel Spreadsheets
  • Data Entry
  • Communication Skills

01/2009 to 08/2011 Recreation Specialist I Manteca Parks And Recreation | City, STATE,
  • Supervisor: Katheleen (209) 456-8600 Part-time: 15 hours a week, $6723.60 a year Voice and face of the Manteca Parks and Recreation Department, responsible for all recreation equipment, children, and paperwork.
  • Was responsible for keeping children safe, making sure all rules and procedures were followed, and making sure the children had a fun education environment.
  • ANALYSIS: Performed assignments under close guidance of the Site Supervisor by organizing games, helping with homework, planning and performing educational activities, and teaching children social skills COMMUNICATION: Greeted all parents and assessed their needs upon arrival.
  • Gave daily reports to parents on their children and their development.
  • Composed routine correspondence for the Manteca Parks and Recreation Office on making sure that every child's necessary paperwork was on file and up to date.
  • Helped prepare nutritional snacks, while taking into account various children's allergies and special diets.
  • TEAMWORK / CUSTOMER SERVICE: Worked closely with Site Supervisor and staff to ensure that all children and parents were met.
  • Commended in monthly meetings for being a team player and hard worker.
01/2009 to 05/2011 Cashier The Grove | City, STATE,
  • Supervisor: Francis (209) 946-2285 Part-time: 15 hours a week, $6240 a year The face of the company greeting customers as they entered the establishment.
  • Keeping a record of financial transactions, monitor inventory, organization and cleanliness of the establishment.
  • ANALYSIS: Performed assignments under minimal supervision of the guidance of supervisor by organizing displays, assisting customers, stocking shelves, organizing shelves, maintain records of all transactions.
  • Resolve customer problems and accurately process a high volume of transactions on a daily basis.
  • COMMUNICATION: Spoke to all customers upon arrival and departure.
  • Gave daily reports to supervisor on what items were low on stock and any ideas on better ways to improve the store.
  • Known for a strong work ethic, excellent communication skills and the ability to deliver high quality customer service.
  • TEAMWORK / CUSTOMER SERVICE: Worked closely with staff to ensure that all customer's needs were met.
  • Commended for my exceptional customer service, willingness to go above and beyond, and being dependable and reliable.
Expected in December 2015 B.A | Social Science Sports Medicine and Psychology University of the pacific, , GPA:
Social Science Sports Medicine and Psychology Cosumnes river college
Expected in May 2015 A.A | Social Science and Liberal Studies Weston ranch high school, , GPA:
Social Science and Liberal Studies
Expected in May 2008 High School Diploma | SOUTHERN NEW HAMPSHIRE UNIVERSITY, , GPA:
Expected in July 2018 M.A | Criminal Justice , , GPA:
Criminal Justice Counterterrorism in progress- graduation date
Additional Information
  • Accomplishments Published a book Achieved Excellence Ratings for performance Perfect Attendance Award Acknowledged for being a Team Player and willingness to help others

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School Attended

  • University of the pacific
  • Weston ranch high school

Job Titles Held:

  • Immigration Service Assistant
  • Records Clerk
  • General Office Worker
  • Recreation Specialist I
  • Cashier


  • B.A
  • A.A
  • High School Diploma
  • M.A

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