idd director resume example with 13+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
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Summary
Forward-thinking Executive Director with excellent employee development, customer service, and decision-making skills coupled with more than 20 years of experience. Highly effective and comfortable giving engaging presentations to clients, internal staff, legislative members, and board members. Experienced in administering budgets, overseeing personnel needs, and solving routine and complex problems. Very familiar with the for profit and non-profit markets and proactive in capturing new customers and business opportunities. I am dedicated to building strong relationships between consumers, families, and staff while cultivating an environment that produces positive results.
Skills
Team building
Conflict resolution
Relationship building
Strategic planning
Business development
Staff management
Case management
Training coordination
Skilled in Therap
Client assessment and analysis
Public speaking
Staff development
Self-motivated
Team leadership
Experience
IDD Director, 07/2019 - Current Beacon Health Options – City, STATE,
Responsible for the oversight of the Care Coordination initiaves for members with intellecutual and developmental disabilities. Providing support for their long term direct care and HCBS services and activities throughout the PASSE while ensuring the delivery of quality care coordination to members exceeds state, federal and contractual requirements.
Improved operations by working with care coordination team and members to find workable solutions to complex issues.
Worked closely with team members to deliver project requirements, develop solutions and meet stringent deadlines.
Oversee comprehensive reporting and analysis of program utilization, cost, quality and othr related performance indicators.
Define and execute strategic goals ensuring contractural, regulatory and delegation compliance.
Actively cultivate key stakeholder relationships with advance PASSE's standing on behalf of its current membership base and support business expansion and retention efforts.
Continuous development of a supportive work environment for Care Coordinators.
Conducting regular performance meetings and annual staff reviews for all direct reporting staff.
Work closely with DHS/DCFS/DDS state officials to assure quality care coordination iniatives are continuously met.
Participating in quarterly consumer advisory council meetings directly discussing PASSE iniatives with current members and providers.
Develop and create workflows and programmatic changes to improve the care coordination strategies for the IDD/CC team.
Improved operations by working with team members and members to find workable solutions to difficult issues.
Created weekly DD team meeting agendas and communication materials to assure the DD Care Coordination is consistent in meeting members needs.
State Executive Director, 08/2014 - 07/2019 Evergreen Presbyterian Ministries – City, STATE,
Worked closely with organizational leadership, including board of directors, to strategically affect the direction of operations.
Recruited new consumers through attendance at community events, promotional materials, and other methods.
Increased business from 3 consumers served and 10 employees to more than 30+ consumers and 90 + staff despite stringent state solicitation policies and competitive market. Eliminated 4 year ongoing division deficit, and improved recruitment processes with increased level of retention.
Continuously hired, trained and directed staff and managed consumers personal finance and divisions operational budgets of more than $2 million annually.
Created efficient work schedules for team member monthly to maintain deadlines and keep shifts properly staffed.
Mentored newly hired employees and developed training manuals for all staff to use for reference.
Increased business profits 100% by streamlining processes and decreasing unnecessary overtime.
Built lasting relationships with consumers, families and colleagues within the IDD field
Conducted initial and ongoing background checks and drug screening for employment candidates through communication with law enforcement officials, previous employers and references.
Complied monthly operating reports and presenting new state specific information monthly to senior team members.
Communicating directly with doctors and APRN's offices via telephone, fax, and email to assure optimal client care.
Handled consumer relations issues with care and concern to facilitate a self determined environment of independence and well-being.
Organized the AR division in accordance with administrative guidelines to provide specified services to meet the legal, organizational and medical guidelines of the state and agency.
Improved customer satisfaction by finding creative solutions to problems.
Initial set up and utilization of EHR software to maintain efficient consumer records and compile data gathered from various sources.
Performed continuous site evaluations, customer surveys and team audits.
Co-Owner/Operator, 01/2008 - 09/2014 Watts Transportation – City, STATE,
Provided timely transportation of diverse clientele to healthcare facilities (non-emergent). Minimize delays by planning and adjusting transportation strategies to account for weather challenges and traffic conditions.
Full operation oversight of 8-10 multipassenger vehicles daily and coordinating personnel, developing efficient routes and workload schedules.
Managed operations budget to meet bi-weekly payroll and handled all functions related to Medicaid billing.
Finalize daily logs and schedule to update internal records. Monitored processes and procedures, assuring state compliance regulations were consistently met.
Communicate emergencies, delays and schedule changes to customers.
Ensured that drivers completed required safety training and attended quarterly driver safety meetings.
Conducted random transportation quality surveys to assure customer satisfaction with services provided.
Continuously trained and motivated employees to perform daily business functions.
Case Manager/ Waiver Service Coordinator, 03/2010 - 09/2013 Friendship Community Care – City, STATE,
Provided crisis intervention and case management services to the child, family and legal guardians.
Supervised overall client services and acted as a liaison between clients, caregivers and service providers.
Created a treatment or service plan that would meet each client’s individualized needs.
Documented all progress in treatment plans, educational and recreational activities and maintained updated case records.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Supported community outreach campaigns by collaborating with local organizations and community groups.
Prepare extensive plans of care to increase quality of life
Prepare annual budget for consumers and ensure plan profitability through analysis of consumer's daily service utilization
Interview, hire, and supervise client's support staff
Conduct merit evaluations and disciplinary actions reports for direct support staff
Education and Training
Bachelor of Arts: Criminology, Expected in 2001 - Arkansas State University - State University, AR GPA: Status -
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