Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Operations Research Analyst with analytical skills and track record of identifying complex issues, collecting information and developing practical solutions to problems. Written and oral communication skills useful in summarizing and presenting findings to decision-makers and developing strategic recommendations. Self-motivated with desire to advance professionally as evidenced by continuing education in Medical coding and billing.

  • Contract management
  • Oversight and Supervision
  • Records
  • Project management
  • Compliance
  • Microsoft Office (Word, Excel, PowerPoint, Access)
  • Written and oral communications;
  • Research
  • Leadership
  • System integration
  • Root Cause Analysis
  • Analytical and Critical Thinking
  • Teamwork and Collaboration
  • Critical Thinking
  • Planning and Coordination
Work History
Immigration Service Analyst, 09/2010 - 11/2021
US Citizenship And Immigration Service City, STATE,
  • Designed data optimization and interfaces for user interaction.
  • Performed validation and testing of models to promote adequacy and reformulate models as necessary.
  • Identified and analyzed project risks and developed mitigation strategies.
  • Created models to forecast and predict quantitative and comparative evaluations of various business solutions.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Prepared variety of different written communications, reports and documents to ensure smooth operations.
  • Participated in team-building activities to enhance working relationships.
  • Improved operations through consistent hard work and dedication.
  • Managed on-site evaluations, internal audits and customer surveys.
  • Developed team communications and information for meetings.
  • Developed written documents and reports related to programs and operations.
  • Devised modeling and measuring techniques using statistical and engineering methods.
  • Developed and maintained courteous and effective working relationships.
  • Managed team of 9 employees, overseeing hiring, training, and professional growth of employees
Supervisory Immigration Service Analyst/Records Manager, 12/2000 - 09/2010
Immigration And Naturalization Service City, STATE,
  • Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity.
  • Scanned paper documents into computer and assigned identification numbers to simplify tracking process.
  • Logged Freedom of Information Act (FOIA) requests and verified eligibility of documents for release to requestors.
  • Maintained records department document tracking database to follow documents' migration through processing sequence.
  • Contacted 10% document requestors and obtained additional information required to process document requests.
  • Forwarded documents requiring legal review to Litigation department to obtain instructions for subsequent document resolution.
  • Managed regulatory requirements and audit support needs by completing and submitting accurate paperwork.
  • Supported end-user access requirements by establishing compliant systems and effective access policies.
  • Assisted in continuous improvement activities while developing and maintaining resulting documents.
  • Transmitted documents, organized revisions and tracked changes.
  • Gathered, reviewed and input audit reports each day using ; USCIS software.
  • Maintained legally compliant, highly secure and user-friendly content to facilitate smooth use by internal and external stakeholders.
  • Compared incoming data against quality, integrity and accuracy expectations, identified faults and affected timely remedies.
  • Reviewed and approved all client contracts prior to submission.
  • Communicated with clients to review contracts, answer questions and determine special circumstances.
  • Built and updated diverse documents, charts, tables and mail merges using various programs.
  • Modified and maintained tools to support operations and business process creation using Adobe Acrobat, SharePoint, Excel and Access capabilities.
  • Prepared documents for projects in accordance with project manager, team or client specifications.
  • Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
  • Analyzed contract documents to identify ambiguity and conflicts between documents and specifications.
  • Identified areas of weakness and recommended or implemented process improvements.
  • Provided training to contract development teams on proper responses and areas of flexibility within contracts.
  • Provided leadership vision, direction and development of multiple complex and high-priority contracts between company and business partners.
  • Worked with internal team members to remedy issues with preemptive solutions.
  • Maintained organized and efficient document flows by using excellent planning and multitasking skills.
  • Converted documents from one application to another.
  • Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
  • Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.
  • Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity.
  • Managed file archival and information retrievals.
  • Utilized National File Tracking System to scan and clean up project documents.
Certification: Immigration Records Management , Expected in 2019
Records Management Department - New York, NY,
Certification: Contracts Management, Expected in 2019
Management Concepts Training School - Washington DC,
Certificate: Quality Assurance Surveillance And Evaluation , Expected in 9/2000
Records Management District Office - Burlington, VT
Certificate: Principles of Management And Program Analysis , Expected in 6/2000
Management Concepts Training School - Washington DC,
Certificate : Tool For Improving Performance Analytical , Expected in 4/2000
Management Concepts Training School - Washington DC,
GED diploma: , Expected in 4/1991
High School of Humanities - New York, NY
Additional Information
  • , Honorary Certificates and Awards – Honorable Mention Award participating in the Quality Assurance Surveillance Plan – 2003 Appreciation Award from the Army Recruit Battalion - 2003

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School Attended

  • Records Management Department
  • Management Concepts Training School
  • Records Management District Office
  • Management Concepts Training School
  • Management Concepts Training School
  • High School of Humanities

Job Titles Held:

  • Immigration Service Analyst
  • Supervisory Immigration Service Analyst/Records Manager


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  • Certification
  • Certificate
  • Certificate
  • Certificate
  • GED diploma

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