Experienced and knowledgeable Information Technology professional seeking to contribute training and acquired skills within a desktop support role.
Work well independently or in a group setting providing all facets of computer support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing customer and end-user support. Easily identify and resolve technical issues and concerns. Excellent communication and presentation capabilities.
IEFS Installation Technician11/2016 to Current AT&TMemphis, TN
CAT 5, Fiber Optic Cable, Ground and Aerial Cable drop installation.
Uverse internet, video and VOIP installation and repair
Configure, install and repair residential gateway (modem/router), set top video box, phone.
Wired and wireless device connection to the internet.
Work flow application, supply ordering, spacial organization.
Laptop Repair Technician01/2016 to 08/2016 Aerotek/FlextronicsMemphis, TN
Disassemble, reassemble computers utilizing a variety of hand tools and fixtures
Adhere to anti-ESD rules using anti-ESD equipment such as wrist strap and anti-ESD smock, manage parts sensitive to damage
Ensure unit meets all assembly and quality criteria to achieve high customer satisfaction
interface with a PC in data collection, problem description note taking.
Utilize standard test ensuring unit will achieve customer satisfaction.
Workflow Planner04/2011 to 12/2016 Asics AmericaByhalia, MS
Assist in prioritizing work flow throughout the distribution center in order to meet
wave planning, coordinate orders with shipping and transportation
Track the progress
Release work to the floor, and maintain an open line of
communication with the operators.
Assist in making and clearly communicating key business decisions.
Work with WM, Fortna, and Buemer operating systems in order to manage the flow of
Code Enforcement Officer03/2007 to 11/2008 Clayton County Police DepartmentJonesboro, GA
Under general supervision, performs a variety of technical duties in support of the County's local code
Monitors and enforces a variety of applicable ordinances, codes, and regulations
related to zoning, land use, nuisance housing, building codes, health and safety, blight, graffiti, water
waste, and other matters of public concern
Serves as a resource and provides information on County regulations to property owners, residents, businesses, the general public, and other City departments and
Forklift Operator, Inventory Control Clerk, Receiving Clerk01/2006 to 03/2007 Staffmark / Ryder LogisticsMcDonough, GA
Operate powered industrial trucks to load and unload materials and deliveries and move them to and from storage areas, machines and loading docks, into railroad cars or trucks or storage facilities.
Compile and maintain records of type, quantity, and value of merchandise
Cycle count merchandise stock and posts totals to inventory records using computer
Verify computer data with physical count of stock and adjusts errors in computation, then count, or investigate and report reasons for discrepancies if there is any.
Prepare reports on inventory balance, and shortages.
System Security Specialist08/1989 to 03/2005 Delta Airlines / Delta Technology, LLCAtlanta, GA
Create and maintain user accounts, analyze information gathered, apply technical solution and create rules for security within the mainframe, Windows, and Remote Access environments.
Update JCL as needed for administration.
Creation of RACF user accounts, dataset and resource rules.
Creation of Active Directory, Windows and Exchange accounts, including shared mailboxes and calendars, distribution lists, and global groups.
Create and modify remote access accounts and PKI certificates.
Receive, authenticate and process access requests in accordance with established policy and procedure for MVS mainframe, Windows 2000 network, and Remote access to Windows 2000 network (Active Directory).
Provide second level security problem resolution for both RACF and Active Directory users.
Provide assistance in assigning and maintaining userids and passwords for software.
Gatekeeper and Web manager for Intranet web pages.
Utilize Front page to implement company set standards.
Participate in the Intranet Council.
Web site development, implementation and ongoing updates for two Systems Operations web sites.
Handle hardware moves, software installation, PC troubleshooting and PC support within the team.
Created and updated documentation for administration manuals, group policies and procedures.
Computer assembly, peripheral installation, hardware and software installation.
Education and Training
Diploma1983Forest Park High School
Associate of Science: IT Security2015Argosy UniversityOnline
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Companies Worked For:
Clayton County Police Department
Staffmark / Ryder Logistics
Delta Airlines / Delta Technology, LLC
Forest Park High School
Job Titles Held:
IEFS Installation Technician
Laptop Repair Technician
Code Enforcement Officer
Forklift Operator, Inventory Control Clerk, Receiving Clerk
System Security Specialist
Diploma 1983 Associate of Science : IT Security 2015
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