Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Experienced and knowledgeable Information Technology professional seeking to contribute training and acquired skills within a desktop support role.   
Work well independently or in a group setting providing all facets of computer support such as troubleshooting, installations, and maintenance.  In-depth knowledge and understanding of numerous software packages and operating systems.  Skilled in providing customer and end-user support.  Easily identify and resolve technical issues and concerns.  Excellent communication and presentation capabilities.
  • Microsoft Workstation Build/Setup/Repair
  • PC and Printer setup, troubleshooting, moves
  • Fiber Optic Installation
  • CAT 5 cable installation 
  • Laptop Repair (Thinkpad)
  • Soldering
  • Add/Replace Peripheral Equipment
  • Software and Hardware Installation
  • AS/400 Security Administration
  • Active Directory Administration
  • VPN Security Administration
  • Proficient Microsoft Office Applications
  • Laser Printer Operation
  • Proficient in WM, WCS and the Beumer Systems
  • Offset Printer Operation
  • Tractor/Trailer Operation
  • Forklift Operation - Stand-up, Sit-down, Clamp, Reach
  • Basic Wiring
  • Basic Carpentry
IEFS Installation Technician, 10/2016 - Current
Panasonic Corporation Of North America Beaumont, TX,
  • CAT 5, Fiber Optic Cable, Ground and Aerial Cable drop installation.
  • Uverse internet, video and VOIP installation and repair
  • Configure, install and repair residential gateway (modem/router), set top video box, phone.  
  • Wired and wireless device connection to the internet.  
  • Work flow application, supply ordering, spacial organization.
Laptop Repair Technician, 2016 - 07/2016
City Of Conroe Conroe, TX,
  • Disassemble, reassemble computers utilizing a variety of hand tools and fixtures
  • Adhere to anti-ESD rules using anti-ESD equipment such as wrist strap and anti-ESD smock, manage parts sensitive to damage
  • Ensure unit meets all assembly and quality criteria to achieve high customer satisfaction
  • interface with a PC in data collection, problem description note taking.
  • Utilize standard test ensuring unit will achieve customer satisfaction.
Workflow Planner, 03/2011 - 11/2016
Asics America City, STATE,
  • Assist in prioritizing work flow throughout the distribution center in order to meet business needs.
  • Aid in wave planning, coordinate orders with shipping and transportation
  • Track the progress of waves
  • Release work to the floor, and maintain an open line of communication with the operators.
  • Assist in making and clearly communicating key business decisions.
  • Work with WM, Fortna, and Buemer operating systems in order to manage the flow of building.
Code Enforcement Officer, 02/2007 - 10/2008
Clayton County Police Department City, STATE,
  • Under general supervision, performs a variety of technical duties in support of the County’s local code enforcement program
  • Monitors and enforces a variety of applicable ordinances, codes, and regulations related to zoning, land use, nuisance housing, building codes, health and safety, blight, graffiti, water waste, and other matters of public concern
  • Serves as a resource and provides information on County regulations to property owners, residents, businesses, the general public, and other City departments and divisions
Forklift Operator, Inventory Control Clerk, Receiving Clerk, 2006 - 02/2007
Staffmark / Ryder Logistics City, STATE,
  • Operate powered industrial trucks to load and unload materials and deliveries and move them to and from storage areas, machines and loading docks, into railroad cars or trucks or storage facilities.
  • Compile and maintain records of type, quantity, and value of merchandise
  • Cycle count merchandise stock and posts totals to inventory records using computer
  • Verify computer data with physical count of stock and adjusts errors in computation, then count, or investigate and report reasons for discrepancies if there is any.
  • Prepare reports on inventory balance, and shortages.
System Security Specialist, 07/1989 - 02/2005
Delta Airlines / Delta Technology, LLC City, STATE,
  • Create and maintain user accounts, analyze information gathered, apply technical solution and create rules for security within the mainframe, Windows, and Remote Access environments.
  • Update JCL as needed for administration.
  • Creation of RACF user accounts, dataset and resource rules.
  • Creation of Active Directory, Windows and Exchange accounts, including shared mailboxes and calendars, distribution lists, and global groups.
  • Create and modify remote access accounts and PKI certificates.
  • Receive, authenticate and process access requests in accordance with established policy and procedure for MVS mainframe, Windows 2000 network, and Remote access to Windows 2000 network (Active Directory).
  • Provide second level security problem resolution for both RACF and Active Directory users.
  • Provide assistance in assigning and maintaining userids and passwords for software.
  • Gatekeeper and Web manager for Intranet web pages.
  • Utilize Front page to implement company set standards.
  • Participate in the Intranet Council.
  • Web site development, implementation and ongoing updates for two Systems Operations web sites.
  • Handle hardware moves, software installation, PC troubleshooting and PC support within the team.
  • Created and updated documentation for administration manuals, group policies and procedures.
  • Computer assembly, peripheral installation, hardware and software installation.
Education and Training
Diploma: , Expected in 1983
Forest Park High School - ,
Associate of Science: IT Security, Expected in 2015
Argosy University - Online,

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School Attended

  • Forest Park High School
  • Argosy University

Job Titles Held:

  • IEFS Installation Technician
  • Laptop Repair Technician
  • Workflow Planner
  • Code Enforcement Officer
  • Forklift Operator, Inventory Control Clerk, Receiving Clerk
  • System Security Specialist


  • Diploma
  • Associate of Science

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