Imaging Service Manager Resume Example
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IMAGING SERVICE MANAGER
Professional Summary
Highly skilled and enthusiastic professional with more than ten years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Clinically Advised and Collaborated with Marketing and Business Development Leaders to launch NEW Imaging Services, Exams, and Equipment creating flyers, brochures, and other advertising/marketing materials for Physicians and Patients. Articulate and hardworking with high energy and engaging personality with proven accomplishments in aiding market growth and firm profits.
Skills
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Work History
Imaging Service Manager03/2018 to Current
Deaconess Health System – Owensboro , KY
Deaconess Health System – Owensboro , KY
- Manage daily operations of all aspects and all departments of the Imaging Center
- Facilitate strategic planning processes & regularly review and analyze Press Ganey scores for continuous process improvement patient & customer experience projects
- Responsible for budgeting and forecasting departmental budgets reviewing analyzing monthly financial reporting
- Performance management to include recruitment, coaching (over 20+ candidates), mentoring, & training/developing team members of specialty practice, specifically Imaging Services
- Increased patient satisfaction scores by 40% within first year.
- Redesigned workflow processes for patient access and back-office, resulting in reduction of staffing costs by 35% system-wide.
- Radiologic Fluoroscopy Exams- provided clinical language and expertise on ‘what to expect at child's imaging appointment'.
- CT Cardiac Imaging- introduced a new 128 slice CT scanner in the outpatient setting and provided technical and clinical benefits of this new service and equipment; increasing the patient experience and price transparency.
- PET CT- Introduced new Digital PET CT scanner. First in the organization. Provided new features of the digital PET CT scanner and it benefits along with the Ambient Experience which enhances the patient experience through lighting, video, and sound to create a relaxed and soothing environment.
- PET CT Pediatric Imaging (under 12 years old)- The only Imaging center to perform pediatric PET CT scans in BayCare. Created a specialized scheduling line for scheduling these complex exams for pediatric patients. A way for parents to receive a specialized scheduling experience and to answer any questions the parents may have prior to the child's exam and avoid the limited clinical experience of Central Scheduling. (October 2020)
- Planned and hosted an informal open house for the PET CT scanner for internal customers (nurses, physicians, and support staff on campus) to come through and tour the PET CT suite, injection rooms, and equipment as well as experience the sounds, lights, and video of Ambient Experience.
Imaging Coordinator/Site Supervisor02/2016 to 03/2018
BayCare Outpatient Imaging – City , STATE
BayCare Outpatient Imaging – City , STATE
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
- Offered patients and patrons information on various immunizations including flu, DTaP and HPV vaccines.
- Maintained zero site accidents and lost work days for two years.
- Directed projects according to schedule and quality demands.
- Initiated onsite safety program and properly trained all team members, decreasing injuries by 70%.
- Developed work schedules for all team members to maximize shift coverage.
Chief Technologist/Department Supervisor02/2014 to 02/2016
BayCare Outpatient Imaging – City , STATE
BayCare Outpatient Imaging – City , STATE
- Developed and implemented strategic and technology roadmaps.
- Identified, planned and managed research and development initiatives.
- Sourced vendors, negotiated contracts and developed productive relationships.
- Investigated new technologies and adopted useful systems or devices.
- Represented group to other companies, general public and trade groups to enhance reputation and build useful contacts.
- Supervised team of 30+ Radiologists.
- Assessed reports to identify and enhance performance, support inventory oversight and capitalize on emerging trends.
- Coached over 35+ employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained over 20+ new employees on overall company and department specific policies and procedures.
Radiologic Technologist12/2007 to 02/2014
BayCare Outpatient Imaging – City , STATE
BayCare Outpatient Imaging – City , STATE
- Applied and positioned 128 slice CT scanner and Imagecast/RIS equipment to take images following set parameters.
- Monitored and managed inventory and supply levels of sterile and non-sterile items, like contrast materials, catheters, films chemicals to reorder and restock.
- Processed, labeled and organized diagnostic images to match with patient records.
- Handled private and confidential information in compliance with hospital policies and procedures, including HIPAA.
- Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation.
- Served as informational resource for patients and families, educating about imaging process and addressing questions and concerns.
- Operated Radiography acquisition systems and
- Fluoroscopy systems. Radiologic equipment to produce diagnostic images and films for numerous Doctors across organization.
Education
AutoCAD I & AutoCAD II: Medical Laboratory Technology07/2020St. Petersburg College-
City
Master of Business Administration: Healthcare Management06/2015Saint Leo University,-
City
Bachelor of Applied Science: Health Services Administration07/2012St. Petersburg College-
City
Associate of Science: Radiography05/2007St. Petersburg College-
City
Accomplishments
- Developed and managed 3 renovation projects to completion within year one (2019), including a project to install a new 128 slice CT scanner in which brought CT cardiac imaging to the outpatient setting in Hillsborough County; increasing the patient experience and price transparency.
- Collaborated with Peer Leadership, Project Manager, Construction Team, & Business Development to complete PET CT Replacement, with NEW Digital Technology. Focused on patient experience and pediatrics.
- Improved Press Ganey scores annually through team member and patient focused initiatives, collaborating with the team for concrete solutions with technologies assisting
- Grew MRI volume by 3.5% (166 exams) over 2019 working in partnership with Technologists, Radiologists, & Business Development
Certifications
- Certified Six Sigma Yellow Belt
- Radiologic Technologist
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Resume Overview
School Attended
- St. Petersburg College
- Saint Leo University,
Job Titles Held:
- Imaging Service Manager
- Imaging Coordinator/Site Supervisor
- Chief Technologist/Department Supervisor
- Radiologic Technologist
Degrees
- AutoCAD I & AutoCAD II : Medical Laboratory Technology 07/2020
Master of Business Administration : Healthcare Management 06/2015
Bachelor of Applied Science : Health Services Administration 07/2012
Associate of Science : Radiography 05/2007
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