Immigration Case Manager resume example with 5 years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Multi-talented Case Manager with expertise in diverse environments. Hardworking and dedicated to top outcomes. Excellent time manager, communicator and problem solver.

  • Case management skills
  • Large caseload management
  • Case documentation
  • Immigration laws knowledge
  • Case assessments
San Francisco State University San Francisco, CA Expected in 05/2017 Bachelor of Arts : Latino and Latina Studies - GPA :

Relevant Courses: Latina/o Healthcare perspectives, Latina/o community mental health, Community organizing,
Community service learning, Central American US History & Heritage, Economic progress of Latinos in the U.S

City College of San Francisco San Francisco, CA Expected in 2015 Associate of Arts : Liberal Arts and General Studies - GPA :

Relevant Courses: Latinas in the U.S., Psychology of Race & Ethnic Relations, Child, family & Community, Child Growth & development, Women health issues

Year Up Bay Area San Francisco, CA, Expected in 2011 Certificate of Fundamentals of Computer technology : - GPA :

Intro to computers using PC’s, operating systems technologies, Computer technical Support

Work History
California Baptist University - Immigration Case Manager
Fort Collins, CO, 03/2019 - Current

• Meeting with 25 participants on average for face-to-face regularly as required by government contractual obligations
• Developing and maintaining accurate and complete case records for all ISAP Program Participants from entry to release from ISAP, maintaining confidentiality of all records
• Conducting intake interviews and orientation sessions with each ISAP Program Participant within contractual time frames
• Installing electronic monitoring equipment on ISAP Program Participants as necessary and monitoring compliance with electronic monitoring program
• Assisting Program Participants with acquiring travel documents from the countries of citizenship and maintaining a log of travel document information for each Program Participant
• Evaluating English proficiency of ISAP Program Participants to determine resources necessary to promote clear communication between ISAP staff and the participants
• Assess the needs and vulnerabilities of ISAP Program Participants, and connect them with appropriate resources within the community

  • Conduct home visits and observe participant's housing environment and make sure participant is living in a suitable place with basic necessities
  • Ensure participant's are complying with court hearings and conditions by DHS
Treasure Island Job Corps - Career Counselor
City, STATE, 08/2018 - 03/2019
  • Responsible for providing personal/career counseling for students to enhance student employ-ability and to ensure continued enrollment and quantifiable success in the program
  • Identifies and re-mediates student barriers to success and develops individualized student career educational plans
  • Ensures strict confidentiality of sensitive information and integrity of student data
  • Ensures student case load meets or exceeds DOL/Company performance goals
  • Responsible to provide students with comprehensive and individualized case management ensuring student progress, retention and completion of the Job Corps program
  • Establishes supportive/mentoring relationships with students throughout their enrollment and provides personal, educational and career counseling
  • Provides ongoing assessment of student progress in Academics, Career Technical and Independent Living
  • Develops and updates student Personal Career Development Plans
  • Coordinates services for students (on-Center and off-Center) to ensure student retention and success in the program
  • Routinely evaluates and documents student performance using case management system
  • Contributes to the Center's culture by treating students with care and respect, assisting students to achieve personal and career goals and ensuring students feel safe and welcomed
Edgewood Center For Children And Families - Therapeutic Behavioral Specialist
City, STATE, 11/2017 - 08/2018

* Working with assigned clients, from ages 6 to 21 and establishes effective behavior goals consistent
with those outlined in the Plan of Care, treatment plan and provider team.
* Teaches models and promotes effective behavioral skills in the home, school and other relevant
community settings.
* Works toward agreement and building consensus with treatment participants on plan of care
approaches to behavior
* Collaborates with caregivers on how to better support decreasing behaviors in the household
* Works collaboratively with providers on the treatment team on the development of care and behavior
* Participates in family conferences staff meetings, collaborative team meetings with youth,
supervision-schedules other related meetings as needed
* Ensures client engagement with positive program activities that complement and help reach the
client's behavior goals
* Meets all paperwork requirements of TBS services, including assessment, behavior plan, quarterly
summary, closing summaries as well as documentation of all professional services using progress
notes and behavior (B), response (R), intervention (I), and plan (P) formatting

Edgewood Center For Children And Families - After school Therapeutic Specialist
City, STATE, 05/2016 - 12/2017

 Provide safe, effective, efficient culturally competent and youth centered implementation of direct care in accordance with establish policies, procedures, and standards of care
 Provide services to children, youth and their families at Edgewood locations, in the home, at school and/or in community settings, as required by the treatment plan.
 Engage clients and caregivers as full partners in service planning, delivery, and evaluation.
 While under the counselor’s care, maintain supervision of clients at all times to ensure their safety and well-being.
 Ensure facilities, living quarters, office spaces, equipment and furniture to be used in providing services are in good working order and professionally maintained at all times.
 Engage in crisis interventions and de-escalation, including the application of conflict resolution and collaborative problem solving techniques and/or manual restraints as necessary (residential counselor’s only).
 Implement clinical policies and procedures and actively enhance communication, coordination and integration of care with other Edgewood service areas and with external providers.
 Contribute to organization-wide quality management and improvement efforts by consistently providing the highest quality professional interventions, fulfilling all documentation requirements, and proactively seeking ways to enhance the quality of services and surpass minimum required standards.
 Plan and lead group expressive activities to facilitate healthy expression and communication, both non-verbally and verbally. • Work collaboratively with ASIS staff and volunteers.
 Other duties as assigned.

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Resume Overview

School Attended

  • San Francisco State University
  • City College of San Francisco
  • Year Up Bay Area

Job Titles Held:

  • Immigration Case Manager
  • Career Counselor
  • Therapeutic Behavioral Specialist
  • After school Therapeutic Specialist


  • Bachelor of Arts
  • Associate of Arts
  • Certificate of Fundamentals of Computer technology

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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